Customer Ratings & Reviews

This is the best! Will cure all your depression. Insta buy!

If you're already in the Sonos eco-system, it's a no brainer If you're not, you should seriously consider it

Amazing! Makes the difference in watching and listening to our shows.

Great product! I did not buy an additional speakers at this time but my very Techy son told me this one was good for future expansions! Had a bit of trouble with the setup but that is because I did not know my TV very well and did not use the right output. Once I figured that out NO trouble and we love it!

I haven’t hooked it up yet but Christmas day we’re gonna try

It was ok but the sound wasn’t what I was looking for.

I expected the range to be louder for how much you pay So we ended up get mini sub and 100 surround speakers for better sound quality I feel there are better sound systems out there

My 1st sound bar, and it is just what i needed. The sony one was a bit too loud .

Good updates through text. Rapid support from staff. Item was ready when I arrived

Good service and friendly staff. Good choice of products.

As previously stated you can not go wrong with any Sonos products

Excellent part that adds cosmetic value. The unification of all the plus really helps.

Got this one for my brother. 2nd gen, so great value right now, until arc gen 2.

the Beam has taken my listening experience to an unprecedented level.

I’m so happy with my sonos system it’s the best of best

Had the Beam Gen 2 for roughly 13 months and it has bricked after light use. Maybe 10 hours a week. The issue is it has completely lost connect to my devices and now will no longer allow a factory reset to allow me to add the device through the Sonos app. When it worked, it was fantastic. Paired with Sub Mini it filled my office with robust sound. Now it’s just an over-priced paperweight.

Sonos is a great product, BUT the response time from Their customer service was totally unacceptable. I spent hrs and nothing corrected our problem.. They finally booked us a level 3,phone appointment for 10 days from our call... I spent approximately 1000 dollars for a quality surround system that I have to wait 10 days to maybe get it corrected? Really no excuse for this. I returned the 2 Eco 100 speakers 2x to Best Buy as their CS Rep suggested. Still didn't work right. Then i was told Sonos was in a major update over months.. Sonos can't treat customers like this and continue to sell a product that has major flaws. I cancelled my appointment .I returned it to Best Buy,I purchased a different sound system. I am a total care member and I am not the first to complain about Sonos Update problem.

This soundbar is perfect for a small-to-medium size room

Ameen was a terrific sales associate! He found a great product that was on sale and not in store, and got it delivered by Christmas Eve.

We intended to buy a simple bluetooth capable soundbar to use in a limited need workout room and we unfortunately let the Best Buy salesperson talk us into the Sonos Beam for its various features and "improved" online capabilities. Unfortunately, the features are virtually unusable as this device is seemingly dependent on very high capacity wifi to work with apps on the TV - despite being connected to HDMI arc. While the TV signal works fine and picture quality/playability is fine over 5g, the Sonos wifi dependency makes little sense. However, searching for troubleshooting issues, the other online complaints appear to point to this reality. Since its in our basement with limited wifi (despite the picture signal being fine and various devices in play to extend/boost our signal) there are numerous playability issues and the hardware itself needs to be frequently reset and reconnected to the HDMI ARC connector. Sound quality seems fine when it does work, but the frequent need to monitor, connect, reconnect and still not be able to use it with certain apps (Prime and Netflix in particular). It's a disappointing waste of money and space.