Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- |
- SKU:
- 12731840
Customer reviews
Rating 4.7 out of 5 stars with 3966 reviews
(3,966 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the product's exceptional sound quality, noting its clarity and bass, along with its ease of use. They also appreciate its compact size, simple setup, and appealing design. However, some users have experienced occasional connectivity issues and find the product to be on the pricier side. Other concerns include limitations in volume output, the absence of Dolby Atmos support, and the lack of a physical remote.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee who helped me was amazing. She is very knowledgeable and made the process easy and simple.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - White
I would recommend this to a friendRated 1 out of 5 stars
WARNING* does not connect!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker connects to the TV but doesn’t connect to the App and is therefore useless as all of its features and settings can ONLY be accessed through the app. We spent hours on Sonos customer service chat and the phone troubleshooting the connection and repeatedly got the same message. Per Reddit users, it sounds like the Sonos App and its updates are garbage and the App is an ESSENTIAL part of using the speaker correctly (like speaker settings, Spotify and other app use, etc.)!! Plug and play? Not even close. Would give zero stars if I could. The amount of frustration trying to set up this speaker (and it never working) is 100% not worth the brand or the price. IMO, Sonos should pay me for having dealt with such a piece of crap for two days, only to have to return it. And now I missed Black Friday deals on other brands. Hot garbage.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We sincerely apologize for the frustration you’ve experienced with setting up your Sonos speaker. We completely understand how disappointing it is when a product doesn't work as expected, especially after spending valuable time troubleshooting.
We acknowledge that the Sonos app is essential for configuring and managing your system, and it should have been a seamless experience. It's clear that this was not the case for you, and we truly regret the inconvenience this has caused. We are also sorry to hear that your efforts with customer service were not able to resolve the issue, and we appreciate your feedback on how we can improve in this area.
Your experience does not reflect the level of quality or service we aim to provide, and we’re sorry for any negative impact this has had on your perception of Sonos. If you decide to try Sonos again in the future, please reach out to us directly so we can assist you through every step of the process and ensure a better experience.
We understand your decision to return the product, and we deeply appreciate you sharing your experience with us. Your feedback is invaluable in helping us improve.
Rated 5 out of 5 stars
Valued costomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great perchase and always a happy costumer many workers are very nice and professional.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friendRated 5 out of 5 stars
Very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with TV. Price was terrific. Ivetall very happy.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friendRated 1 out of 5 stars
Incredibly Frustrating Setup Failures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the worst technology experience I’ve had in years from a company that has made easy setup their identity. I bought a Beam 2 this evening as a simpler solution than setting up my 5.1 in a new house. After connecting the Beam to the Sonos app, all looked fine. I was prompted with a request to update the Beam, did so, and had the app crash and update fail. I then tried to open the Sonos app again, and received the message “Sign in as the System Owner”. I AM the system owner. Backing out and restarting the app created an endless login loop. I then hard reset the Beam, deleted my account and app, downloaded the app again and created a new account. Got the Beam connected, and failed again during update with a second error message. The only solution I can find online is to hard connect it to my router, but that is two floors away which defeats the entire point of buying for convenience. Extremely disappointed after the promises of easy setup and convenience.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
big sound small package
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker is really great. Simple to install and set up. But best of all, it sounds amazing. I have this installed on my bedroom TV so the space isn't in as large as my TV room.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sonos Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and great differentiation of lower bass noises and higher sounds. We synced it with our other Sonos product and it plays musically layered songs with perfect tone. Highly recommended!
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, works well to play music and with my tv. Really adds a boost to my living room. Also works seamlessly with other Sonos devices.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Listen up those with bad hearing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and value. You want be disappointed.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Worth for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio clarrity.. suitable for best home theatric experience...Highly suggested..
