Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Sonos Beam Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our Sonos Beam Sound Bar thanks to the recommendation of the Geek Squad technician Forest
I would recommend this to a friendNo surprise here!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like every other piece of Sonos equipment I have purchased.....Perfect!
I would recommend this to a friendGreat Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived ahead of schedule and has performed as advertised.
I would recommend this to a friendHighly rated, but does not work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar uses your cell phone instead of a remote. But it would not connect to my android phone. The soundbar gives a series of tones that are supposed to communicate a pin code to the phone. If that doesn't work, there should be a printed pin code on the back of the soundbar. Mine did not connect. I could not find the pin as it was printed in invisible ink with no hint as to where on the back I could find the code. The Geek Squad knew where to look and used his cell phone camera to read the dimly visible code. But the soundbar still would not connect. Sonos tried to sell a fancy overkill process and failed 100%
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties you encountered with the Sonos Beam Gen 2 and the frustrating setup process. We understand how inconvenient this must have been, especially with the inability to connect your Android phone and locate the necessary PIN code.
It sounds like the connection issue has been particularly challenging, and while the PIN code should be easily accessible, the difficulty finding it and the trouble with pairing are understandably frustrating. Here are a few troubleshooting steps that might help improve the setup experience:
Locating the PIN Code: While it can be tricky to see, the PIN is usually printed on a label at the bottom of the soundbar or in the device’s settings in the app. You can also try scanning the code with a flashlight or using your phone’s camera to make it more visible, as the Geek Squad did.
Reset the Beam: If the initial pairing process fails, try performing a factory reset on the Beam Gen 2. Unplug it from power, then hold the join button while plugging it back in. Continue holding until the light flashes amber, then follow the setup process again.
Alternative Setup via Ethernet: If the wireless setup continues to fail, try connecting the Beam Gen 2 to your router using an Ethernet cable during the setup process. Once it’s connected, you can switch it to wireless afterward.
Try Different Devices: If your Android phone is still not connecting, try completing the setup with a different phone or a tablet. Sometimes, using another device can help with the initial connection.
We sincerely apologize for the inconvenience and frustration this situation has caused. We want to ensure you’re able to enjoy the full benefits of your Beam Gen 2 without these barriers. If the issue persists, our support team is here to help with further troubleshooting at support.sonos.com. Thank you for your patience, and we hope to resolve this for you soon.
Easy set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound ! Easy to set up . More expensive than most but worth it.
I would recommend this to a friendSonos Beam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Beam makes the tv watching experience incredible.
I would recommend this to a friendSonos Beam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Beam is great and the mobile Geek Squad guys were very knowledgeable and explained everything.
I would recommend this to a friendBunk house TV & sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.both the products and service have been fabulous. Joel & Carlos, & David of the Geek Squad have worked above and beyond to make our tv & stereo system Great!.
I would recommend this to a friendexcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great quality sound and greay easy instulation
I would recommend this to a friendReally good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Now I hope I win that sweepstakes...
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Good looking piece of equipment, too.
I would recommend this to a friendA MUST HAVE FOR MOVIE WATCHING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY WORTH IT WITH A NEW TV! MADE THE ENTIRE EXPERIENCE BETTER.
I would recommend this to a friendSound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item with our new LG television. Works well.
I would recommend this to a friendGood job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience very nice item nice people thank you
I would recommend this to a friendBest Christmas Gift Ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present and my husband was very thrilled. As he really love the sound coming through. He had a few mishap setting it up, but he figured it out and it has been working great!
I would recommend this to a friendDO NOT buy sonos products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers sound good when the system works. S1 to S2 app: Most updates broke my multisspeaker system. Eventually, the only way to prevent this was to run an ethernet cable from wifi router in one room, up into the attic, back down into my bedroom. So much for a wireless system. Now the S2 app no longer supports my ios version. Nothing in S2 was updated or changed. Unless you’re ok buying a new smartphone just so you can keep using your overpriced speaker system, don’t buy into the Sonos hype.
No, I would not recommend this to a friendHouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good wish I had Manuel control. I am forced to write more?
I would recommend this to a friendSonos beam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but there is an issue with the sound on the 4k Apple TV. Need to switch sound settings on the Apple TV to 5.1 stereo instead on leaving it on Dolby atmos for some of the tv shows or movies.
I would recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! My company, which supports IT, computer systems, etc. was hired to install this for a home user client of mine. Was an absolute night mare! after over 90 minutes if setup time and updates, the system would work if it wanted to. Very unreliable, painful setup. Not a dependable unit. After calling Sonos tech support, we reset units and reinstalled and then was a new problem. We boxed it up to return to bestbuy as this is the worst system my company and I have ever touched!
No, I would not recommend this to a friendBetter options out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great…when it works. Sonos connectivity issues are rampant and their new app is beyond awful. I spend 20 minutes trying to get my system to work every time I want to play music. Beyond frustrating. I would not recommend Sonos to anyone.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your feedback about the Sonos Beam (Gen 2). We sincerely apologize for the frustration you've experienced with connectivity issues and the challenges posed by the app. We understand how inconvenient it is to spend so much time trying to get your system to work, especially when you just want to enjoy your music.
Your experience is valuable, and we want to ensure we address your concerns. Here are a few troubleshooting steps you can try to improve connectivity:
Wi-Fi Network: Ensure that your Beam is connected to a stable Wi-Fi network. If possible, place your router closer to the speaker or use a Wi-Fi extender to improve signal strength.
Firmware Updates: Check for any firmware updates for your Sonos products through the app. Keeping your system up to date can resolve connectivity issues.
Reboot Your Devices: Restart your Sonos system, router, and any connected devices. Sometimes, a simple reboot can resolve connectivity problems.
App Reinstallation: If the app continues to be problematic, consider uninstalling and reinstalling it to refresh its performance.
If these steps do not alleviate the issues, we recommend reaching out to our support team for further assistance. Your feedback is important to us, and we’re committed to improving your experience with our products.
Thank you for your patience and understanding, and we hope we can resolve these issues for you soon. If you have any other questions or concerns, please feel free to reach out at support.sonos.com.