Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Set up is hard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting this up was a pain. When we finally did, there were a few apps on the TV that wouldn’t play sounds. The HDMI cable never worked and kept getting errors that a different HDMI was interfeering, which was not true. Had to use the “no HDMI” option. Sound is okay, but the lack of remote sucks! You must use your phone to change the volume. Exchanging for a different one.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're very sorry you had a rough time with the set up process. Sometimes there are some additional settings on the tv that have to be tampered with to make sure it's putting out the proper codec. As far as the remote, we don't include one because you can use the remote your already using with your tv! We walk you through the remote pairing process during set up or you could have gone back to add it anytime under room settings. We just have you press the volume and mute buttons a couple of times and that's it. You're set up using the remote you're already using.
No Bluetooth!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Bluetooth. How do you buy something these days that's not Bluetooth compatible? And to not be told that it's not Bluetooth compatible. Wish I I realized it before the return date has passed.
No, I would not recommend this to a friendNot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get yourself three compact speakers like the Bowers & Wilkins M1 and a good Denon sound processor instead of this soundbar. It is okay but the treble is not accurate; the surround effect is also just okay. Dedicated three compact speakers and a good Denon Atmos receiver will knock your socks off compared to this product. Not recommended
No, I would not recommend this to a friendOnly mid range sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass as expected. Treble was not as clear as I’d like it to be. Kind of disappointed.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing is working properly. The TVs are not synced And do not turn on properly. No Wi-Fi service now
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Feel free to head over to sonos.com/support and we can help you get up and running!
Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i don’t think this is user friendly and I expected better sound quality
No, I would not recommend this to a friendJust ok sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all 5 star reviews, decided to purchase a Sonos Beam Gen2. The sound is not that great, I would say is just ok, definitely not as good as described in the 5 star reviews. Watched NBA game followed by watching an action movie and I'm not impressed at all. When watching the movie, sound is rather flat...Hopefully arc will be a much better experience...this one is going back to the store
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi and thank you for your review. Hopefully you haven't returned it yet, as it sounding flat is more than likely caused by the tv not sending out the correct audio codec to Beam. We can almost guarantee it! That's as simple as going into the audio settings and changing it to a better audio codec to fix. Feel free to head over to sonos.com/support if you have anymore questions or need any further help. We'd love to answer your questions.
Ok unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great but works with all my other Sonos. It’s satisfying but won’t blow anyone away
I would recommend this to a friendDon’t do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to hook up Samsung tv. Frustrating.
No, I would not recommend this to a friendI returned it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the sound quality. It was difficult for me to set up without assistance. I returned the speaker.
No, I would not recommend this to a friendVery Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy and certainly do not pay for them to install. Buy somewhere else.
No, I would not recommend this to a friendNot Happy with Sonos or Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surround sound would not work. Found out after Best Buy drilled holes in my walls. Had to turn on the tv then hook up the Sonia beam every time we turned in the TV. Miserable experience all the way around. Like the Sonos Move. Returned everything else.
No, I would not recommend this to a friendDont waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know whats so special about this. Too expensive and nothing impressive. I had better soundbars for less with better sound quality. Im ready to return it
No, I would not recommend this to a friendBetter sound makes an awesome show
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product i used everyday i love it and I'll buy it again thank you
I would recommend this to a friendSonos Beam downer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has not performed to the level I have come to expect from this product based on the insight oif the salesman and the device's supposed features. The sound is the majorfeature that I sought to be impressed with and I'm not impressed. Plus it looks tacky.
No, I would not recommend this to a friendNo Sound when Connecting to New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting the sound to the tv is not very simple. If you read some other reviews this can be common and a pain to deal with during set up. Not worth the work for me.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To expensive for what you get. The sound was not much better than my older Sony soundbar.
No, I would not recommend this to a friendUnreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. The wireless transmission quits frequently and won’t restart even with Geek squad and Sonos technical support. Then 3 days later it will restart. Surround system speakers are not very loud compared to bar.
No, I would not recommend this to a friendSONOS Beam Gen 2 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product, which despite my best efforts will not play any audio at all on my Samsung smart TV. It did hook up with my Alexa system, and will play music-but this product was purchased to enhance TV audio, specifically Dolby Atmos-and that has been nothing but an utter failure.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. There have been issues with our soundbars and Samsung products in the past due to the way Samsung passes audio via the eARC port. We would recommend reaching out to us at sonos.com/support or Samsung as it may be an issue on the tv's end. Our vote is to contact us first to see if we can help, and then if we can't we would point you to Samsung. We're very sorry for the inconvenience.
Not compatible with my TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with my TV...the picture was scrambled.
I would recommend this to a friend