Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Good while it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works it is awesome but it drops connection to the TV every so often. I'll have to manually reconnect it again.
No, I would not recommend this to a friend A must to add with your TV purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect add on for out situation and itt can be upgraded for changes later. when you get a nice TV it is a must to add this!
I would recommend this to a friend- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service and great sound from the sound bar.
I would recommend this to a friend - Pros mentioned:Sound quality
Best sound well not like the arc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but not for the real cinema experience Will be returning this one and getting arc
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos sound bat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voices are clear with this sound bar. Sound is level.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound bar. I am very happy with my purchase.
I would recommend this to a friend 64 “ Samsung Tv and Adonis sound bat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv and sounds system are great products The installation team was on time very knowledgeable and did a great job I’m very happy with their installation
I would recommend this to a friend- Cons mentioned:Connectivity
Can’t use due to update!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Don’t buy. Wanting to watch a movie? You can’t! The speaker WON’T WORK because it needs to update. FOR NO REASON!!!! It worked before the update. Now it doesn’t. Can’t detect wifi. Can’t detect HDMI. Sonos should be banned from store shelves. Furious customer.
No, I would not recommend this to a friend SONOS is just not reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SONOS has a unique product, unmatched in its potential as it purports to simultaneously play the same music on all of the SONOS speakers connected to your wireless network. The trouble is, 50% of the time you go to play music, the SONOS controller app on the iPhone loses connection and can't control what is being played (can't control the volume either) or, 50-75% of the speakers you have connected do not show up as available. I have blazing fast wireless internet download speeds - is it that SONOS just can't keep up with wireless technology? I have a brand new WiFi 7 system, highly rated, works great. SONOS? I have 3 SONOS One speakers, 2 ROAM speakers, 2 MOVEs, an old Soundbar, a RAY and a BEAM. And I bought a Sonance outdoor system with an AMP for my pool. Again, consistently over 50% of the time the system does not work, and my wife makes fun of me for having spent as much money and as much time trying to play music on it. Oh, I mistakenly purchased a Victrola SONOS turntable as well. THOUSANDS of dollars for all of the potential but NONE of the execution/enjoyment. I have called SONOS tech support before, and although helpful a few years ago, tonight they accepted my online chat but then disconnected me. Tried to call the 800# and was told hold time was 40min. That is 40min way too long to spend on a technology that has never really worked very well. You should purchase an old multi-room receiver and run speaker wire to the rest of your house - that is reliable. SONOS is not.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing such detailed feedback on your Sonos setup. We’re genuinely sorry to hear about the ongoing connectivity issues and frustrations you've faced—especially after investing in multiple Sonos products and aiming for a seamless multi-room experience.
From what you've described, it seems that connectivity stability is a major concern. Although you've confirmed strong WiFi with an upgraded network, Sonos systems can sometimes encounter issues with advanced WiFi setups. For optimal results, here are a few suggestions that might help:
Check Network Channels: Try switching your WiFi to a different channel, as network congestion can sometimes interfere with device connections.
Reduce WiFi Interference: Other wireless devices can impact the signal. Positioning Sonos devices away from other electronics, microwaves, or thick walls may help stabilize the connection.
Controller App Update: Ensure that both the Sonos app and the speakers are fully updated, as each update includes enhancements that improve device recognition and connection stability.
We’re also concerned that your experience with customer support didn’t meet expectations, and we’ll make sure this feedback is relayed. Should you need further assistance, please feel free to reach out at support.sonos.com. We’d like to help make your Sonos experience truly enjoyable and reliable, as it should be. Thank you for your patience and for being part of the Sonos community.
Great sound bar system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I now have an Arc, a Beam and 2 other Sonos bars. All for different TVs in different locations
I would recommend this to a friendSonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! So much better than other sound bars I’ve purchased in best. Geek squad very friendly, professional and knowledgeable.
I would recommend this to a friendThis is a great addition to our system!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad hooked everything up and calibrated it, and showed us all the features. It's a great addition!
I would recommend this to a friendFirst Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first Sonos product and I’ve really been liking the integration. Can’t wait to get some more. Also BB came through with some quick shipping.
I would recommend this to a friendSonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Occasionally it seems the sound is slightly out of sync with the TV visual.
I would recommend this to a friend- Cons mentioned:Volume
Great speker quality but sound isnt as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker but for the price i did expect it to be much louder i think id go with the ark if your looking for really loud
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Great Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos makes an amazing product. This soundbar was easy to set up and sounds amazing.
I would recommend this to a friend nice job
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the guy at TV's really went the extra mile for me to explain what to do and how to do it
I would recommend this to a friendSounds awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating on which speaker to get and honeslty this brand killed it. Definitely recommended
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound bar at a great price/
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first sound bar and I'm amazed at the clarity it provides. I went with Sonos because I have a couple of other Sonos speakers in my home. The difference in the television sound and the sound bar is unbelievable. Being in my 70's I thought it was my hearing that made it difficult at times to hear the tv clearly, but after getting the sound bar I realize it wasn't my hearing. Love it.
I would recommend this to a friend Sonos Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love it works so good definitely a good choice for our home we love to watch movies!
I would recommend this to a friend