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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1167 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are satisfied with the product's Dolby Atmos performance. One customer mentioned that their movie nights are now amazing. Overall, customers seem to be enjoying the audio quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,167 reviews
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Sonos Arc Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently converted to Sonos and I couldn’t be happier. I purchased the Sonos Arc Ultra along with the Sub 4 and two Era 100s for my living room, and the whole experience has been fantastic from start to finish. The packaging is premium and well thought out, which already sets a great first impression. Setup was incredibly easy...everything connected quickly and smoothly through the Sonos app. Now for the sound… absolutely amazing. The Arc Ultra delivers crystal-clear dialogue and a huge, immersive soundstage, while the Sub 4 adds deep, powerful bass that you can feel without being overwhelming. Paired with the Era 100s for surround, it truly feels like a home theater. I’m definitely glad I made the switch to Sonos. This system has completely transformed how I watch movies, TV, and listen to music. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    A worthy Dolby Atmos soundbar alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading the TV in our family room, we decided the old soundbar we were using needed an upgrade. We wanted a soundbar that could support full Dolby Atmos without requiring rear surround speakers as they would have needed to be placed on the floor and our young grandson would likely knock them over or be tempted to play with them. We decided on the Sonos Arc Ultra, which we purchased on sale at Best Buy. We weren't concerned about the lack of a remote, since we use our Apple TV to control our Samsung TV which in turn adjusts the volume on the soundbar through eArc (eARC being your only connection option for Dolby Atmos). Setting up the Sonos Arc Ultra through my iPhone was quite easy and I experienced no problems (some had reported issues with the previous Sonos Arc). The sound of the Sonos Arc Ultra without the rear speakers is quite good, although those expecting it to rival the sound of a very good hi-fi system might be disappointed. Note you have to use the Sonos app to see whether your Sonos unit is actually play Dolby Atmos or PCM 5.1. I would highly recommend this unit to those in a similar position us. If you have the ability to support rear speakers the Samsung Q990 soundbar is probably a better choice if you can get it on sale. We later purchased the Sonos Sub 4 to further enhance the sound qualities of the Sonos. We waited until it on went on sale and were then able to use the Best Buy points from our Sonos Arc Ultra purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Arc ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality from the Sonos Arc compared to others I’ve used in the past. Clear sound and very happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 *Golf Clap*

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar. I purchased 2 Era 100’s as well. The bass is way more than expected from a soundbar. The sound quality is top notch. The only con, in my opinion, is the price. Even though its rather expensive for a system, the ease, quality & experience are undoubtedly worth it in the long run. I’d purchased three “cheaper” setups before finally biting the bullet and purchasing the Sonos setup & I wish i wouldve just done it from the start. The Sonos subwoofer and additionally two Era 300’s will be my final purchases. Its not needed by any means, but why not? Haha. It really is the most simplistic surround sound setup at the highest quality on the market. Other reviews have had issues with setup/app functionality, but I havent had any issues. That being said, there are two things I wish Sonos would rethink or make optional… i wish there was a remote to adjust the surround/EQ, etc., so i didnt have to use the app. When I come home, I dont want to be distracted by my phone anymore than I already am. Certainly not a deal breaker. Secondly, I wish mounts/stands were included for the price. I can be reasonable and say it’s understandable with the remote speakers, but the soundbar… almost $1k…? C’mon. I know its peanut shells in the grand scheme, but my perspective is that every dollar i spend equivocates to more time at work to pay for it & less time enjoying my family & the product ive purchased. Wishful thinking because i know everything is about the bottom dollar & shareholders these days, but if youre paying top notcb price, you shouldnt be shorted top notch options/flexability. Just my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    fantastic sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker is superb without a subwoofer the sounds is amazing. easy set up, and the arc is absolutely flawless in transition from one device to another. or app to app it works GREAT!!!! I HIGHLY RECONNMEND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded expectations (Incredible ATMOS)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivers clear dialogue, rich sound, and DOLBY ATMOS. I ended up pairing with with two era 300s and it makes for an awesome home theatre system. LOVE it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A Slight Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m no audiophile but you can clearly hear the difference between the regular arc and the arc ultra. The speech enhancement feature makes it so that it picks up vocal audio more clearly but lightens the background music/sound. It’s very interesting configuring the speech enhancement from low, medium, and high settings. VERY IMPORTANT: If you have a Sonos Sub paired with the Arc Ultra and speech enhancement is turned on, the bass isn’t as heavy hitting as it tries to prioritize more vocals. This can be adjusted to match your preferred audio hearing. If speech enhancement is turned off and it’s connected to a Sonos Sub, the bass feels more distinguishable. The Arc Ultra itself has added bass so if you were to build upon your audio set up, I’d suggest getting the era 100’s or 300’s. -Voice command (It’s an ok feature that isn’t really nothing to brag about and can be easily turned off) -The volume slider is a unique feature and responds immediately with each touch. I’d give it an overall 4/5 as while there are noticeable changes compared to the previous Arc, I don’t think you really need to upgrade. If you already have an Arc and you’re on the fence about getting the new one, I’d suggest upgrading your set up by adding either a Sub or any of the Eras. Finally, many people have complained about system issues with the Sonos App. As far as I’m concern, I haven’t gotten a single issue using the app. My only conclusion to the app is that it’s Apple orientated as it recently pushing for an Android friendly service.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your detailed review and valuable insights on the Arc Ultra! We're thrilled to hear that you’ve noticed the clear improvements in sound quality, especially with the speech enhancement feature, and the added bass. It’s great to know that you’ve been able to adjust the settings to your preferences and have enjoyed the overall audio experience.

