Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 11296286
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect average soundbar with dolby atmos. Decent price for good audio.
I would recommend this to a friend - Pros mentioned:Sound quality
SONOS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and versatility for different sources of sound.
I would recommend this to a friend - Cons mentioned:Price
Overated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just ok for tge price, install cost, operations, etc....
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback on the Sonos Beam (Gen 2). We're sorry to hear that your experience didn't fully meet your expectations. We aim to provide high-quality products and a seamless user experience, so your comments are important to us. If you have any specific issues or suggestions, please feel free to share them. Our support team is here to help with any installation or operational concerns you might have.
- Cons mentioned:Connectivity
Sounds amazing but is a headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few hours then left to go to the gym. Come back home and now doesn't work with tv at all no matter what I do. Tried factory resetting but that doesn't want to work either, cost way too much to only work once and for a few hours. Finally get the beam working now the app doesnt work seriously a flawed system
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. There could be a couple reasons there are connect issues with the product. If you have not already, please reach out to our support team who can help troubleshoot your issue. https://support.sonos.com/s/contact
Price Tag not reflects the sound.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design is sleek, but the audio quality falls short. Given the cost, it leaves me questioning the value. Expected more for the cost.
No, I would not recommend this to a friendSonos beam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not best product from Sonos. Traded in for Sonos arc which is a much better product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice! Soundbar.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup. And Great sound! Would recommend to others.
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with perfect quality. I love the fact it’s wireless
I would recommend this to a friend - Pros mentioned:Sound quality
Love sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and accurate sound with a great quality and elegant
I would recommend this to a friend - Pros mentioned:Sound quality
mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great musical addition. serve smy musical appetite tremendously
I would recommend this to a friend low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is wick I was expecting better quality I have tried all equalizer but still not getting what I was expecting
No, I would not recommend this to a friend- Pros mentioned:Sound quality
love it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this soundbar in my bedroom . The clarity is fantastic.
I would recommend this to a friend Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough bass. Probably should have purchased the sub with it for a true experience.Returned it. Bought the JBL MK2 500.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Dumbed down
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has really dumbed down the app + the connection between the app and the product with this iteration. For instance, lets say you get a new router, congrats, you now have a dumb speaker unable to be connected to a new network. The settings meant to be able to swap between networks are greyed out, EVEN with a factory reset, no dice. Returning after owning less than a year.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, better than Bose, work with my LG C1.
I would recommend this to a friend - Pros mentioned:Sound quality
High quality sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds are clear and crisp. Im blown away with Sonos!
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I need in my Tv .is a perfect sound and style great
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Beam 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy choosing this sound bar. It sounds great!
I would recommend this to a friend TERRIBLE Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Sonos: Trying to get support for an arguably buggy system is like winning the lottery. Live Chat always responds with "No Live Chat Representatives Available" (when trying to chat during the alloted time). There is no email. The Bot Chat function is less intelligent then a Eufy floor vacuum, and my many attempts at calling their 800 number have always had a minimum of a 45 mintute hold time. I can't recommend the products as they're dependent on the Sonos app, and the app is buggy. (Check out Reddit about this).
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry you’re having trouble with the Beam Gen 2 and the support experience. Here are some steps to potentially resolve the issues:
Troubleshooting the Beam Gen 2
Reconnect the Speaker: Try power cycling the Beam Gen 2 by unplugging it for a few minutes and then plugging it back in. Ensure all connections are secure.
Check App Connection: Make sure the Sonos app is updated to the latest version. Try reinstalling the app if you’re experiencing issues.
Firmware Updates: Check for any available firmware updates in the Sonos app.
Review Sonos’s Official Support Resources: The Sonos support website and FAQs can provide solutions for common problems. You can also reach support via email at support@sonos.com
Escalate the Issue: If you’re facing persistent issues, consider asking to escalate the support ticket to a higher level for more personalized assistance.
I hope this solves for your concern!
- Pros mentioned:Sound quality
Sonos Beam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to my sonos speakers. Sounds awesome
I would recommend this to a friend