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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1206 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers regard the product's sound quality as excellent and appreciate its easy setup. Many also enjoy the good amount of bass, sleek design, and reliable connectivity. However, some customers have noted issues with random volume jumps, and a few consider the price to be a drawback or find its size a bit small.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,206 reviews
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    A worthy Dolby Atmos soundbar alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading the TV in our family room, we decided the old soundbar we were using needed an upgrade. We wanted a soundbar that could support full Dolby Atmos without requiring rear surround speakers as they would have needed to be placed on the floor and our young grandson would likely knock them over or be tempted to play with them. We decided on the Sonos Arc Ultra, which we purchased on sale at Best Buy. We weren't concerned about the lack of a remote, since we use our Apple TV to control our Samsung TV which in turn adjusts the volume on the soundbar through eArc (eARC being your only connection option for Dolby Atmos). Setting up the Sonos Arc Ultra through my iPhone was quite easy and I experienced no problems (some had reported issues with the previous Sonos Arc). The sound of the Sonos Arc Ultra without the rear speakers is quite good, although those expecting it to rival the sound of a very good hi-fi system might be disappointed. Note you have to use the Sonos app to see whether your Sonos unit is actually play Dolby Atmos or PCM 5.1. I would highly recommend this unit to those in a similar position us. If you have the ability to support rear speakers the Samsung Q990 soundbar is probably a better choice if you can get it on sale. We later purchased the Sonos Sub 4 to further enhance the sound qualities of the Sonos. We waited until it on went on sale and were then able to use the Best Buy points from our Sonos Arc Ultra purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Incredible Cinematic Sound at Home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Sonos Arc. From the moment I set it up, I was impressed with how easy and straightforward the whole process was. Within minutes, it was connected and ready to go. The sound quality is outstanding. It completely transformed my living room into a cinematic environment. Dialogue is crystal clear, the bass is rich without being overwhelming, and the surround effect makes movies and shows feel immersive and dynamic. Watching anything now feels like a theater experience at home. If you’re looking for a premium soundbar that delivers powerful, room-filling sound and is simple to set up, the Sonos Arc is 100% worth it. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Sonos Arc Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently converted to Sonos and I couldn’t be happier. I purchased the Sonos Arc Ultra along with the Sub 4 and two Era 100s for my living room, and the whole experience has been fantastic from start to finish. The packaging is premium and well thought out, which already sets a great first impression. Setup was incredibly easy...everything connected quickly and smoothly through the Sonos app. Now for the sound… absolutely amazing. The Arc Ultra delivers crystal-clear dialogue and a huge, immersive soundstage, while the Sub 4 adds deep, powerful bass that you can feel without being overwhelming. Paired with the Era 100s for surround, it truly feels like a home theater. I’m definitely glad I made the switch to Sonos. This system has completely transformed how I watch movies, TV, and listen to music. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    New Bose?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I remember growing up and seeing the little Bose cube speakers, and those few friends whose parents had the know-how and the means to get them. I was in awe of the sleek receiver it came with, and if you got the whole kit and kaboodle, the cube speakers could be bent in different directions. Then there was the sound! I was amazed at how much clarity and warmth came from those guys and gals. It seemed like the whole package. Fast forward to today, I’m an adult with the know-how and decided, after years of receiver and wired speakers, to finally the Samsung Q990D soundbar. I chose to spend the money on the Sonos Arc Ultra, Sub 4, and 2 Era 300 speakers. I’ve heard the Era 300 speakers by themselves, and I felt that same feeling I had as a kid listening to those Bose speakers the clarity and warmth really are something special. The speakers have a nice design, and the unboxing experience was clearly well thought out they did things I’ve never seen before that help make unboxing smooth. The app is pretty easy to use it’s a little over-engineered but does what it needs to do. Besides the price which is its only real downside. I’m very happy with the purchase and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    10/10 *Golf Clap*

