Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 6476041
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
Overall disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a disappointment! Not much, if any improvement over the Yamaha add in speaker that I had originally. During broadcast especially commercials there is a disturbing bass thump or drone in the background. It makes the sound intrusive.
No, I would not recommend this to a friendBad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated and it works when it wants. I got no help from Sonos or Best Buy.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Poor connection to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers would not stay online. Hard to contact support and support didn’t work
No, I would not recommend this to a friend Terrible customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service…………………………………………………………………
No, I would not recommend this to a friendSood beam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voices are not clear. Still working on adjustments other than volume. Very pricey.
No, I would not recommend this to a friendReturned the item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our Samsung tv. Returned item because Samsung tv is an old design that they keep selling and is not compatible with Sound bars.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave Zero stars I would. Product doesnt work without a power cord, and nobody at all of the dozen people I've talked to at Best Buy customer service can send me one.
No, I would not recommend this to a friend Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok not as good as the arc I should have purchased a Sonos arc Not impressed
No, I would not recommend this to a friendSonos Beam full volume machine gun sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Beam had a defect that made it suddenly go full volume machine gun sound! It freaked us out. So loud it was unbearable. The awful sound happened on day one while watching a movie. We turned off power and resumed watching the movie only to have the horrible sounds happen again. We boxed up the Sonos and returned it to the store. We did not get another Sonos. We read that the issue is a known issue to Sonos so we didn’t want to try another one.
No, I would not recommend this to a friendCan't mute!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but needs a dedicated mute remote, or even a mute button on the iphone app
No, I would not recommend this to a friendNot as good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as the 1st gen, so I didn’t keep it. Seems they went backwards.
No, I would not recommend this to a friendAvoid until known issues resolved
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the Beam 2 was great. After a few weeks of use, we started to experience problems. Randomly the speaker will emit a loud, repeating sound like a jackhammer or machine gun at loud volume and the only way to stop it is by unplugging it. It's happened 5-6 times now, woken up our baby multiple time and scared the life out of our dog. Have been trying to get in touch with Sonos customer service as we're outside the BB return window but within Sonos warranty. This appears to be a known issue across multiple Beam 2 owners that Sonos does not have a solution for. Avoid buying until this is resolved.
No, I would not recommend this to a friend- Cons mentioned:Remote
Sonos Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is terrible. Doesn't maintain sound during commercial breaks and doesn't come with a remote. Cheap way for a company to save money while charging a lot for the soundbar. Returning for something better.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for writing a review! The reason we don't include a remote is because you can use the remote you're already using. (who wants an extra remote to lose right?) - Beam can learn any IR remote. If you go to the room settings, select the Beam, and scroll down to "remote control set up" in our app. Volume up, down, and mute three times and you've just taught Beam a new remote! As far as audio is concerned we would recommend making sure that your tv is sending the correct audio codec to Beam. If not you can change this under the tv's audio settings. We hope you'll give this a try before returning it. :)
No dialogue out of surround configured speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should know: When you add expensive Sonos surround speakers to your sound bar, you won't get a drop of TV dialogue out of them. Therefore, they will sit on your shelf as nothing but expensive paperweights, if/when you're watching TV news, for example. If you want dialogue, you have to remove the surround effects, a slow process. There is no toggle. Sonos could engineer the option of letting us get dialogue though surround configured speakers. But whether out of stupidity, or to lure us into buying yet more speakers, they have not done so.
No, I would not recommend this to a friendJust ok speaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This speaker unit was ok, but not as good as advertised!
No, I would not recommend this to a friendExcellent choice for my needs!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. two side printing. Laser. scans easily. Although not automated feeder, I did not need that.
I would recommend this to a friendDon't Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too difficult to use. No instructions come with the item. You need to download app which worked well for a while than stopped working.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We are deeply sorry for the difficulties you've encountered with your Sonos Beam Gen 2 and the setup process. We understand how frustrating it can be when things don't work as expected, especially when the instructions are unclear or lacking.
We’d like to offer a few steps that may help resolve the issues you’ve faced:
Reinstall the Sonos App: Sometimes, reinstalling the app can resolve connectivity or functionality issues. You can find the Sonos app in the App Store (iOS) or Google Play Store (Android).
Wi-Fi & Network Check: Ensure that your device is connected to the same Wi-Fi network as your Sonos Beam, as this is essential for proper setup and operation.
Software Update: Make sure both your Sonos Beam and the app are running the latest software versions. To check for updates, go to the settings in the Sonos app.
Resetting the Beam: If the app continues to malfunction, a factory reset may help restore functionality. To reset the Beam Gen 2, hold down the Play/Pause button on the device for around 15 seconds until the LED starts flashing amber and white. After that, you can set it up again via the app.
We greatly appreciate your patience, and we are committed to resolving your experience. If the issue persists, our customer support team at support.sonos.com would be happy to assist further. Thank you for your feedback.
Sonos does not work well with Samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After several days of the bar working then not working contacted Sonos support to find out that Sonos does not work well with Samsung TV’s. Would have been nice to know before sales pushed it on us….
No, I would not recommend this to a friendSonos Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sonos speakers are awesome. The sale rep at Best Buy wasn't kidding that these speakers are a great value.
I would recommend this to a friendWould automatically switch back to TV speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after 4 hours, plus 1-1/2 hour on phone with Sonos, trying to configure it. Would keep automatically switching back to TV speaker. If only had cable TV input connected to HDMI worked fine. Once connected FireTV stick or DVD player to the other HDMI's sound bar would switch back to TV speaker. Yes, speaker was connected to the eARC HDMI. Sonos tech support was useless.
No, I would not recommend this to a friend