Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 11296286
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Avoid until known issues resolved
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the Beam 2 was great. After a few weeks of use, we started to experience problems. Randomly the speaker will emit a loud, repeating sound like a jackhammer or machine gun at loud volume and the only way to stop it is by unplugging it. It's happened 5-6 times now, woken up our baby multiple time and scared the life out of our dog. Have been trying to get in touch with Sonos customer service as we're outside the BB return window but within Sonos warranty. This appears to be a known issue across multiple Beam 2 owners that Sonos does not have a solution for. Avoid buying until this is resolved.
No, I would not recommend this to a friendSonos Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is terrible. Doesn't maintain sound during commercial breaks and doesn't come with a remote. Cheap way for a company to save money while charging a lot for the soundbar. Returning for something better.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for writing a review! The reason we don't include a remote is because you can use the remote you're already using. (who wants an extra remote to lose right?) - Beam can learn any IR remote. If you go to the room settings, select the Beam, and scroll down to "remote control set up" in our app. Volume up, down, and mute three times and you've just taught Beam a new remote! As far as audio is concerned we would recommend making sure that your tv is sending the correct audio codec to Beam. If not you can change this under the tv's audio settings. We hope you'll give this a try before returning it. :)
No dialogue out of surround configured speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should know: When you add expensive Sonos surround speakers to your sound bar, you won't get a drop of TV dialogue out of them. Therefore, they will sit on your shelf as nothing but expensive paperweights, if/when you're watching TV news, for example. If you want dialogue, you have to remove the surround effects, a slow process. There is no toggle. Sonos could engineer the option of letting us get dialogue though surround configured speakers. But whether out of stupidity, or to lure us into buying yet more speakers, they have not done so.
No, I would not recommend this to a friendJust ok speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker unit was ok, but not as good as advertised!
No, I would not recommend this to a friendDon't Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to use. No instructions come with the item. You need to download app which worked well for a while than stopped working.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We are deeply sorry for the difficulties you've encountered with your Sonos Beam Gen 2 and the setup process. We understand how frustrating it can be when things don't work as expected, especially when the instructions are unclear or lacking.
We’d like to offer a few steps that may help resolve the issues you’ve faced:
Reinstall the Sonos App: Sometimes, reinstalling the app can resolve connectivity or functionality issues. You can find the Sonos app in the App Store (iOS) or Google Play Store (Android).
Wi-Fi & Network Check: Ensure that your device is connected to the same Wi-Fi network as your Sonos Beam, as this is essential for proper setup and operation.
Software Update: Make sure both your Sonos Beam and the app are running the latest software versions. To check for updates, go to the settings in the Sonos app.
Resetting the Beam: If the app continues to malfunction, a factory reset may help restore functionality. To reset the Beam Gen 2, hold down the Play/Pause button on the device for around 15 seconds until the LED starts flashing amber and white. After that, you can set it up again via the app.
We greatly appreciate your patience, and we are committed to resolving your experience. If the issue persists, our customer support team at support.sonos.com would be happy to assist further. Thank you for your feedback.
Excellent choice for my needs!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. two side printing. Laser. scans easily. Although not automated feeder, I did not need that.
I would recommend this to a friendSonos does not work well with Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several days of the bar working then not working contacted Sonos support to find out that Sonos does not work well with Samsung TV’s. Would have been nice to know before sales pushed it on us….
No, I would not recommend this to a friendSonos Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sonos speakers are awesome. The sale rep at Best Buy wasn't kidding that these speakers are a great value.
I would recommend this to a friendWould automatically switch back to TV speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after 4 hours, plus 1-1/2 hour on phone with Sonos, trying to configure it. Would keep automatically switching back to TV speaker. If only had cable TV input connected to HDMI worked fine. Once connected FireTV stick or DVD player to the other HDMI's sound bar would switch back to TV speaker. Yes, speaker was connected to the eARC HDMI. Sonos tech support was useless.
No, I would not recommend this to a friendSonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Complaint however about best setting for sound (theater) produces delay, so audio does not match video. A different setting brings it into sync, but disappointed about problem.
I would recommend this to a friendHammering sound, beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a glitch thats been not fixed in over a year, if left playing long enough, out of nowhere, regardless of the volume level you are listening to it will start sounding a loud hammering noise, beware, it happened to us in our bedroom at 330 in in the morning after being left to play rain noises, when contacting support, rhe blame our network, but this is a software issue, and users should be aware of this, specially if you have little kids or animals, only way to make it stop is to unplug the speaker
No, I would not recommend this to a friendnot satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound does not match the words. It worked fine to start and slowly became a problem. Geek guy came out and reset the match and it has slowly gotten worse. Are you interested in fixing it?
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it to work tried for hours had issues with android returned and went with jbl 710
No, I would not recommend this to a friendAudio syncing is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an LG Oled and the words will not sync correctly to the picture. This is a problem low quality soundbars have. I put up a wall mount that i purchased from amazon so now im out money for that as well because sonos wont take care of it. I thought Sonos was the best of the best but it cant even lip sync audio. Joke to say the least.
No, I would not recommend this to a friendWould not recommend!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this over the "sono hype" and I was not amused. For the price, this product is overrated especially when the subwoofer is more than the sound bar. I was very displeased and returned the next day.
No, I would not recommend this to a friendNot a bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not well explained on how to use and also is not bluetooth compatible for such an expensive speaker
No, I would not recommend this to a friendIncredibly difficult set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I just wasted 4 hours of our life trying to connect this speaker. We are both tech savvy and nothing we tried worked. I’ve unplugged our router, ethernet cable, set and reset the app and speaker all with no luck. Just received today and it’s going back tomorrow. I will never purchase another Sonos product.
No, I would not recommend this to a friendBuyer beware- or you will get ripped off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is literally junk. It has all the bells and whistles but the sound quality is extremely poor. The sound quality is comparable to the transistor radios back in the 1950’s. My bad for not getting a demo of the sound at the store. I was duped and as a result you will never get any business from me again.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Robert,
Sorry to hear about your experience. You can adjust sound settings under the EQ menu in the Sonos App to get deeper bass and treble from your soundbar. Additionally, you can expand your Sonos ecosystem by adding a Sub-Mini or even upgrading your soundbar to the Arc. I also recommend using true play to get the best experience specific to your room. Additional resources can be found at support.sonos.com. I hope this helps!
It shouldn't be this hard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult using their app to get the product to register and take the sub as an add on. I couldn't register the beam thus i couldn't add the mini sub. For the price of this unit - it should be simple but I was on with tech support for 45 mins and they couldn't help either. Returning it.
No, I would not recommend this to a friendTitangirl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sonos is a great brand. I have bought multiple Sonos products.
I would recommend this to a friend