Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Sonos stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Sound Bar stopped working after 3 weeks. Had no choice but to return it.
No, I would not recommend this to a friendSonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Beam amazing sounding speaker especially for as small as it is my only upset is sometimes it fades out for a second then comes back almost like a glitch
I would recommend this to a friendDon't buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved it. Had a lot of issues with the app and then it eventually stopped working all together. Contacted Sonos and they agreed to exchange for a new one. I assumed that meant they would send me a new one and I would send the old one back in the box they sent. After waiting 20 days for a new product, I called and was told that I need to send the old one back first and when it arrives to their factory, they would send a new one. No other company on the planet does business this way. Probably won't ever buy anything from Best Buy again at this point. Much easier to purchase online through a retailer that cares.
No, I would not recommend this to a friendSounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but is a little complicated to linked to the others equipment.
No, I would not recommend this to a friendVoice command
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice command some time respond , needs a remote control
I would recommend this to a friendGeek required
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos great product if you have a relative that is a geek and get it to pair to the TV
No, I would not recommend this to a friendGreat soundbar but……
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in, no remote with tge sound bar, you have to download the app and follow the instructions, one you have everything setup with the app and you do the sound test, in the tv settings you have to change the audio format to pass through instead of auto, also if you have a apple tv change the audio format to 5.1, I did all this and the audio was great until a few days passed and i noticed that at first we could listen to the audio perfectly around 16 to 20 now the volume we have to put it aroung 34 to 40, the audio slowly went down in a weird way, I did a factory reset and i also left the audio format on the apple tv to auto or dolby atmos, the audio was great again and then the next day it happend again, the audio went down again, i changed the hdmi cable and it still doing the same thing, so i decided to return the item.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you encountered a frustrating issue with your Sonos Beam Gen 2. Here's a summary of the situation and some steps to troubleshoot or resolve similar issues:
Issue Summary
Initial Setup: Required using the Sonos app and adjusting TV and Apple TV audio settings.
Audio Issue: The sound quality degraded over time, requiring higher volume settings and eventually prompting a return.
Troubleshooting Steps
Verify Audio Settings:
TV Settings: Ensure your TV’s audio settings are configured correctly, typically set to "Pass-Through" or "Bitstream" for the best sound quality.
Apple TV Settings: Set the audio format to “5.1” or “Dolby Digital” rather than “Auto” to ensure compatibility with the Beam.
Check HDMI Connections:
HDMI ARC: Ensure the Beam is connected to the HDMI ARC port on your TV. Use a high-speed HDMI cable.
Cable Quality: Test with a different HDMI cable if you suspect the original might be faulty.
Adjust Volume Settings:
Sonos App: Check if there are any settings within the Sonos app related to volume or audio settings.
TV Volume: Make sure the TV's internal speakers are turned off to avoid conflicts.
Software Updates:
Sonos App: Ensure the Sonos app and the Beam’s firmware are updated to the latest version.
Apple TV: Check for updates on the Apple TV and install any available.
Factory Reset:
Reconfigure: After a factory reset, reconfigure the Beam and test the audio settings again. Ensure all connections and settings are re-applied correctly.
Consult Sonos Support:
Customer Service: If the issue persists, reach out to Sonos customer support at support.sonos.com for further assistance. They can provide additional troubleshooting steps or help with potential hardware issues.
Conclusion
Your experience with Sonos Beam Gen 2 highlights potential issues that can arise with setup and performance, and the steps above should help in addressing or mitigating similar problems.
Good sound and high quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Relatively easy to set up and the sound quality is great. The quality of the speaker is also nicer than some of the sound bars I have used in the past.
I would recommend this to a friendRetired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get any help on downloading music. The operating information we received related to connecting Sonos to tv sound.
No, I would not recommend this to a friendSonos Beam Gen 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar is luxury. The bass is strong and the sounds resonates in your ear. I really enjoy listening to it everyday.. now its time to add to it
I would recommend this to a friendIt just didn't impress me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all of the other reviews I really wanted to fall in love with this soundbar, but that just didn't happen. The setup for the Beam 2 was simple enough. The min-sub was a different story. After going thru all of the steps several times it just would not connect to the Beam 2. The Beam 2 by itself sounded like a $100 soundbar. I was not impressed at all. After about 15 minutes of listening to the Beam 2 I unhooked it, put it back in the box and returned it. I just could not justify cost of the unit considering the way it sounded.
No, I would not recommend this to a friendbatman
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had hard time with set up,had to call sonos still having trouble with sound working on adjustment
I would recommend this to a friendSonos Beam Gen 2
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to see this work like advertised and some of the other reviewers claimed. Doesn’t matter what is I use on phone I always have to reset the whole entire thing. Junk not worth it unfortunately I’m passed my return or exchange date.. so I guess I own it now.. thanks Best Buy for this soundbar lol.
No, I would not recommend this to a friendSmall Bar Hits Hard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound bar for a small space. Crystal clear sounds that pairs perfectly with the Mini Sub
I would recommend this to a friend"APP" management sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is nice. However, the bar should be longer (wider) to allow more separation of channels. The "app" to manage the soundbar is ridiculous. It should have a remote like almost all the other soundbars in this price range.
No, I would not recommend this to a friendSonos speaker system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably need a sub woofer to go along with it for best performance!
I would recommend this to a friendReired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really well after I learn to set up your geek professional was very helpful
I would recommend this to a friendCreate a more pleasurable experience.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the speakers. I understand what they say on the TV now . I do not have to raise the levels. The music also is very good on the sonos
I would recommend this to a friendDoesn't work well with Samsung.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for just about a year, It constantly reverts back to TV sprakers, The only way to get the speaker back is to power cycle them.
No, I would not recommend this to a friendSonos beam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but it sounded a lot louder in the store
No, I would not recommend this to a friend