Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 6476041
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
Not worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To expensive for what you get. The sound was not much better than my older Sony soundbar.
No, I would not recommend this to a friendUnreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. The wireless transmission quits frequently and won’t restart even with Geek squad and Sonos technical support. Then 3 days later it will restart. Surround system speakers are not very loud compared to bar.
No, I would not recommend this to a friendSONOS Beam Gen 2 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product, which despite my best efforts will not play any audio at all on my Samsung smart TV. It did hook up with my Alexa system, and will play music-but this product was purchased to enhance TV audio, specifically Dolby Atmos-and that has been nothing but an utter failure.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. There have been issues with our soundbars and Samsung products in the past due to the way Samsung passes audio via the eARC port. We would recommend reaching out to us at sonos.com/support or Samsung as it may be an issue on the tv's end. Our vote is to contact us first to see if we can help, and then if we can't we would point you to Samsung. We're very sorry for the inconvenience.
Not compatible with my TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with my TV...the picture was scrambled.
I would recommend this to a friendNot impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound not quality average. WiFi App would not connect. Not impressed, returned and went with Samsung. Best Buy provided an excellent service, not their fault.
No, I would not recommend this to a friendNot Great for Enhancing Dialogue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar to enhance the dialogue on my TV. In that regard, I would say this sound bar is no better than average. I'm guessing that I could have achieved the same result with a less expensive product.
No, I would not recommend this to a friendOpen-Box miss description
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was open-box "excellent" condition as described.. However, it was good at all. If you buy open-box item, make sure , check it before buying..
No, I would not recommend this to a friendSonos Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the sound bar due to its muffled sound on my space. Could not get the dialog adjustment to be satisfactory. I have a Sonos Arc, in another location, and it's perfection. Just would not fit in the space I had available this time.
I would recommend this to a friendStrange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume of tv doesn’t always turn on…we have to shut the tv down and restart it since the Dino’s was installed.
No, I would not recommend this to a friendDan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No information about the sound bar, no remote, wished I had taken it back.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Get the ARC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and purchased the ARC. We were skeptical about it and ultimately found out, the ARC is so much better!
No, I would not recommend this to a friend Not happy with it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not giving me theater sounds. Volume is low on mind. Could I haveca defect. Because it does sound like demo
No, I would not recommend this to a friendGeek Squad Epic Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good but Best Buy Geek Squad has the worst customer service I’ve ever experienced. Not exaggerating
I would recommend this to a friendRandy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst experience I have ever had. You Canceled order 3 times and everyone in the store is clueless
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review our product. We would love it if you would reconsider writing the review as it's intended to help people understand the experience they would have with our products and not the experience you had with a store or Best Buy in general. Best Buy is not impacted by this review, nor does it monitor them, just the brands that you write the review for. We're sorry for your experience with that store and hope it all get's situated soon.
Don't buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad can't get it to work, very unhappy with best buy.
No, I would not recommend this to a friendThey aight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just a sound bar nothing spectacular. I think you get more out of a 5.1 surround sound and half the price.
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re not a tech person you’ll hate this sound bar. Best Buy sales people lied to us when we bought it
No, I would not recommend this to a friendSonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Tinny and lots of vibration was not a fan returned it for a Bose soundbar
No, I would not recommend this to a friendOkay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Bluetooth works well but short range Sound quality could be better.
I would recommend this to a friend- Pros mentioned:Ease of use, Setup
Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Very easy to set up. Highly recommend!!!
I would recommend this to a friend