Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's exceptional sound quality, ease of use, and compact size, often praising its easy setup, impressive bass, and sleek design. However, some customers have experienced occasional connectivity issues and find the product to be pricey. Additionally, there are comments regarding limited volume and the absence of true Dolby Atmos sound.
This summary was generated by AI based on customer reviews.
SONOS is just not reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONOS has a unique product, unmatched in its potential as it purports to simultaneously play the same music on all of the SONOS speakers connected to your wireless network. The trouble is, 50% of the time you go to play music, the SONOS controller app on the iPhone loses connection and can't control what is being played (can't control the volume either) or, 50-75% of the speakers you have connected do not show up as available. I have blazing fast wireless internet download speeds - is it that SONOS just can't keep up with wireless technology? I have a brand new WiFi 7 system, highly rated, works great. SONOS? I have 3 SONOS One speakers, 2 ROAM speakers, 2 MOVEs, an old Soundbar, a RAY and a BEAM. And I bought a Sonance outdoor system with an AMP for my pool. Again, consistently over 50% of the time the system does not work, and my wife makes fun of me for having spent as much money and as much time trying to play music on it. Oh, I mistakenly purchased a Victrola SONOS turntable as well. THOUSANDS of dollars for all of the potential but NONE of the execution/enjoyment. I have called SONOS tech support before, and although helpful a few years ago, tonight they accepted my online chat but then disconnected me. Tried to call the 800# and was told hold time was 40min. That is 40min way too long to spend on a technology that has never really worked very well. You should purchase an old multi-room receiver and run speaker wire to the rest of your house - that is reliable. SONOS is not.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing such detailed feedback on your Sonos setup. We’re genuinely sorry to hear about the ongoing connectivity issues and frustrations you've faced—especially after investing in multiple Sonos products and aiming for a seamless multi-room experience.
From what you've described, it seems that connectivity stability is a major concern. Although you've confirmed strong WiFi with an upgraded network, Sonos systems can sometimes encounter issues with advanced WiFi setups. For optimal results, here are a few suggestions that might help:
Check Network Channels: Try switching your WiFi to a different channel, as network congestion can sometimes interfere with device connections.
Reduce WiFi Interference: Other wireless devices can impact the signal. Positioning Sonos devices away from other electronics, microwaves, or thick walls may help stabilize the connection.
Controller App Update: Ensure that both the Sonos app and the speakers are fully updated, as each update includes enhancements that improve device recognition and connection stability.
We’re also concerned that your experience with customer support didn’t meet expectations, and we’ll make sure this feedback is relayed. Should you need further assistance, please feel free to reach out at support.sonos.com. We’d like to help make your Sonos experience truly enjoyable and reliable, as it should be. Thank you for your patience and for being part of the Sonos community.
Sonos Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love it works so good definitely a good choice for our home we love to watch movies!
I would recommend this to a friendHo-Hum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much better speaker than what is in the TV but it isn't always very clear, especially for conversations and softer speech. I am also a little disappointed it does not produce much of a surround sound effect. It's a good solid front speaker but does not do the proper work of separate speakers for L/R channels, a separate subwoofer, and tweeters. Oh, and don't buy from Best Buy online! They lied, wasted a full day of the holidays, and left me furious. Soon enough Best Buy will go the way of Circuit City.
I would recommend this to a friendSonos Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some adjustments to make. I wanted to equalize the sound for the room but couldn't find any controls on the sound bar. Eventually I found what I needed in a downloaded software.
I would recommend this to a friend- Pros mentioned:Sound quality
Amazing Design & Sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound from a sleek and modern design that fills my room perfectly!
I would recommend this to a friend Sonos Soundbar Open Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product didn't seem to have been properly factory reset and it took quite a while to actually set up which was a bit frustrating
I would recommend this to a friend- Pros mentioned:Setup, Sound quality
Easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great solo, easy setup with app, required eArc TV for full dolby
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy set up. Good quality sound Samsung Smart tv compatible
I would recommend this to a friend Sonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally it seems the sound is slightly out of sync with the TV visual.
I would recommend this to a friendSony Bravia TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV . It’s the second Sony Bravia we have purchased from Best Buy .
I would recommend this to a friendExcellent soubdbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first soundbar and i think its an excellent solution, especially for smaller spaces
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Love Sonos
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use and setup. Sound was great out of the box
I would recommend this to a friend Much needed Addition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this speaker, it matches and plays with the others I have from Sonos…
I would recommend this to a friendPick Up Stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my things at the store, they had everything ready. Very easy too. Thank you
I would recommend this to a friendNew TV and system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had excellent service and excellent help with all of my newly purchased products. Thank you again for everything.
I would recommend this to a friend
Sonos
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service sales rep was awesome and definitely helped me find the right product
I would recommend this to a friendAwesome design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the sample of very good package's design with great presentation and awesome quality
I would recommend this to a friend- Pros mentioned:Sound quality
Great soundbar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This rhung sounds amazing however they dont have enoogh bass even thr subwoofers they sell are weak so i ended uo refurning it
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Item was broken on delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received an "excellent condition" open box and unfortunately it had a rattling sound whenever bass notes were played. I kept it for 10 minutes after set up and returned it for the Arc. In hindsight I wish I held off until more new Beams were in stock as the arc is better but for my split level living room it makes little difference as I could have purchased a mini sub to go with the Beam. The rest of the frequencies were as impressive as advertised and reviewed which is why I still gave 2 stars for the quick return at the store.
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
Do it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Easy install and sounds great. Have it in bedroom
I would recommend this to a friend