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar. I purchased 2 Era 100’s as well. The bass is way more than expected from a soundbar. The sound quality is top notch. The only con, in my opinion, is the price. Even though its rather expensive for a system, the ease, quality & experience are undoubtedly worth it in the long run. I’d purchased three “cheaper” setups before finally biting the bullet and purchasing the Sonos setup & I wish i wouldve just done it from the start. The Sonos subwoofer and additionally two Era 300’s will be my final purchases. Its not needed by any means, but why not? Haha. It really is the most simplistic surround sound setup at the highest quality on the market. Other reviews have had issues with setup/app functionality, but I havent had any issues. That being said, there are two things I wish Sonos would rethink or make optional… i wish there was a remote to adjust the surround/EQ, etc., so i didnt have to use the app. When I come home, I dont want to be distracted by my phone anymore than I already am. Certainly not a deal breaker. Secondly, I wish mounts/stands were included for the price. I can be reasonable and say it’s understandable with the remote speakers, but the soundbar… almost $1k…? C’mon. I know its peanut shells in the grand scheme, but my perspective is that every dollar i spend equivocates to more time at work to pay for it & less time enjoying my family & the product ive purchased. Wishful thinking because i know everything is about the bottom dollar & shareholders these days, but if youre paying top notcb price, you shouldnt be shorted top notch options/flexability. Just my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 4 out of 5 stars

    One of the best AIO soundbars you can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is one of the best flagship soundbars you can buy under $1000 but lack of features and less accurate sound may make you look elsewhere. The design: the arc ultra looks very similar to the existing arc. It’s a little shorter in height in comparison so it may fit under tvs better. There’s a new bump out in the back that hosts the touch controls now rather than being integrated on the bar itself but overall the look and feel is largely similar. Features: Sonos has added some new features this time around in the form of their new sound motion tech, improved true play and Bluetooth support. It’s nice to see Sonos finally support Bluetooth in addition to the WiFi streaming options but we are still lacking any additional HDMI ports so we’re still taking up a port on the tv which is detrimental if you only have 2 hdmi 2.1 ports with one of them being the earc port. Replay this year comes in two flavors: the original trueplay now called advanced trueplay and quick trueplay which uses the microphones in the bar itself to do the tuning so both android users and iOS users can get in on the fun. I actually prefer quick play tuning even though I use an iPhone and you can still use your phones microphone for part of the quick tuning if your using iOS so it’s the best of both worlds. Performance: the original Arc was already a great performer and the Ultra elevates that performance to another level. Dialogue is much improved over the arc and outside of very poor audio mixes I’ve never had to use the dialogue enhancement feature. The sound itself is very good with good powerful forward projection and a surprisingly wide soundstage due to the virtual wide surround channels. The bar touts itself as a 9.1.4 bar and while it makes an admirable attempt you don’t quite get surround sound. You do get a sense of a 3d bubble but rather than being inside the bubble it’s more a sense that the bubble is in front of you with you being able to tell something like left surround being in a space to the bottom left in front of you. The height channels are very clear sounding and user adjustable in the app for how boosted or not you want them to be but there is no chance of you ever feeling like it’s a .4 system, the height effects are very much centered in the front of the room. The new sound motion tech is actually very interesting. There is a considerable boost to the bass performance with the tech and was even able to make the floor rumble in my room even with the bar sitting on top of the tv legs. I’d actually say that I don’t think you actually need to get a sub to experience bass but getting a Sub/Sub mini will allow you to go a little lower and be a little smoother also freeing up the bar to enhance the midtones instead. There’s only one real issue that I have with the bar and it’s that it’s not necessarily an accurate sound. I’ve played multiple different sources of media that I’m intimately familiar with and while it all sounded really good, they all sounded somewhat off. Especially for higher pitched treble sounds it feels like the pitch is wrong. For most people this probably won’t bother them with how great the sound is in general but it’s something to be aware of. In conclusion, the arc ultra offers a very good mix of sound quality, tech improvements, and features making it one of the best all in one soundbars but there are both more expensive and less expensive bars that either provide more features, better accuracy, or just more speakers and real channels.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Sonos sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much hesitation, I was pleasantly surprised with our purchase of this soundbar. It was extremely easy to install and doesn't look intrusive under my TV. Sound is excellent and is a great addition to our system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Arc ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality from the Sonos Arc compared to others I’ve used in the past. Clear sound and very happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    fantastic sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker is superb without a subwoofer the sounds is amazing. easy set up, and the arc is absolutely flawless in transition from one device to another. or app to app it works GREAT!!!! I HIGHLY RECONNMEND