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sonos Beam 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound it puts out. Made my living space more entertaining
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - White
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Sonos for LG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to my new LG OLED TV. Really elevates the sound.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
A great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound for the price, very clear and sound quality is great
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend Rated 3 out of 5 stars
Expensive, not enough for big rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would expect more power, and bought it to make surrounding connections to Sonos 1 but disappointing
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Rated 4 out of 5 stars
Compact Yet Powerful: A Perfect Upgrade for An
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the Sonos Beam (Gen 2), and it has completely transformed my TV and music experience. For a compact soundbar, the performance is seriously impressive. Sound Quality: The standout feature is the clarity—dialogue is incredibly crisp, even at low volumes. Movies and shows feel more immersive thanks to Dolby Atmos, which creates a wider and more spacious soundstage. While it doesn’t have upward-firing speakers, the virtual Atmos effect still adds noticeable depth. Design & Setup: The design is sleek and minimal, fitting perfectly under my TV without taking up much space. Setup was super easy—just plug in the HDMI eARC and follow the Sonos app. Within minutes, everything was up and running. Smart Features: Love the built-in voice control (Alexa/Google Assistant) and AirPlay 2 support. Streaming music, podcasts, or radio directly without turning on the TV is a big plus. App & Customization: The Sonos app is intuitive and powerful. Features like Trueplay tuning optimize sound based on your room, and settings like Speech Enhancement and Night Mode are genuinely useful. Things to Consider: * No Bluetooth support (Wi-Fi only) * Limited ports (only one HDMI eARC) * Dolby Atmos is virtual, not true height-channel Atmos Final Verdict: If you’re looking for a premium, compact soundbar with excellent sound quality and smart features, the Sonos Beam (Gen 2) is absolutely worth it. It’s especially ideal for small to medium-sized rooms and anyone already in the Sonos ecosystem.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
Great sound for small spaces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can finally hear voices with my new sound bar. It was easy to pair up with my LG OLEOD TV. The bass is not bad, but it could benefit with the addition of a Sonos woofer down the line if you want to add that feature in the future. Dialogue is now clear with my new Sonos speaker. It's a huge upgrade over my 150 buck LG sound system. I use my phone to control the volume etc with the Sonos app. This speaker does not come with a dedicated remote. I can control the volume with my LG remote as well. If I had a complaint, it needs a little more bass. Otherwise the sound is great when playing your favorite jazz channels from your phone or watching movies on your TV. This sound bar is perfect for small spaces, like my studio apartment.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Size, Sound quality
Rated 5 out of 5 stars
Sonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a soundbar that just wasn’t working well. The Sonos Beam was easy to set up, the size is ideal and the sound is great. Can hear voices again and was able to turn off closed captions. We are so happy we purchased this.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Rated 5 out of 5 stars
Perfect Soundbar for a Bedroom TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I added the Sonos Beam (Gen 2) to my bedroom TV and the sound upgrade is amazing. Dialogue is super clear and the Dolby Atmos makes movies and shows feel much more immersive even in a smaller room. Setup was quick with the Sonos app and the soundbar looks clean and modern under the TV. Great choice if you want big sound without a huge system.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Big sound - small soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this on a Black Friday sale to use with my 43" Sony Bravia TV that I have in a small living room. This is my first soundbar and after some research and going to BestBuy to listen to the ones on display, and compare the different Sonos models and also Bose soundbars I decided on the Beam 2. I bought this for a few reasons: the built-in TV speakers were hard to hear people's voices, and I also wanted a better speaker for movies, and a speaker to be able to stream music too. The Beam's sound is a massive upgrade from the Sony built-in TV speakers and ticked all the boxes I was looking for. Even with just the soundbar and no additional speakers, the Beam still gives the sense of surround sound with a wide expansive soundscape, and really crisp dialog and a really layered sound. It feels like a movie theatre quality sound to me, just watched the original John Wick in Dolby Atmos and it sounds incredible. Set-up was simple and I had it setup and paired to my Apple TV 4K in just a few minutes, just had to go into the TV and Apple TV's menus and change them to output sound to an external sound system. The remotes also all work with the Beam. Would definitely recommend.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend - Pros mentioned:Size, Sound quality
Rated 4 out of 5 stars
The hidden sound I can now hear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Bean to use as a sound bar for the LG OLEG tv in my bedroom. I can now hear sounds (music, sound effects) that I did not hear from the TV's speakers, I can also now hear and understand dialog that seemed muted or garbled from the TV speakers. The installation was strait forward and easy with the downloaded app. This is a compact soundbar that delivers big sound for its size. It fits nicely under most TVs and looks sleek.
This review is from Sonos - Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos - Black
I would recommend this to a friend










