Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 10221147
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
Hammering sound, beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a glitch thats been not fixed in over a year, if left playing long enough, out of nowhere, regardless of the volume level you are listening to it will start sounding a loud hammering noise, beware, it happened to us in our bedroom at 330 in in the morning after being left to play rain noises, when contacting support, rhe blame our network, but this is a software issue, and users should be aware of this, specially if you have little kids or animals, only way to make it stop is to unplug the speaker
No, I would not recommend this to a friendDon't Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to use. No instructions come with the item. You need to download app which worked well for a while than stopped working.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We are deeply sorry for the difficulties you've encountered with your Sonos Beam Gen 2 and the setup process. We understand how frustrating it can be when things don't work as expected, especially when the instructions are unclear or lacking.
We’d like to offer a few steps that may help resolve the issues you’ve faced:
Reinstall the Sonos App: Sometimes, reinstalling the app can resolve connectivity or functionality issues. You can find the Sonos app in the App Store (iOS) or Google Play Store (Android).
Wi-Fi & Network Check: Ensure that your device is connected to the same Wi-Fi network as your Sonos Beam, as this is essential for proper setup and operation.
Software Update: Make sure both your Sonos Beam and the app are running the latest software versions. To check for updates, go to the settings in the Sonos app.
Resetting the Beam: If the app continues to malfunction, a factory reset may help restore functionality. To reset the Beam Gen 2, hold down the Play/Pause button on the device for around 15 seconds until the LED starts flashing amber and white. After that, you can set it up again via the app.
We greatly appreciate your patience, and we are committed to resolving your experience. If the issue persists, our customer support team at support.sonos.com would be happy to assist further. Thank you for your feedback.
not satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound does not match the words. It worked fine to start and slowly became a problem. Geek guy came out and reset the match and it has slowly gotten worse. Are you interested in fixing it?
No, I would not recommend this to a friendWould not recommend!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this over the "sono hype" and I was not amused. For the price, this product is overrated especially when the subwoofer is more than the sound bar. I was very displeased and returned the next day.
No, I would not recommend this to a friendAudio syncing is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an LG Oled and the words will not sync correctly to the picture. This is a problem low quality soundbars have. I put up a wall mount that i purchased from amazon so now im out money for that as well because sonos wont take care of it. I thought Sonos was the best of the best but it cant even lip sync audio. Joke to say the least.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it to work tried for hours had issues with android returned and went with jbl 710
No, I would not recommend this to a friend Incredibly difficult set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I just wasted 4 hours of our life trying to connect this speaker. We are both tech savvy and nothing we tried worked. I’ve unplugged our router, ethernet cable, set and reset the app and speaker all with no luck. Just received today and it’s going back tomorrow. I will never purchase another Sonos product.
No, I would not recommend this to a friendMy equipment keeps shutting down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only about 60 days after my purchase, the equipment I purchased in connection with my TV shuts down every 18 to 19 minutes. I keep my basement equipment on at the same time, and that equipment is more than 10 years old, it does not shut down and the TV is still on. So it is not a Comcast issue. I will bring this to the attention of the Best Buy sales manager and installer and I hope they can solve the problem. If they can do so, I will increase my overall rating to a much higher rating.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for the review! Keep in mind you can reach out to us with your preferred method at Sonos.com/support. We'd love to take care of you!
Titangirl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sonos is a great brand. I have bought multiple Sonos products.
I would recommend this to a friendBuyer beware- or you will get ripped off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is literally junk. It has all the bells and whistles but the sound quality is extremely poor. The sound quality is comparable to the transistor radios back in the 1950’s. My bad for not getting a demo of the sound at the store. I was duped and as a result you will never get any business from me again.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Robert,
Sorry to hear about your experience. You can adjust sound settings under the EQ menu in the Sonos App to get deeper bass and treble from your soundbar. Additionally, you can expand your Sonos ecosystem by adding a Sub-Mini or even upgrading your soundbar to the Arc. I also recommend using true play to get the best experience specific to your room. Additional resources can be found at support.sonos.com. I hope this helps!
Sonus - Worth the Price of Admission
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was great and Total Tech guys that set it up were spectacular!!
I would recommend this to a friendDO NOT USE WITH SAMSUNG TVs
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a Samsung frame TV and this Sonos speaker and the TV get out of synch. You have to turn off the TV to reset it unless you want to see lips moving and have audio delayed. No fix for it. Sonos blames Samsung, Samsung blames Sonos.
No, I would not recommend this to a friendIt shouldn't be this hard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult using their app to get the product to register and take the sub as an add on. I couldn't register the beam thus i couldn't add the mini sub. For the price of this unit - it should be simple but I was on with tech support for 45 mins and they couldn't help either. Returning it.
No, I would not recommend this to a friend- Cons mentioned:Remote
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok soundbar. It requires wifi connection for all features, there is no physical remote. The sound quality is not the best.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for trying out the Sonos Beam. We're sorry you didn't love your experience. If you still have it we wanted to mention a couple of things. One, you can use the remote you're already using with your tv! It's really easy to teach our products a remote under room settings. (who wants an additional remote laying around right?) Also, if you're an IOS user we recommend running our trueplay tuning which tunes the speaker to your room which is also under room settings. We hope this helps your experience.
Not a bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not well explained on how to use and also is not bluetooth compatible for such an expensive speaker
No, I would not recommend this to a friendSound difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't sound as good, when we got home...... ...
No, I would not recommend this to a friendMust have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added this sonos product to my current lineup and its great
I would recommend this to a friendBest speaker if you like good music.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had only one Sonos 5 now I can pair them two. Best ever.
I would recommend this to a friendGet the Sub or Forget It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos beam is pretty much useless without the subwoofer. Sounded nearly the same as my Sony TV speakers. Returned for a full-length soundbar with sub system.
No, I would not recommend this to a friendmisleading sales info;
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was a disaster. Sales member clearly told me the sound bar could run of the desktop. Simply not true.
No, I would not recommend this to a friend