Customer Ratings & Reviews

My only dislike it the system doesnt come with a remote and has to be ran through my phone.

This is the worse speaker system ever. I would NEVER buy this product again. The application sucks, the controls on top of the sound bar sucks. It worked well for a couple months and now ive been having connection issues ever since. It would connect and then auto disconnect. Do not waste your money. Its such an expensive sound bar and it foes not even work

This was a Xmas gift so have nothing to base review on. Giving a 3 because I have nothing positive or negative.

The sound bar is great for movies but not for music. When listening to music, even using the sub, it seems like something is missing. So I returned it and bought the Arc. The Arc is much better for music as well as movies. And the Beam is too expensive.

You should be able to change sound features like other sound systems

Too sophisticated for the average user. Audio and video don't synch up properly.

Don't buy!!!!! 2nd one I bought after the 1st one never worked properly, Also bought the Total Care - save your money. Best Buy does not do what the salesperson tells you they will do. They also will not credit your account or refund your money. Store Credit as if I would shop Best Buy again.

we were told it would increase the clarity of what we were hearing. It did not do that for us.

Overrated and it works when it wants. I got no help from Sonos or Best Buy.

Terrible customer service…………………………………………………………………

Not as expected. NO instruction given.Dissapointed Had to wait weeks for install.

Overall a disappointment! Not much, if any improvement over the Yamaha add in speaker that I had originally. During broadcast especially commercials there is a disturbing bass thump or drone in the background. It makes the sound intrusive.

The speakers would not stay online. Hard to contact support and support didn’t work

Did not work with our Samsung tv. Returned item because Samsung tv is an old design that they keep selling and is not compatible with Sound bars.

Voices are not clear. Still working on adjustments other than volume. Very pricey.

If I could leave Zero stars I would. Product doesnt work without a power cord, and nobody at all of the dozen people I've talked to at Best Buy customer service can send me one.

It’s ok not as good as the arc I should have purchased a Sonos arc Not impressed

The Sonos Beam had a defect that made it suddenly go full volume machine gun sound! It freaked us out. So loud it was unbearable. The awful sound happened on day one while watching a movie. We turned off power and resumed watching the movie only to have the horrible sounds happen again. We boxed up the Sonos and returned it to the store. We did not get another Sonos. We read that the issue is a known issue to Sonos so we didn’t want to try another one.

Ok but needs a dedicated mute remote, or even a mute button on the iphone app

Not as great as the 1st gen, so I didn’t keep it. Seems they went backwards.