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Customer reviews

Rating 4.7 out of 5 stars with 3880 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 3,880 reviews
  • Rated 4 out of 5 stars

    Great sound, setup not as easy as I expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, just had some trouble with initial setup. Then a couple weeks in it wasn’t linking to my tv and I had to troubleshoot.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ho-Hum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A much better speaker than what is in the TV but it isn't always very clear, especially for conversations and softer speech. I am also a little disappointed it does not produce much of a surround sound effect. It's a good solid front speaker but does not do the proper work of separate speakers for L/R channels, a separate subwoofer, and tweeters. Oh, and don't buy from Best Buy online! They lied, wasted a full day of the holidays, and left me furious. Soon enough Best Buy will go the way of Circuit City.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hook up with HDMI. I just bought the floor model for 1/2 the price and it blows everything away. Seemless hook up to everything bluetooth as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos Soundbar Open Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product didn't seem to have been properly factory reset and it took quite a while to actually set up which was a bit frustrating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Bravia TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV . It’s the second Sony Bravia we have purchased from Best Buy .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some adjustments to make. I wanted to equalize the sound for the room but couldn't find any controls on the sound bar. Eventually I found what I needed in a downloaded software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed Addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this speaker, it matches and plays with the others I have from Sonos…

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Design & Sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound from a sleek and modern design that fills my room perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pick Up Stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my things at the store, they had everything ready. Very easy too. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent soubdbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first soundbar and i think its an excellent solution, especially for smaller spaces

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great solo, easy setup with app, required eArc TV for full dolby

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, easy set up. Good quality sound Samsung Smart tv compatible

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Sonos

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service sales rep was awesome and definitely helped me find the right product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the sample of very good package's design with great presentation and awesome quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV and system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had excellent service and excellent help with all of my newly purchased products. Thank you again for everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love Sonos

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to use and setup. Sound was great out of the box

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This rhung sounds amazing however they dont have enoogh bass even thr subwoofers they sell are weak so i ended uo refurning it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Works great for the price that it is

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sonos destroyed a good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had an Arc and Beam for a little over a year now. Sonos did a massive change to their app which controls the device and now the products have audio connectivity issues. To fix this, I must re-pair everything which takes time. The sound is excellent when it works. I suggest Bose until Sonos fixes this mess.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It’s frustrating when app updates disrupt the functionality of your devices. Here’s a step-by-step guide to address the connectivity issues with your Sonos Beam Gen 2 and Arc:

      Reboot Devices: Start by rebooting your Sonos Beam, Arc, and any other related devices (router, phone/tablet). Sometimes, a simple restart can resolve connectivity issues.

      Update Firmware: Ensure all your Sonos devices and the Sonos app are updated to the latest firmware and software versions. Updates often fix bugs and improve performance.

      Reconfigure Network Settings:

      Check Wi-Fi: Make sure your Wi-Fi network is stable and the signal strength is strong where your Sonos devices are located.
      Network Band: If possible, connect your Sonos devices to a 5 GHz network rather than 2.4 GHz, as it can offer better performance.
      Re-pair Devices: If re-pairing is necessary:

      Unpair and Reset: Remove the Beam and Arc from the Sonos app, then perform a factory reset on each device (usually done by holding down the connect button until the LED flashes orange and white).
      Re-add Devices: Follow the setup instructions in the Sonos app to add them back to your system.
      Check Sonos Support: Look for any known issues or ongoing fixes related to recent app changes on the Sonos support page. They might have specific instructions or workarounds for recent issues.

      Contact Sonos Support: If the above steps don’t resolve the issue, reaching out to Sonos support directly is a good idea. They can provide tailored troubleshooting steps or escalate the issue if needed.

      I hope this resolves your concerns and thank you for being a loyal Sonos customer! john.milton

  • Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It wasn’t the size we needed so I exchanged it for the arc.

    I would recommend this to a friend