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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1240 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the product's exceptional sound quality, which is frequently highlighted as a standout feature. Users also appreciate the simple setup process, the sleek design, and the satisfying bass performance. While most feedback is positive, some users noted minor concerns regarding occasional volume fluctuations, the compact size, the price point, and the usability of the companion app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,240 reviews
  • Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure because the sound keeps going out. Very frustrated. Im thinking of returning them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The king is naked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid so much money because I believed the reviews of the Sonos cult - wrong - not worth the exorbitant price - the king is naked

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    refund

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    charged me for install and it wasnt installed !!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Careful buying Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    software for use via smart phone is poor. Makes use of sonos equipment difficult and expensive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound bar & surround sound installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of sound bar was not completed Late for appointment

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Finally enjoying night watching w/o night mode!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a condo and had Arc Gen 1 immersive setup in an average sized bedroom. I constantly got complaints from my neighbor and could never enjoy movies at night without using night mode. I was tired of having to constantly changing the volume during movies that I switched to the HW-Q990D. Decided to comeback to Sonos for the Ultra and boy oh boy did I miss the signature sound. The soundstage and bass has matured and balancing level issues are non existent. Dialogue is so clear and clean. I can now finally enjoy movies at night. My set-up is Arc Ultra + 2 Era 300s + Sub Mini

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your experience with the Arc Ultra! It’s wonderful to hear that the upgraded soundstage, clear dialogue, and balanced audio have transformed your movie nights. We’re thrilled that the Arc Ultra and your setup with the Era 300s and Sub Mini allow you to enjoy immersive sound in your condo without volume adjustments or disturbing neighbors. Thank you for coming back to Sonos and for trusting us to bring that signature sound back to your home! Here’s to many more nights of uninterrupted entertainment! john.milton

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    extremely happy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got done setting up the soundbar for a new home theater system. Pros: - setup in the app was straight forward - moved an existing sub mini from one system to the new room in a couple of clicks - super easy! - great sound quality Cons: - price is a bit high but was able to replace my old bulky towers for a cleaner look - app integration isn't super great for everything

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Love our Sonos Surround

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek design, fills the room with sound. Mount separate easy to install and doesn't take a lot of room on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Arc Ultra Soundbar is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar! Noticeable difference in performance from our prior Arc soundbar. Set up of the soundbar was easy but the challenge was resetting our other speakers in the system so that everything worked right together. Also learned the hard way that our gen 1 subwoofer doesn’t work with the new arc ultra. Still would recommend this arc soundbar!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love this Sonos soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this soundbar… if you can afford it and want your TV to sound awesome and or want your music to sound like your live in a concert… get this soundbar… price is a little steep and there is no remote but the sound quality is great and it’s easy to setup…

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Add-ons available

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the sound bar. The quality is pretty good. There’s not a lot of base so I wound up buying the mini sub and ceiling mount speakers to give it more body. It also looks great on the wall. I had to get the drop bracket so it hangs below the tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my Sonos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound! So happy with the Sonos Ultra Arc sound bar. We had Best Buy handle the installation and set up of the entire system and they were fantastic! Very knowledgeable and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow is all I can say. 10 out of 10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install of app and use via cell. Sound quality is superb as well as adjustments pairing and fine tuning all speakers and subs attached to system is a smooth process. Overall 10 of 10. Usually my go to is JBL but Sonos won me over in comparison.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The one!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the ultimate soundbar that meets all my sound needs. It creates a realistic effect with my tv shows. Especially when a car chase or action scene comes on. A helicopter is heard slowly coming from afar and then it feels like it's in the room with you.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Great Speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, deep sound, easy setup. I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Soundbar! The sound is fantastic and it looks nice too...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An exceptional product. The quality and scope of the sound is a vast improvement .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar has awesome sound quality great for a surround sound and movie watching watching.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound of the sonos soundbar is excellent. we had surround sound and decided to switch to soundbar. great sound

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had some struggle's setting it up. If you do not have a newer TV you will not be able to connect. You will have to purchase an adapter but then the soundbar will not give the best output. So the best option is to buy a new TV Now the soundbar is incredible, love how easy the set up was. The sound clarity and technology is amazing. It’s sleek and looks beautiful

    I would recommend this to a friend