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    A Slight Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m no audiophile but you can clearly hear the difference between the regular arc and the arc ultra. The speech enhancement feature makes it so that it picks up vocal audio more clearly but lightens the background music/sound. It’s very interesting configuring the speech enhancement from low, medium, and high settings. VERY IMPORTANT: If you have a Sonos Sub paired with the Arc Ultra and speech enhancement is turned on, the bass isn’t as heavy hitting as it tries to prioritize more vocals. This can be adjusted to match your preferred audio hearing. If speech enhancement is turned off and it’s connected to a Sonos Sub, the bass feels more distinguishable. The Arc Ultra itself has added bass so if you were to build upon your audio set up, I’d suggest getting the era 100’s or 300’s. -Voice command (It’s an ok feature that isn’t really nothing to brag about and can be easily turned off) -The volume slider is a unique feature and responds immediately with each touch. I’d give it an overall 4/5 as while there are noticeable changes compared to the previous Arc, I don’t think you really need to upgrade. If you already have an Arc and you’re on the fence about getting the new one, I’d suggest upgrading your set up by adding either a Sub or any of the Eras. Finally, many people have complained about system issues with the Sonos App. As far as I’m concern, I haven’t gotten a single issue using the app. My only conclusion to the app is that it’s Apple orientated as it recently pushing for an Android friendly service.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your detailed review and valuable insights on the Arc Ultra! We're thrilled to hear that you’ve noticed the clear improvements in sound quality, especially with the speech enhancement feature, and the added bass. It’s great to know that you’ve been able to adjust the settings to your preferences and have enjoyed the overall audio experience.

      We also appreciate your thoughts on the system setup and the Sonos app. It's helpful to hear that you haven’t encountered the app issues others have mentioned, and your feedback on the voice command feature and the volume slider is useful for future users to understand what to expect.

      Your suggestion of adding a Sub or Era speakers for an enhanced experience is definitely a good recommendation for those looking to build upon their setup. As for the upgrade decision, it seems that the Arc Ultra is a solid option for anyone looking to improve their system, but for those already with an Arc, your advice to consider adding complementary devices makes a lot of sense.

      Thank you again for sharing your experience, and we’re glad to hear you’ve been enjoying your Sonos system overall! john.milton

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Sonos Arc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very easy to install right out of the box. Easy install and connects to the remote with no issues. Excellent sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The sound quality is beyond impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is an absolute game-changer for my home entertainment system! The sound quality is beyond impressive—rich, detailed, and incredibly immersive. The Dolby Atmos technology truly makes a difference, creating a 3D soundscape that brings movies, music, and games to life. It's like having a personal theater in my living room! The design is sleek and modern, blending perfectly with my TV setup. Setting it up was a breeze thanks to the Sonos app, which guided me through the entire process. The voice assistant integration and compatibility with various streaming services make it super convenient to use. What really stands out is the bass and clarity—every dialogue is crisp, and the low-end delivers a punch without being overpowering. Paired with my other Sonos speakers, the Arc Ultra has taken my surround sound setup to the next level. Overall, I’m thrilled with this purchase. It’s worth every penny for the premium sound experience it provides. Highly recommend it to anyone looking to elevate their home audio to the next level

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best sound bard available

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sonos arc ultra is a nice upgrade to the sonos arc. It is certainly not a significant upgrade. It is more of a refinement as it is 15%-20% better than the sonos arc. The improvements are better bass and voices from the arc ultra. It is definitely worth the $100 price difference between the arc and the arc ultra. However, if you currently have an arc, you will not notice a huge improvement. The arc is an amazing sound bar, one of the best, the arc ultra is slightly better. I believe the arc ultra is better than both the bose ultra and the bravia theater bar 9, offering better bass and clearer and crisper voices. Music is also much better on the arc ultra than either of these two sound bars.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar itself sounds decent. As expected it’s nowhere near what you hear in the store but very good. The bass is the big seller. For the size it does have it. But for the price it’s not as complete a product as it seems. The additional speakers to complete the set are very pricy and are very buggy in the app. May be suitable for some but not what I was hoping to get for the cost.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your feedback on the Arc Ultra! We're glad to hear that the sound quality and bass have impressed you, as those are definitely highlights of the system. However, we understand your frustration with the pricing and the challenges you've encountered with the additional speakers and app connectivity. We’re sorry to hear that it hasn’t fully met your expectations for the cost.

