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Customer Ratings & Reviews

Your price for this item is $474.99
The comparable value price is $499.00

Customer reviews

Rating 4.7 out of 5 stars with 3718 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 3,718 reviews
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos has consistently made changes to their ecosystem that are not in the best interest of the user. Their latest app update is a prime example of this. It is an incomplete app that has broken many major features of their products. For example, you can no longer change the WiFi settings of their WiFi speakers. You can no longer adjust the alarms. The old alarms still occur, you just cannot change them anymore. See the forums for the entire list but you get the picture. I regret spending this much money with them. Denon would be a better choice in retrospect.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t use Bluetooth with I phone. I would try looking at the bigger Sonos if this would be like the Bose 900

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Above average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent quality overall above average sound bar. Nicely built

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rattling BEAM after 2 months/connection issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in April and only use for TV not music the bass in the music on the TV is rattling badly. Very annoying rattles! Plus the connections takes me out, sometimes i can control the next time I cant. I have to log in and out everytime. THIS IS EXTREMELY DISAPPOINTING

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      We're sorry to hear about the issues you're experiencing with your Beam Gen 2. The rattling bass and connection problems are certainly not what we want for our customers. Please contact our support team at support.sonos.com so we can assist you in resolving these issues. Your feedback is valuable to us and helps us improve our products and services. Thank you for bringing this to our attention. john.milton

  • Rated 5 out of 5 stars

    I’m A Huge Sonos Fan!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sonos. I have so many Sonos speakers I’ve lost count. This purchase was a Xmas present for my daughter and her new apartment. I’m sure it will be the first of many for her as well. And Best Buy is exactly that — the best!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maryland

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the sound would be more like a theater sound

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos Beam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had already done my homework on this particular soundbar,so I was pretty confident in what I was buying,first soundbar I ever purchased,but I don't think by any means I made a bad choice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only dislike it the system doesnt come with a remote and has to be ran through my phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not connect

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse speaker system ever. I would NEVER buy this product again. The application sucks, the controls on top of the sound bar sucks. It worked well for a couple months and now ive been having connection issues ever since. It would connect and then auto disconnect. Do not waste your money. Its such an expensive sound bar and it foes not even work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Xmas Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Xmas gift so have nothing to base review on. Giving a 3 because I have nothing positive or negative.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for movies but not for music.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is great for movies but not for music. When listening to music, even using the sub, it seems like something is missing. So I returned it and bought the Arc. The Arc is much better for music as well as movies. And the Beam is too expensive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You should be able to change sound features like other sound systems

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy!!!!! 2nd one I bought after the 1st one never worked properly, Also bought the Total Care - save your money. Best Buy does not do what the salesperson tells you they will do. They also will not credit your account or refund your money. Store Credit as if I would shop Best Buy again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound Bar Disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too sophisticated for the average user. Audio and video don't synch up properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overrated and it works when it wants. I got no help from Sonos or Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Oh oh Sono

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were told it would increase the clarity of what we were hearing. It did not do that for us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service…………………………………………………………………

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review on Sonas product.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as expected. NO instruction given.Dissapointed Had to wait weeks for install.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overall disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a disappointment! Not much, if any improvement over the Yamaha add in speaker that I had originally. During broadcast especially commercials there is a disturbing bass thump or drone in the background. It makes the sound intrusive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor connection to wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers would not stay online. Hard to contact support and support didn’t work

    No, I would not recommend this to a friend