      We also appreciate your thoughts on the system setup and the Sonos app. It's helpful to hear that you haven’t encountered the app issues others have mentioned, and your feedback on the voice command feature and the volume slider is useful for future users to understand what to expect.

      Your suggestion of adding a Sub or Era speakers for an enhanced experience is definitely a good recommendation for those looking to build upon their setup. As for the upgrade decision, it seems that the Arc Ultra is a solid option for anyone looking to improve their system, but for those already with an Arc, your advice to consider adding complementary devices makes a lot of sense.

      Thank you again for sharing your experience, and we’re glad to hear you’ve been enjoying your Sonos system overall! john.milton

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Sound Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sourround sound effect and intelligent volume leveling . Muaic is punchy, voice is crystal and overall its a 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The sound quality is beyond impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Arc Ultra is an absolute game-changer for my home entertainment system! The sound quality is beyond impressive—rich, detailed, and incredibly immersive. The Dolby Atmos technology truly makes a difference, creating a 3D soundscape that brings movies, music, and games to life. It's like having a personal theater in my living room! The design is sleek and modern, blending perfectly with my TV setup. Setting it up was a breeze thanks to the Sonos app, which guided me through the entire process. The voice assistant integration and compatibility with various streaming services make it super convenient to use. What really stands out is the bass and clarity—every dialogue is crisp, and the low-end delivers a punch without being overpowering. Paired with my other Sonos speakers, the Arc Ultra has taken my surround sound setup to the next level. Overall, I’m thrilled with this purchase. It’s worth every penny for the premium sound experience it provides. Highly recommend it to anyone looking to elevate their home audio to the next level

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos brings theater to YOU!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit; I love loud music and movies. Therefore I ventured into my local Best Buy to browse sound systems/soundbars to capture the immersive sound we or rather I enjoy at the theater. Of course the names that usually are applied to sound are Sony, Samsung, Bose and LG among others. Thankfully Best Buy does allow customers to test soundbars while shopping and I explored those names I listed above and of course I began leaning towards a couple BUT then I discovered the Sonos Arc Ultra on display. To my amazement I was BLOWN AWAY!! CAPTIVATING, IMMERSIVE and UNMATCHED were a few of the words that came to mind. I felt compelled to purchase it and watching movies and listening to music took me to a whole NEW level. The sound is mesmerizing especially for any Dolby Atmos content but in essence every type of digital format is stunning! The voice clarity and bass are room thumping. The term soundbar doesn't do the Arc Ultra justice; to me it's more of a sound system because while you are listening it seems as though sound is coming from all around as though speakers are to left and right and behind but there's nothing there. AMAZING!! If sound and immersive are your thing then this is the way to go. Kudos to Sonos for creating a GREAT PRODUCT!! A must BUY!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound bard available

