Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Xmas Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Xmas gift so have nothing to base review on. Giving a 3 because I have nothing positive or negative.
I would recommend this to a friend- Cons mentioned:Price
Good for movies but not for music.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is great for movies but not for music. When listening to music, even using the sub, it seems like something is missing. So I returned it and bought the Arc. The Arc is much better for music as well as movies. And the Beam is too expensive.
No, I would not recommend this to a friend Didn’t last 3 years!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s way too expensive to not even get 3 years of usage & doesn’t even come with a remote control! I bought the stand for it too so don’t buy this product
No, I would not recommend this to a friendDoes not connect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse speaker system ever. I would NEVER buy this product again. The application sucks, the controls on top of the sound bar sucks. It worked well for a couple months and now ive been having connection issues ever since. It would connect and then auto disconnect. Do not waste your money. Its such an expensive sound bar and it foes not even work
No, I would not recommend this to a friendSound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should be able to change sound features like other sound systems
No, I would not recommend this to a friendSound Bar Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too sophisticated for the average user. Audio and video don't synch up properly.
No, I would not recommend this to a friendOh oh Sono
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we were told it would increase the clarity of what we were hearing. It did not do that for us.
No, I would not recommend this to a friendDon't Buy!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy!!!!! 2nd one I bought after the 1st one never worked properly, Also bought the Total Care - save your money. Best Buy does not do what the salesperson tells you they will do. They also will not credit your account or refund your money. Store Credit as if I would shop Best Buy again.
No, I would not recommend this to a friendReview on Sonas product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. NO instruction given.Dissapointed Had to wait weeks for install.
No, I would not recommend this to a friendOverall disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a disappointment! Not much, if any improvement over the Yamaha add in speaker that I had originally. During broadcast especially commercials there is a disturbing bass thump or drone in the background. It makes the sound intrusive.
No, I would not recommend this to a friendSood beam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voices are not clear. Still working on adjustments other than volume. Very pricey.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Poor connection to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers would not stay online. Hard to contact support and support didn’t work
No, I would not recommend this to a friend Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok not as good as the arc I should have purchased a Sonos arc Not impressed
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave Zero stars I would. Product doesnt work without a power cord, and nobody at all of the dozen people I've talked to at Best Buy customer service can send me one.
No, I would not recommend this to a friend Can't mute!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but needs a dedicated mute remote, or even a mute button on the iphone app
No, I would not recommend this to a friendSonos Beam full volume machine gun sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Beam had a defect that made it suddenly go full volume machine gun sound! It freaked us out. So loud it was unbearable. The awful sound happened on day one while watching a movie. We turned off power and resumed watching the movie only to have the horrible sounds happen again. We boxed up the Sonos and returned it to the store. We did not get another Sonos. We read that the issue is a known issue to Sonos so we didn’t want to try another one.
No, I would not recommend this to a friendReturned the item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with our Samsung tv. Returned item because Samsung tv is an old design that they keep selling and is not compatible with Sound bars.
No, I would not recommend this to a friendNot as good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as the 1st gen, so I didn’t keep it. Seems they went backwards.
No, I would not recommend this to a friendAvoid until known issues resolved
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the Beam 2 was great. After a few weeks of use, we started to experience problems. Randomly the speaker will emit a loud, repeating sound like a jackhammer or machine gun at loud volume and the only way to stop it is by unplugging it. It's happened 5-6 times now, woken up our baby multiple time and scared the life out of our dog. Have been trying to get in touch with Sonos customer service as we're outside the BB return window but within Sonos warranty. This appears to be a known issue across multiple Beam 2 owners that Sonos does not have a solution for. Avoid buying until this is resolved.
No, I would not recommend this to a friend- Cons mentioned:Remote
Sonos Sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is terrible. Doesn't maintain sound during commercial breaks and doesn't come with a remote. Cheap way for a company to save money while charging a lot for the soundbar. Returning for something better.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for writing a review! The reason we don't include a remote is because you can use the remote you're already using. (who wants an extra remote to lose right?) - Beam can learn any IR remote. If you go to the room settings, select the Beam, and scroll down to "remote control set up" in our app. Volume up, down, and mute three times and you've just taught Beam a new remote! As far as audio is concerned we would recommend making sure that your tv is sending the correct audio codec to Beam. If not you can change this under the tv's audio settings. We hope you'll give this a try before returning it. :)
