Customer Ratings & Reviews

Good products and great customer service. Knowledge reps

Added a Bluetooth speaker to my Sonos system and it worked perfectly

Complete Junk! I would never purchase another "Plug In" speaker product that will not work unless you install an app that needs a username, password, my precise location, access to my WiFi, or any personal contact or location information. AFTER doing all of that it will still not connect and will not reset. There is no sound coming out of it at all. There is 1 power cord and 1 hdmi cord and I tried multiple ones. I now have a $500.00 paper weight or door stop. I have a better idea, buy something that plugs in and just works. Period. Now I get to go through an entire run around on how to fix this garbage. And since it was purchased through the Magnolia Center it is NOT covered under the Best Buy Total Geek Squad protection plan. Or at least my last purchase wasn't. In this day and age when prices on everything are sky high the last thing I need is to be ripped off buy garbage products. I don't see how I could have done anything wrong. I plugged it in (very simple) and have now been trying to get it to work for the last 2 1/2 hours. There is absolutely no one in their right mind that would say this is normal or that it works better this way. It is now 1-1-2024 and it was purchased on 9-19-2023. I should have tried to set it up right away but that should not matter at all. Any body have any suggestions on what to do next?

Great product! Works with our TV and allows us to stream music

Got this as a gift for my hubby. He seems to love it.

The SONOS beam is perfect for medium sized living rooms. The soundb is immersive and crystal clear. The nighttime option is perfect for watching TV late at night and making out all the dialogue

I thought sound quality would be better. I wish I had purchased the next best sound bar.

Outstanding product sonos top tier. Have other sonos products

Excellent in every way. No problems what so ever !!

Product broke within 30 days. Installation was excellent especially the Geek squad Best Buy replaced the product and I appreciate that. Both installation teams were excellent. Attitudes and skills superlative. Kudos Geek Squad.

It will suffice... I'd hoped it would do a better job enhancing voices. I had to call SONOS support with install and level one was NO help. Level two quickly helped.

Very good product and great in home installation service

Sound quality is so-so, but the biggest issue is the remote range. I got this sound bar's TV hooked up to a Chromecast in a large open-floor plan room. I can control the Chromecast from anywhere in the room, but to change the volume or mute, I have to be within ~15 ft from the TB

This product is amazing 5 stars, but Best Buy is horrible so I am reducing to 4.

Somos is always a good product love it and was worth the price

lack of connectivity made it unusable, lack of service from Best Buy was even worse

There’s Sonos. Then there’s the rest. The best for all needs.

Went in to browse before Black Friday and saw a good deal

Sonos with another great product! Won’t get another other brand!

The sonos speakers sound better than Bose but does not have a remote or Bluetooth capability.