Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 10221147
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Beam (Gen 2)'s unmatched sound quality, ease of use, and convenient size. Many find the setup process to be super easy and enjoy the great bass and slim design. However, some customers have reported connectivity issues, while others feel the volume could be improved and that the Dolby Atmos feature may not perform as expected. A few customers also mentioned the product being pricey.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound bar at a great price/
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first sound bar and I'm amazed at the clarity it provides. I went with Sonos because I have a couple of other Sonos speakers in my home. The difference in the television sound and the sound bar is unbelievable. Being in my 70's I thought it was my hearing that made it difficult at times to hear the tv clearly, but after getting the sound bar I realize it wasn't my hearing. Love it.
I would recommend this to a friend SONOS is just not reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONOS has a unique product, unmatched in its potential as it purports to simultaneously play the same music on all of the SONOS speakers connected to your wireless network. The trouble is, 50% of the time you go to play music, the SONOS controller app on the iPhone loses connection and can't control what is being played (can't control the volume either) or, 50-75% of the speakers you have connected do not show up as available. I have blazing fast wireless internet download speeds - is it that SONOS just can't keep up with wireless technology? I have a brand new WiFi 7 system, highly rated, works great. SONOS? I have 3 SONOS One speakers, 2 ROAM speakers, 2 MOVEs, an old Soundbar, a RAY and a BEAM. And I bought a Sonance outdoor system with an AMP for my pool. Again, consistently over 50% of the time the system does not work, and my wife makes fun of me for having spent as much money and as much time trying to play music on it. Oh, I mistakenly purchased a Victrola SONOS turntable as well. THOUSANDS of dollars for all of the potential but NONE of the execution/enjoyment. I have called SONOS tech support before, and although helpful a few years ago, tonight they accepted my online chat but then disconnected me. Tried to call the 800# and was told hold time was 40min. That is 40min way too long to spend on a technology that has never really worked very well. You should purchase an old multi-room receiver and run speaker wire to the rest of your house - that is reliable. SONOS is not.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing such detailed feedback on your Sonos setup. We’re genuinely sorry to hear about the ongoing connectivity issues and frustrations you've faced—especially after investing in multiple Sonos products and aiming for a seamless multi-room experience.
From what you've described, it seems that connectivity stability is a major concern. Although you've confirmed strong WiFi with an upgraded network, Sonos systems can sometimes encounter issues with advanced WiFi setups. For optimal results, here are a few suggestions that might help:
Check Network Channels: Try switching your WiFi to a different channel, as network congestion can sometimes interfere with device connections.
Reduce WiFi Interference: Other wireless devices can impact the signal. Positioning Sonos devices away from other electronics, microwaves, or thick walls may help stabilize the connection.
Controller App Update: Ensure that both the Sonos app and the speakers are fully updated, as each update includes enhancements that improve device recognition and connection stability.
We’re also concerned that your experience with customer support didn’t meet expectations, and we’ll make sure this feedback is relayed. Should you need further assistance, please feel free to reach out at support.sonos.com. We’d like to help make your Sonos experience truly enjoyable and reliable, as it should be. Thank you for your patience and for being part of the Sonos community.
- Pros mentioned:Setup, Sound quality
Audio improvement for TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy to set up...no fuss! Makes watching and "hearing" movies great!
I would recommend this to a friend nice job
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the guy at TV's really went the extra mile for me to explain what to do and how to do it
I would recommend this to a friendSounds awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating on which speaker to get and honeslty this brand killed it. Definitely recommended
I would recommend this to a friend- Pros mentioned:Setup, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound .easy to set up. It has Alexa which allows me to control my lights
I would recommend this to a friend Sonos Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love it works so good definitely a good choice for our home we love to watch movies!
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Great Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This by itself is a great sound bar but paired with the Sub Mini it hits hard.
I would recommend this to a friend Ho-Hum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much better speaker than what is in the TV but it isn't always very clear, especially for conversations and softer speech. I am also a little disappointed it does not produce much of a surround sound effect. It's a good solid front speaker but does not do the proper work of separate speakers for L/R channels, a separate subwoofer, and tweeters. Oh, and don't buy from Best Buy online! They lied, wasted a full day of the holidays, and left me furious. Soon enough Best Buy will go the way of Circuit City.
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! It is easy to use and music sounds great in my living room
I would recommend this to a friend Top to the Line Sound!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos makes excellent products. Their music and audio systems stand the test of time. They are outperforming Bose systems in my opinion about 10 to 1.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it . Great sound and bass . Especially when watching dobly atmos content
I would recommend this to a friend Amazing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hook up with HDMI. I just bought the floor model for 1/2 the price and it blows everything away. Seemless hook up to everything bluetooth as well
I would recommend this to a friendGreat sound, setup not as easy as I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, just had some trouble with initial setup. Then a couple weeks in it wasn’t linking to my tv and I had to troubleshoot.
I would recommend this to a friendSonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally it seems the sound is slightly out of sync with the TV visual.
I would recommend this to a friendSonos Soundbar Open Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product didn't seem to have been properly factory reset and it took quite a while to actually set up which was a bit frustrating
I would recommend this to a friendSonos Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some adjustments to make. I wanted to equalize the sound for the room but couldn't find any controls on the sound bar. Eventually I found what I needed in a downloaded software.
I would recommend this to a friend- Cons mentioned:Connectivity
Can’t use due to update!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Don’t buy. Wanting to watch a movie? You can’t! The speaker WON’T WORK because it needs to update. FOR NO REASON!!!! It worked before the update. Now it doesn’t. Can’t detect wifi. Can’t detect HDMI. Sonos should be banned from store shelves. Furious customer.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Amazing Design & Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound from a sleek and modern design that fills my room perfectly!
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great solo, easy setup with app, required eArc TV for full dolby
I would recommend this to a friend