Customer Ratings & Reviews

I’m so happy with my sonos system it’s the best of best

Great product! I did not buy an additional speakers at this time but my very Techy son told me this one was good for future expansions! Had a bit of trouble with the setup but that is because I did not know my TV very well and did not use the right output. Once I figured that out NO trouble and we love it!

Good updates through text. Rapid support from staff. Item was ready when I arrived

This soundbar is perfect for a small-to-medium size room

the Beam has taken my listening experience to an unprecedented level.

Got this one for my brother. 2nd gen, so great value right now, until arc gen 2.

Excellent part that adds cosmetic value. The unification of all the plus really helps.

Sonos is an excellent product. Any speaker you buy.

Geek squad recommended this when they came to load my new tv. They convinced me to buy this because it’s wireless and swore up and down that I would get the same sound as my receiver and floor standing speakers. They lied. The sound is good but no where near what I gave up so I returned the speaker and sub. Sound should be better because this is not an inexpensive speaker and sub.

If your looking for a loud theater like sound bar this is not the one for you. Even at max volume its not loud at all! My sumsung sound bar thats 7 years old id louder at 50. Now for the sound quality its ehhh for the price you can find so much better of a aounds bar. Im retuing mine and more then likey just keeping my odl sound bar.

Sonos makes great products. A little pricey but absolutely worth it

The product was great and worth it Recommended to the buyers

Sees to function well. Not really certain that a Sonos sound device is needed. I wonder why, if true, that the sound in newer TVs is not adequate. Curious.

Excellent speaker……………………………………………..………………………………..

Huge fan of Sonos products. Started with a pair of play 1’s and now they are all over the house.

Ameen was a terrific sales associate! He found a great product that was on sale and not in store, and got it delivered by Christmas Eve.

Recommended by the Geek Squad. So happy with the purchase!

Worked great for a month til we had to unplug it, now we cant get it to work again

We intended to buy a simple bluetooth capable soundbar to use in a limited need workout room and we unfortunately let the Best Buy salesperson talk us into the Sonos Beam for its various features and "improved" online capabilities. Unfortunately, the features are virtually unusable as this device is seemingly dependent on very high capacity wifi to work with apps on the TV - despite being connected to HDMI arc. While the TV signal works fine and picture quality/playability is fine over 5g, the Sonos wifi dependency makes little sense. However, searching for troubleshooting issues, the other online complaints appear to point to this reality. Since its in our basement with limited wifi (despite the picture signal being fine and various devices in play to extend/boost our signal) there are numerous playability issues and the hardware itself needs to be frequently reset and reconnected to the HDMI ARC connector. Sound quality seems fine when it does work, but the frequent need to monitor, connect, reconnect and still not be able to use it with certain apps (Prime and Netflix in particular). It's a disappointing waste of money and space.

Great customer service and support. TV is incredible