Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Soundbar. Was everything I expected, not disappointed.
I would recommend this to a friend- Pros mentioned:Sound quality
Sonos Bean Gen2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar provides good sound quality for vocal audio and adequate audio for music.
I would recommend this to a friend Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I haven't wasted my money on this product. Customer service was very professional and i really enjoyed it. I'm happy to do business with best buy at all times
I would recommend this to a friendCustomer Service Focus
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service focus, provided specific and very useful information. Agent very attentive, charismatic, and friendly. Made me feel valued.
I would recommend this to a friendGreat Customer service- got discount pricing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service and a great product. Shipped next day.
I would recommend this to a friendCant go wrong
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have multiple sonos and sonance products throughtout my house, even in my office at work. This was an aamazing addition for my bedroom.
I would recommend this to a friendGreat Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and great for my small apartment. It was a bit difficult to setup at first, especially having one of my devices connected wired. I had to by a switch box so that my network could connect to it. I took away one star for this reason.
I would recommend this to a friendSonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally it seems the sound is slightly out of sync with the TV visual.
I would recommend this to a friend- Pros mentioned:Sound quality
Sonos Beam Gen 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sonos Beam Gen 2 blew me away! I had been looking to replace an older Bose system and when I went down to my local Best Buy to give it a listen on Black Friday I was instantly convinced that I needed it. I bought 2 of them and paired them with 4 One SL's and now I have a great system both upstairs and downstairs. Now all I need is a couple of subs and my systems will be complete. Sonos is every bit as good as Bose and for the money you can't go wrong. Highly recommend
I would recommend this to a friend SONOS is just not reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONOS has a unique product, unmatched in its potential as it purports to simultaneously play the same music on all of the SONOS speakers connected to your wireless network. The trouble is, 50% of the time you go to play music, the SONOS controller app on the iPhone loses connection and can't control what is being played (can't control the volume either) or, 50-75% of the speakers you have connected do not show up as available. I have blazing fast wireless internet download speeds - is it that SONOS just can't keep up with wireless technology? I have a brand new WiFi 7 system, highly rated, works great. SONOS? I have 3 SONOS One speakers, 2 ROAM speakers, 2 MOVEs, an old Soundbar, a RAY and a BEAM. And I bought a Sonance outdoor system with an AMP for my pool. Again, consistently over 50% of the time the system does not work, and my wife makes fun of me for having spent as much money and as much time trying to play music on it. Oh, I mistakenly purchased a Victrola SONOS turntable as well. THOUSANDS of dollars for all of the potential but NONE of the execution/enjoyment. I have called SONOS tech support before, and although helpful a few years ago, tonight they accepted my online chat but then disconnected me. Tried to call the 800# and was told hold time was 40min. That is 40min way too long to spend on a technology that has never really worked very well. You should purchase an old multi-room receiver and run speaker wire to the rest of your house - that is reliable. SONOS is not.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing such detailed feedback on your Sonos setup. We’re genuinely sorry to hear about the ongoing connectivity issues and frustrations you've faced—especially after investing in multiple Sonos products and aiming for a seamless multi-room experience.
From what you've described, it seems that connectivity stability is a major concern. Although you've confirmed strong WiFi with an upgraded network, Sonos systems can sometimes encounter issues with advanced WiFi setups. For optimal results, here are a few suggestions that might help:
Check Network Channels: Try switching your WiFi to a different channel, as network congestion can sometimes interfere with device connections.
Reduce WiFi Interference: Other wireless devices can impact the signal. Positioning Sonos devices away from other electronics, microwaves, or thick walls may help stabilize the connection.
Controller App Update: Ensure that both the Sonos app and the speakers are fully updated, as each update includes enhancements that improve device recognition and connection stability.
We’re also concerned that your experience with customer support didn’t meet expectations, and we’ll make sure this feedback is relayed. Should you need further assistance, please feel free to reach out at support.sonos.com. We’d like to help make your Sonos experience truly enjoyable and reliable, as it should be. Thank you for your patience and for being part of the Sonos community.
- Pros mentioned:Sound quality
Best sound well not like the arc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but not for the real cinema experience Will be returning this one and getting arc
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Great Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar is great. Excellent, full sound in a small package. Surprisingly good bass for not having a subwoofer.
I would recommend this to a friend Hehee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice speaker system really loud and kool and stuff
I would recommend this to a friendA must to have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a wonderful addition to the TV...now no matter where you are in the room you can angle it for perfect viewing...How did i ever live without it? No more straining to see
I would recommend this to a friendGreat speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome speaker, voice enhancement is great, only problem was at Best Buy, the electronic guru told me there was no such thing as voice enhancement, good thing I did my on line research..
I would recommend this to a friend- Pros mentioned:Sound quality
SONOS Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, spectacular sound and fits right into the Adonis family
I would recommend this to a friend - Cons mentioned:Connectivity
Good while it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it is awesome but it drops connection to the TV every so often. I'll have to manually reconnect it again.
No, I would not recommend this to a friend Good upgrade
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an upgrade from a sonos soundbase to the beam 2 for the smaller profile. We feel it surprisingly has a bigger soundstage. Our current tv won’t allow Dolby Atmos.
I would recommend this to a friend- Pros mentioned:Sound quality
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great and so is the sound through the sound bar.
I would recommend this to a friend SOnos Beam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great sound bar. It has a big advantage, which is you can connect it to the TV with an HDMI cable and use the TV remote to control it.
I would recommend this to a friend