Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 10221147
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Beaming!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality in a compact package! Great for movies and music!
I would recommend this to a friend MDbuyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service will never order again geek squad not answering. Multiple calls
No, I would not recommend this to a friend- Pros mentioned:Sound quality
SONOS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and versatility for different sources of sound.
I would recommend this to a friend low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is wick I was expecting better quality I have tried all equalizer but still not getting what I was expecting
No, I would not recommend this to a friendNot Connected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it was working it sounded great. Had to return it because it would disconnect from my TV every 3rd or 4th time my TV was powered up.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice! Soundbar.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup. And Great sound! Would recommend to others.
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with perfect quality. I love the fact it’s wireless
I would recommend this to a friend - Pros mentioned:Sound quality
Love sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and accurate sound with a great quality and elegant
I would recommend this to a friend - Pros mentioned:Sound quality
mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great musical addition. serve smy musical appetite tremendously
I would recommend this to a friend - Cons mentioned:Connectivity
Dumbed down
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has really dumbed down the app + the connection between the app and the product with this iteration. For instance, lets say you get a new router, congrats, you now have a dumb speaker unable to be connected to a new network. The settings meant to be able to swap between networks are greyed out, EVEN with a factory reset, no dice. Returning after owning less than a year.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
love it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this soundbar in my bedroom . The clarity is fantastic.
I would recommend this to a friend TERRIBLE Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Sonos: Trying to get support for an arguably buggy system is like winning the lottery. Live Chat always responds with "No Live Chat Representatives Available" (when trying to chat during the alloted time). There is no email. The Bot Chat function is less intelligent then a Eufy floor vacuum, and my many attempts at calling their 800 number have always had a minimum of a 45 mintute hold time. I can't recommend the products as they're dependent on the Sonos app, and the app is buggy. (Check out Reddit about this).
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry you’re having trouble with the Beam Gen 2 and the support experience. Here are some steps to potentially resolve the issues:
Troubleshooting the Beam Gen 2
Reconnect the Speaker: Try power cycling the Beam Gen 2 by unplugging it for a few minutes and then plugging it back in. Ensure all connections are secure.
Check App Connection: Make sure the Sonos app is updated to the latest version. Try reinstalling the app if you’re experiencing issues.
Firmware Updates: Check for any available firmware updates in the Sonos app.
Review Sonos’s Official Support Resources: The Sonos support website and FAQs can provide solutions for common problems. You can also reach support via email at support@sonos.com
Escalate the Issue: If you’re facing persistent issues, consider asking to escalate the support ticket to a higher level for more personalized assistance.
I hope this solves for your concern!
Didn’t really make a huge difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok , I mostly have Bose speakers at home and a big music lover and felt that this sound quality was just average
No, I would not recommend this to a friendSounds just like when we didn't have the sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't seem like the sound was stereo and every time we turn on the tv we have to use our internet remote to turn the sound on.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, better than Bose, work with my LG C1.
I would recommend this to a friend - Pros mentioned:Sound quality
High quality sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds are clear and crisp. Im blown away with Sonos!
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I need in my Tv .is a perfect sound and style great
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Beam 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy choosing this sound bar. It sounds great!
I would recommend this to a friend It's a sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright buy but the best. Definitely better off setting up you're own sound system.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sonos Beam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to my sonos speakers. Sounds awesome
I would recommend this to a friend