Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 11296286
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Sonos beam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not best product from Sonos. Traded in for Sonos arc which is a much better product.
No, I would not recommend this to a friendBeam me up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install with my Sony but a little tricky to pair with my Sonos 1 speakers.
I would recommend this to a friendsounds so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is very easy to use after set up. Setting it up is a bit difficult
I would recommend this to a friendHammering Sound- Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize what a widespread issue this was until it happened to me and I started searching it online. Beam would start making a hammering/machine gun sound at full volume out of nowhere. Sometimes while in use, other times in the middle of the night. Only way to stop it is to unplug it and it's literally painful to your ears to be in the same room when it's happeneing. Didnt stop no matter what troubleshooting I tried with support so I returned it. It has been going on for over a year, since the release of this bar and the Arc actually has a similar ongoing issue.
No, I would not recommend this to a friendPrice Tag not reflects the sound.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is sleek, but the audio quality falls short. Given the cost, it leaves me questioning the value. Expected more for the cost.
No, I would not recommend this to a friendQuality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Especially with the new tv’s that have the speakers in the rear.
I would recommend this to a friendGreat Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an Amazing sound bar and catching it on sale was the cherry on top!!!
I would recommend this to a friendBob C
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar, it has all the features. Was on sale, so even a better value.
I would recommend this to a friendGood for dialog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest plus is dialog is clearer. Also like the size - a fraction of our old sound bar . Wish I could connect to it directly via Bluetooth .
I would recommend this to a friendSonos soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Nothing else to say. It sounds like your at the movie theatre.
I would recommend this to a friendGreat value excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound from such a small unit major improvement over the TV speakers.
I would recommend this to a friendBeam 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for a 20x20 living room joined to a kitchen vis open floor plans.
I would recommend this to a friendBeaming!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality in a compact package! Great for movies and music!
I would recommend this to a friendSounds amazing but is a headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few hours then left to go to the gym. Come back home and now doesn't work with tv at all no matter what I do. Tried factory resetting but that doesn't want to work either, cost way too much to only work once and for a few hours. Finally get the beam working now the app doesnt work seriously a flawed system
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. There could be a couple reasons there are connect issues with the product. If you have not already, please reach out to our support team who can help troubleshoot your issue. https://support.sonos.com/s/contact
low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is wick I was expecting better quality I have tried all equalizer but still not getting what I was expecting
No, I would not recommend this to a friendSONOS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and versatility for different sources of sound.
I would recommend this to a friendTERRIBLE Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Sonos: Trying to get support for an arguably buggy system is like winning the lottery. Live Chat always responds with "No Live Chat Representatives Available" (when trying to chat during the alloted time). There is no email. The Bot Chat function is less intelligent then a Eufy floor vacuum, and my many attempts at calling their 800 number have always had a minimum of a 45 mintute hold time. I can't recommend the products as they're dependent on the Sonos app, and the app is buggy. (Check out Reddit about this).
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry you’re having trouble with the Beam Gen 2 and the support experience. Here are some steps to potentially resolve the issues:
Troubleshooting the Beam Gen 2
Reconnect the Speaker: Try power cycling the Beam Gen 2 by unplugging it for a few minutes and then plugging it back in. Ensure all connections are secure.
Check App Connection: Make sure the Sonos app is updated to the latest version. Try reinstalling the app if you’re experiencing issues.
Firmware Updates: Check for any available firmware updates in the Sonos app.
Review Sonos’s Official Support Resources: The Sonos support website and FAQs can provide solutions for common problems. You can also reach support via email at support@sonos.com
Escalate the Issue: If you’re facing persistent issues, consider asking to escalate the support ticket to a higher level for more personalized assistance.
I hope this solves for your concern!
Bricked Equipment and Horrid Customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible waste of money. Worked for about 4 months and now a total brick. Call customer service and be put on a 60+ min hold before you can even talk to anyone. They updated software for the app without proper testing and their customers pay the price . Do not by Sonos. I literally have $1000 of sound equipment and none of it now works.
No, I would not recommend this to a friendNice! Soundbar.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup. And Great sound! Would recommend to others.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with perfect quality. I love the fact it’s wireless
I would recommend this to a friend