Customer Ratings & Reviews
- Model:
- BEAM2US1BLK
- SKU:
- 6476041
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the product's exceptional sound quality, noting its clarity and bass, along with its ease of use. They also appreciate its compact size, simple setup, and appealing design. However, some users have experienced occasional connectivity issues and find the product to be on the pricier side. Other concerns include limitations in volume output, the absence of Dolby Atmos support, and the lack of a physical remote.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sonos Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to connect to TV and the sound is awesome
I would recommend this to a friend It's a sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright buy but the best. Definitely better off setting up you're own sound system.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend TERRIBLE Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Sonos: Trying to get support for an arguably buggy system is like winning the lottery. Live Chat always responds with "No Live Chat Representatives Available" (when trying to chat during the alloted time). There is no email. The Bot Chat function is less intelligent then a Eufy floor vacuum, and my many attempts at calling their 800 number have always had a minimum of a 45 mintute hold time. I can't recommend the products as they're dependent on the Sonos app, and the app is buggy. (Check out Reddit about this).
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry you’re having trouble with the Beam Gen 2 and the support experience. Here are some steps to potentially resolve the issues:
Troubleshooting the Beam Gen 2
Reconnect the Speaker: Try power cycling the Beam Gen 2 by unplugging it for a few minutes and then plugging it back in. Ensure all connections are secure.
Check App Connection: Make sure the Sonos app is updated to the latest version. Try reinstalling the app if you’re experiencing issues.
Firmware Updates: Check for any available firmware updates in the Sonos app.
Review Sonos’s Official Support Resources: The Sonos support website and FAQs can provide solutions for common problems. You can also reach support via email at support@sonos.com
Escalate the Issue: If you’re facing persistent issues, consider asking to escalate the support ticket to a higher level for more personalized assistance.
I hope this solves for your concern!
Sonos speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with the sound quality. In fairness to the product I had it in a very large room. I returned the item.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sonos Beam Gen 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound however music separation could be better. Quality cabinet with several accessories available
I would recommend this to a friend HDMI okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect WiFi. Working through app and hdmi cable . Seems to be Bluetooth option not there
I would recommend this to a friendI would recommend but it depends
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass was not strong enough. It was loud but not the usual Sonos quality.
I would recommend this to a friendmeh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great in store but less so at home. If you do not have an iphone you will not be able to set up sound for your space correctly. Price was OK, but not great.
No, I would not recommend this to a friendBricked Equipment and Horrid Customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible waste of money. Worked for about 4 months and now a total brick. Call customer service and be put on a 60+ min hold before you can even talk to anyone. They updated software for the app without proper testing and their customers pay the price . Do not by Sonos. I literally have $1000 of sound equipment and none of it now works.
No, I would not recommend this to a friendWill never deal with Best Buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review is against Best Buy, not the speaker. Horrendous customer service. I ordered this speaker open box in excellent condition, and instead received the Sonos Ray, covered in grease. I spent hours on the phone trying to get various agents to coordinate the exchange. After several failed promises, mistakes, and experiences with unprofessionalism, weeks later I am still left soundbar-less. One agent tried to provide me with a gift card as consolation for the frustration and for the waste of time, but this request had supposedly been rejected by his supervisor. If you wanted to try to speak to a staff member at a store, you are no longer able to over the phone. I’ve left one or two bad reviews in my entire life, and felt that this experience warranted going out of my way to do so. I heard great things about this product! Save your time and buy it either in person, or from someone who’s reliable.
No, I would not recommend this to a friendDidn’t really make a huge difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok , I mostly have Bose speakers at home and a big music lover and felt that this sound quality was just average
No, I would not recommend this to a friendAlex
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because there was no difference to my ears then the first gen that I own
I would recommend this to a friend- Cons mentioned:Connectivity
Sonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to hear this sound bar because I can't hook it up to my new TV, purchased at the same time. It's therefore hard to give it a rating.
No, I would not recommend this to a friend Beam not enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is just ok not great for an open room. It’s not worth the beam and the larger one is needed.
No, I would not recommend this to a friendGlitch in sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a bad glitch in the sound for the first 10 minutes its turned on
I would recommend this to a friendMachine Gun!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected via HDMI via ARC to a Samsung TV. The next day the unit emitted a VERY LOUD full volume machine gun type sound. I had to shut the unit off to get it to stop! It scared everyone including my dog. I contacted Sonos and they wanted like gee we have never heard of this? So I googled the issue and it is apparently common yet Sonos' response is duh we don't know? They want you to get a video of it and don't shut it dow so that you can get a diagnostic report? I don't know how you can do this since I truly believe this LOUD noise is harmful to your hearing! Surely they know this yet they act like it is something unknown BUT IT IS NOT. It has now happened 3 times. Ready to return it to Best Buy.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to write a review. You're indeed correct that there were known issues with Samsung tv's specifically. However, we have released software updates to fix those problems as well as Samsung because some of the issues were on their end as well. We assume any broad issues with Samsung Tv's have been addressed. This specific issue is not something we are aware of but hope to collect as much data as possible to 1) see if it is something we can fix on our end. 2) compile it to see if it becomes a larger issue or if it's just a one-off problem. That's why we asked for a diagnostic and data collection. We're very sorry for your experience with the Sonos Arc. We know this was a inconvenience and never set out for that to be the case.
mid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using my Play 5 with my tv for years. I “upgraded” to this soundbar and the quality of sound is not just inferior to my Play 5 speakers, but also my Play 1s.
No, I would not recommend this to a friendSonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough bass. Probably should have purchased the sub with it for a true experience.Returned it. Bought the JBL MK2 500.
No, I would not recommend this to a friendNone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is Gen 2 but can't seem to notice the difference from the Beam.
No, I would not recommend this to a friend