Customer Ratings & Reviews

Don't buy!!!!! 2nd one I bought after the 1st one never worked properly, Also bought the Total Care - save your money. Best Buy does not do what the salesperson tells you they will do. They also will not credit your account or refund your money. Store Credit as if I would shop Best Buy again.

Overall a disappointment! Not much, if any improvement over the Yamaha add in speaker that I had originally. During broadcast especially commercials there is a disturbing bass thump or drone in the background. It makes the sound intrusive.

Voices are not clear. Still working on adjustments other than volume. Very pricey.

It’s ok not as good as the arc I should have purchased a Sonos arc Not impressed

Ok but needs a dedicated mute remote, or even a mute button on the iphone app

If I could leave Zero stars I would. Product doesnt work without a power cord, and nobody at all of the dozen people I've talked to at Best Buy customer service can send me one.

The Sonos Beam had a defect that made it suddenly go full volume machine gun sound! It freaked us out. So loud it was unbearable. The awful sound happened on day one while watching a movie. We turned off power and resumed watching the movie only to have the horrible sounds happen again. We boxed up the Sonos and returned it to the store. We did not get another Sonos. We read that the issue is a known issue to Sonos so we didn’t want to try another one.

The speakers would not stay online. Hard to contact support and support didn’t work

Not as great as the 1st gen, so I didn’t keep it. Seems they went backwards.

Did not work with our Samsung tv. Returned item because Samsung tv is an old design that they keep selling and is not compatible with Sound bars.

At first the Beam 2 was great. After a few weeks of use, we started to experience problems. Randomly the speaker will emit a loud, repeating sound like a jackhammer or machine gun at loud volume and the only way to stop it is by unplugging it. It's happened 5-6 times now, woken up our baby multiple time and scared the life out of our dog. Have been trying to get in touch with Sonos customer service as we're outside the BB return window but within Sonos warranty. This appears to be a known issue across multiple Beam 2 owners that Sonos does not have a solution for. Avoid buying until this is resolved.

Product is terrible. Doesn't maintain sound during commercial breaks and doesn't come with a remote. Cheap way for a company to save money while charging a lot for the soundbar. Returning for something better.

This speaker unit was ok, but not as good as advertised!

Overrated and it works when it wants. I got no help from Sonos or Best Buy.

You should know: When you add expensive Sonos surround speakers to your sound bar, you won't get a drop of TV dialogue out of them. Therefore, they will sit on your shelf as nothing but expensive paperweights, if/when you're watching TV news, for example. If you want dialogue, you have to remove the surround effects, a slow process. There is no toggle. Sonos could engineer the option of letting us get dialogue though surround configured speakers. But whether out of stupidity, or to lure us into buying yet more speakers, they have not done so.

Terrible customer service…………………………………………………………………

Volume of tv doesn’t always turn on…we have to shut the tv down and restart it since the Dino’s was installed.

Exactly what I wanted. two side printing. Laser. scans easily. Although not automated feeder, I did not need that.

These Sonos speakers are awesome. The sale rep at Best Buy wasn't kidding that these speakers are a great value.

Returned it after 4 hours, plus 1-1/2 hour on phone with Sonos, trying to configure it. Would keep automatically switching back to TV speaker. If only had cable TV input connected to HDMI worked fine. Once connected FireTV stick or DVD player to the other HDMI's sound bar would switch back to TV speaker. Yes, speaker was connected to the eARC HDMI. Sonos tech support was useless.