Customer Ratings & Reviews

This is a garbage product, you will have nothing but problems with it maintaining connection to a network or a mesh network with other Sonos devices. You’re better off spending your money with a higher quality product. Sonos will not support their own products regardless if it is a defect in their product. Do not support a company that won’t stand behind their product!

We bought the Sonos Arc Ultra, the subwoofer, and two 100 speakers and have very mixed results. When we use the system to play music, the sound is great. However, when we watch TV or play a movie the sound is horrible. Like listening to a transistor AM radio in a can. Sonos is great if all you’re using it for is listening to music…but anything else, the sound is crap! This system is WAY over rated. Buy something else.

Should you get an Arc with no issues out of the box, you will most likely love it. Should you be unlucky enough to purchase one that has issues out of the box, Sonos has some of the worst customer service I have ever experienced. - Purchased a new Arc on Black Friday that has sound loss issues out of the box. - Almost 2 weeks of follow up calls to Sonos after previous “solutions” did not work - Over 6 hours on the phone with customer service only to be told that my case will be escalated to level 2 and I will receive an email from Sonos for me to schedule a direct call. - 3 days later, still have not heard a word from Sonos.

Sounds good, when its working. Which is rarely. App constantly wants to update. Soundbar constantly wants to update. Soundbar updates can take 10, 20, sometimes 30 minutes (over my gigabit internet connection when the bar is less than a dozen feet away from my wifi 7 AP). And then after you wait half an hour with no sound, the update fails about half the time and you have to start over. I will never buy another Sonos product as long as I live. Run, dont walk, away from this thing.

My wife I purchased a lot of sonos stuff. Over time, all support for the devices were cut off completely and we can no longer control our volume with the tv remote. My advice would be to look elsewhere for something more reliable.

Over priced and doesn’t work. Stopped producing sound within 10 minutes of a movie and never worked since.

Best Buy is horrible. Their sales team must be trained by the circus.