Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 10413369
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
none
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound at home... isn't the same... as what was in the store... (100%) different ... price a little high.. install difficult for the average person..
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to write this review. We would recommend checking the tv audio codec output in the sound settings of your tv to ensure we're getting the proper audio codec and sound is being sent properly to the Beam. Please feel free to head over to sonos.com/support and reach out to us whichever way you prefer if issues persist.
Don’t love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Alexa does not work and every so often the sounds just turns into a rapid beeping and you have to rest it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We're sorry that you had that experience. Please reach out to our customer support and we would love help with your Beam.
No GO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.actually, use the speaker because the app didn't work so I returned it.
No, I would not recommend this to a friendDoes not work well with Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 mo out, the speaker keeps cutting out. Had to unplug/plug everything back on. Continues more frequently now. Manuf offers no solution or replacement. BB won't help.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello, While most TVs are compatible with Sonos home theater speakers, some may need additional configuration or may not work with Sonos. Here are some basic requirements when using Sonos speakers with your TV.
If you do not see some of the ports of menu options mentioned below, consult your TV or external source device’s manual or manufacturer support for help.
TV requirements
The Beam requires a TV with an HDMI ARC port in order to utilize CEC, Amazon Alexa, or Google Assistant to control your TV. If your TV does not have an HDMI ARC port, you can Beam to a digital optical audio output using the optical audio adapter (only included with Arc and Beam). You will not be able to control your TV using CEC or voice when using the optical connection. If you encounter issues related to HDMI ARC during setup, see our article about troubleshooting HDMI ARC errors at support.sonos.com.
I hope this helps.
Disappointed Buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One year and 2 week old Beam Gen 2 purchased from Best Buy. Watching TV with wife and suddenly a very loud Zap came from Beam startling us. Afterwards sound from Beam was distinctly changed. Bass response was lost and voice quality became more hollow and high pitched sounding. Trying to get help from Sonos support but it’s been hard.
No, I would not recommend this to a friend