      We appreciate you sharing your experience, and we’ll take your feedback into account regarding the app and additional speaker pricing. If you’re still having trouble with the setup or connectivity, feel free to reach out to our support team at support.sonos.com for further assistance. We’re here to help ensure you get the best experience from your Sonos system.

      Thanks again for your review! john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos brings theater to YOU!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit; I love loud music and movies. Therefore I ventured into my local Best Buy to browse sound systems/soundbars to capture the immersive sound we or rather I enjoy at the theater. Of course the names that usually are applied to sound are Sony, Samsung, Bose and LG among others. Thankfully Best Buy does allow customers to test soundbars while shopping and I explored those names I listed above and of course I began leaning towards a couple BUT then I discovered the Sonos Arc Ultra on display. To my amazement I was BLOWN AWAY!! CAPTIVATING, IMMERSIVE and UNMATCHED were a few of the words that came to mind. I felt compelled to purchase it and watching movies and listening to music took me to a whole NEW level. The sound is mesmerizing especially for any Dolby Atmos content but in essence every type of digital format is stunning! The voice clarity and bass are room thumping. The term soundbar doesn't do the Arc Ultra justice; to me it's more of a sound system because while you are listening it seems as though sound is coming from all around as though speakers are to left and right and behind but there's nothing there. AMAZING!! If sound and immersive are your thing then this is the way to go. Kudos to Sonos for creating a GREAT PRODUCT!! A must BUY!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost good, but didn't work well with our TiVo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this about one month ago, hoping it would be a noticeable improvement on our Sonos Playbar, which we've had for about seven+ years. Our main appliance for TV watching is a TiVo, albeit an old TiVo (~14 years), but it's HD, and it will be our main appliance until it finally quits. Out of the box, sound with the TiVo was constantly muddy, like static on an AM radio. I could tweak lots of stuff on the ArcUltra to make the sound better, but that required turning off many of that advanced features of the AU, which made this a really bad purchase. Why pay for all of these cool things when you must turn them off for good sound? We mainly watch movies with Apple TV, and for that, the AU was great. But, in order to get the full benefit of the AU, I would be switching on all of the features I just turned off. Way too much hassle. It got returned after two weeks. If you buy this and plan to use it with a TiVo, open it up carefully in case you need to return it, and keep in mind your return window. I wanted to like the Arc Ultra, but it just didn't work for our situation. Overall, I love Sonos. We have a Playbar, mini sub, and seven Play:1 speakers scattered about, and one 1st gen Roam. Overall, it's a very nice system; not perfect, but really good. Caveat: On the question "would you recommend this system," my honest answer is "maybe.". I can't say yes, because it didn't work for us.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    If you have the dough

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent soundbar when paired with the Sonos Sub 4. If you dont want a whole complex home audio system then this is it. Sennheiser Ambeo products were next in line but I saw some mixed reveiws so I went with Sonos. Now with the arc and sub (& new hdmi cable) I'm basically at $2,000. Thats not an easy pill to swallow but I decided daddy needed a treat. The audio is great, the dialog is exceptional coming from a top-of-the-line Denon product. Set up was a breeze and it take a few extra minutes to run updates. If you are not super picky about audio, you could probably buy a handful of other 2.1 systems that will get you close for at least $1,200 less. If the money isnt an issue, pull the trigger and pick this up ASAP, dont think twice.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 4 out of 5 stars

    Sonos soundbar review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this item has greater sound quality and greater online futures. The Sonos app is for the most part easy to use. My only complaint would be the fact you have to have internet to be able to use most all of the Sonos products. Otherwise very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    I love this soundbar!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound experience with this soundbar is incredible. If you aren't a huge bass head, the built in sub is enough to get the job done without adding an actual sub. Mine is currently paired with the Era 100's as surrounds in a average size living room and it's more than enough for us. the set up was really easy as well, the app walks you through everything.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Love this soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound experience with this soundbar is incredible. If you aren't a huge bass head, the built in sub is enough to get the job done without adding an actual sub. Mine is currently paired with the Era 100's as surrounds in a average size living room and it's more than enough for us. the set up was really easy as well, the app walks you through everything.

    I would recommend this to a friend