Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Small Bar Hits Hard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound bar for a small space. Crystal clear sounds that pairs perfectly with the Mini Sub
I would recommend this to a friend - Pros mentioned:Sound quality
"APP" management sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is nice. However, the bar should be longer (wider) to allow more separation of channels. The "app" to manage the soundbar is ridiculous. It should have a remote like almost all the other soundbars in this price range.
No, I would not recommend this to a friend Great soundbar but……
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in, no remote with tge sound bar, you have to download the app and follow the instructions, one you have everything setup with the app and you do the sound test, in the tv settings you have to change the audio format to pass through instead of auto, also if you have a apple tv change the audio format to 5.1, I did all this and the audio was great until a few days passed and i noticed that at first we could listen to the audio perfectly around 16 to 20 now the volume we have to put it aroung 34 to 40, the audio slowly went down in a weird way, I did a factory reset and i also left the audio format on the apple tv to auto or dolby atmos, the audio was great again and then the next day it happend again, the audio went down again, i changed the hdmi cable and it still doing the same thing, so i decided to return the item.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you encountered a frustrating issue with your Sonos Beam Gen 2. Here's a summary of the situation and some steps to troubleshoot or resolve similar issues:
Issue Summary
Initial Setup: Required using the Sonos app and adjusting TV and Apple TV audio settings.
Audio Issue: The sound quality degraded over time, requiring higher volume settings and eventually prompting a return.
Troubleshooting Steps
Verify Audio Settings:
TV Settings: Ensure your TV’s audio settings are configured correctly, typically set to "Pass-Through" or "Bitstream" for the best sound quality.
Apple TV Settings: Set the audio format to “5.1” or “Dolby Digital” rather than “Auto” to ensure compatibility with the Beam.
Check HDMI Connections:
HDMI ARC: Ensure the Beam is connected to the HDMI ARC port on your TV. Use a high-speed HDMI cable.
Cable Quality: Test with a different HDMI cable if you suspect the original might be faulty.
Adjust Volume Settings:
Sonos App: Check if there are any settings within the Sonos app related to volume or audio settings.
TV Volume: Make sure the TV's internal speakers are turned off to avoid conflicts.
Software Updates:
Sonos App: Ensure the Sonos app and the Beam’s firmware are updated to the latest version.
Apple TV: Check for updates on the Apple TV and install any available.
Factory Reset:
Reconfigure: After a factory reset, reconfigure the Beam and test the audio settings again. Ensure all connections and settings are re-applied correctly.
Consult Sonos Support:
Customer Service: If the issue persists, reach out to Sonos customer support at support.sonos.com for further assistance. They can provide additional troubleshooting steps or help with potential hardware issues.
Conclusion
Your experience with Sonos Beam Gen 2 highlights potential issues that can arise with setup and performance, and the steps above should help in addressing or mitigating similar problems.
Reired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really well after I learn to set up your geek professional was very helpful
I would recommend this to a friend- Pros mentioned:Sound quality
Sonos beam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good but it sounded a lot louder in the store
No, I would not recommend this to a friend Don't buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved it. Had a lot of issues with the app and then it eventually stopped working all together. Contacted Sonos and they agreed to exchange for a new one. I assumed that meant they would send me a new one and I would send the old one back in the box they sent. After waiting 20 days for a new product, I called and was told that I need to send the old one back first and when it arrives to their factory, they would send a new one. No other company on the planet does business this way. Probably won't ever buy anything from Best Buy again at this point. Much easier to purchase online through a retailer that cares.
No, I would not recommend this to a friendSonos speaker system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably need a sub woofer to go along with it for best performance!
I would recommend this to a friend- Pros mentioned:Sound quality
Create a more pleasurable experience.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the speakers. I understand what they say on the TV now . I do not have to raise the levels. The music also is very good on the sonos
I would recommend this to a friend Retired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get any help on downloading music. The operating information we received related to connecting Sonos to tv sound.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Fantastic!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds fantastic for such a small unit! Didn’t want to spend the extra money for the Arc, and I’m very pleased with this Soundbar!
I would recommend this to a friend Stuck in boot
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until it doesn’t. After just couple months my is stuck in some boot loop, and cannot even do a factory reset to resolve it.
No, I would not recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come with a manual giving instruction on how to use Sonos.
I would recommend this to a friend- Pros mentioned:Sound quality
Sonos beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos beam works and sounds great once I collected the missing connections that weren’t shipped to me in the open box deal. Had to make a special trip back to the store a week later to get the power connection.
I would recommend this to a friend Sonos Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how to make adjustments so I gave 4 stars.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Doesn't work well with Samsung.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for just about a year, It constantly reverts back to TV sprakers, The only way to get the speaker back is to power cycle them.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Small size, Big sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the sound that is generated by this sound bar. It is full and rich. Conversational speech is clear and easily understood.
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect Soundbar In Every Way
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect soundbar for my room. Love the sound quality and the fact that it com s in white for the design of my room is awesome.
I would recommend this to a friend - Pros mentioned:Sound quality
The best soundbar for the money!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Beam has many features, Dolby Atmos, etc and sounds full and detailed, yet doesn’t cost Arc money. Overall, a great value!
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos is the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my son. Loving this sound bar! Well worth spending a little more money to get this great quality.
I would recommend this to a friend Sono
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Everything I researched it to be. That's all
I would recommend this to a friend