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sonos arc ultra is a nice upgrade to the sonos arc. It is certainly not a significant upgrade. It is more of a refinement as it is 15%-20% better than the sonos arc. The improvements are better bass and voices from the arc ultra. It is definitely worth the $100 price difference between the arc and the arc ultra. However, if you currently have an arc, you will not notice a huge improvement. The arc is an amazing sound bar, one of the best, the arc ultra is slightly better. I believe the arc ultra is better than both the bose ultra and the bravia theater bar 9, offering better bass and clearer and crisper voices. Music is also much better on the arc ultra than either of these two sound bars.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar itself sounds decent. As expected it’s nowhere near what you hear in the store but very good. The bass is the big seller. For the size it does have it. But for the price it’s not as complete a product as it seems. The additional speakers to complete the set are very pricy and are very buggy in the app. May be suitable for some but not what I was hoping to get for the cost.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for your feedback on the Arc Ultra! We're glad to hear that the sound quality and bass have impressed you, as those are definitely highlights of the system. However, we understand your frustration with the pricing and the challenges you've encountered with the additional speakers and app connectivity. We’re sorry to hear that it hasn’t fully met your expectations for the cost.

      We appreciate you sharing your experience, and we’ll take your feedback into account regarding the app and additional speaker pricing. If you’re still having trouble with the setup or connectivity, feel free to reach out to our support team at support.sonos.com for further assistance. We’re here to help ensure you get the best experience from your Sonos system.

      Thanks again for your review! john.milton

  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    I love this soundbar!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound experience with this soundbar is incredible. If you aren't a huge bass head, the built in sub is enough to get the job done without adding an actual sub. Mine is currently paired with the Era 100's as surrounds in a average size living room and it's more than enough for us. the set up was really easy as well, the app walks you through everything.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Love this soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound experience with this soundbar is incredible. If you aren't a huge bass head, the built in sub is enough to get the job done without adding an actual sub. Mine is currently paired with the Era 100's as surrounds in a average size living room and it's more than enough for us. the set up was really easy as well, the app walks you through everything.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    If you have the dough

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent soundbar when paired with the Sonos Sub 4. If you dont want a whole complex home audio system then this is it. Sennheiser Ambeo products were next in line but I saw some mixed reveiws so I went with Sonos. Now with the arc and sub (& new hdmi cable) I'm basically at $2,000. Thats not an easy pill to swallow but I decided daddy needed a treat. The audio is great, the dialog is exceptional coming from a top-of-the-line Denon product. Set up was a breeze and it take a few extra minutes to run updates. If you are not super picky about audio, you could probably buy a handful of other 2.1 systems that will get you close for at least $1,200 less. If the money isnt an issue, pull the trigger and pick this up ASAP, dont think twice.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use & excellent quality. Sonos is highly recommended & lives up to it's reputation

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Clarity is next level

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started off with stereo gen 2 homepods and those were awesome, but I was looking to build out a home setup with more bass. I sprung on the beam gen 2 with sub mini and era 100s for rears and that was good too. I did notice the beam getting drowned out a lot from the sub and rears, so I sold it off along with the sub mini and got this one and the sub 3. The height channels are something different and music sounds phenomenal. There’s so many detail I get from even older tracks. I thought Atmos was a fluke until I installed this bad boy. Everything sounds so clear and detailed that I can’t go back.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The hype is real

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have other Sonos products and am impressed with those. I was hesitant on this purchase due to the price point, but overall I’m super happy with it and would do it again. The sound is amazing. The virtual surround sound is impressive. Dialog of regular tv is great. That was always a struggle with previous center channel speakers. They were too muddy. The bass is substantial for a sound bar. Not the equivalent as a dedicated sub but more than you could ask for from a sound bar. Can’t wait to complete the home theater with full surround and sub at some point.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Sonos sound is top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos system is the best. Great sound with not a lot of effort. You don’t have wires everywhere just 2. Plug into the tv and plug into an outlet. Setup is easy on the app and you have theater quality sound in your home. I have two systems I loved it so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my 2013 YO SONOS Playbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my original Sonos PLAYBAR with the Sonos Arc Ultra, and the upgrade is worth it. Dialogue clarity is excellent, with improved speech enhancement options that make voices easier to understand Bass performance is noticeably stronger than the PLAYBAR on its own Room tuning and overall balance are also better, especially in a modern TV setup. HDMI eARC, support for newer audio formats, Bluetooth, and updated connectivity make the Arc Ultra feel future-proof. Bottom line: If you want immersive sound and modern standards, the Arc Ultra is a worthy successor. If you’re happy with basic TV audio and don’t need Atmos, the PLAYBAR still holds up surprisingly well. I appreciate having the ability to turn on night mode and voice enhancement using voice commands and the SONOS app. Nice feature when you live in an apartment

    I would recommend this to a friend