Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
Sonos Beam
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound just didn't match with my room and I decided on a different sound bar
I would recommend this to a friendLove it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything SONOS! Their ecosystem is just like APPLE.
I would recommend this to a friendDon't buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially loved it. Had a lot of issues with the app and then it eventually stopped working all together. Contacted Sonos and they agreed to exchange for a new one. I assumed that meant they would send me a new one and I would send the old one back in the box they sent. After waiting 20 days for a new product, I called and was told that I need to send the old one back first and when it arrives to their factory, they would send a new one. No other company on the planet does business this way. Probably won't ever buy anything from Best Buy again at this point. Much easier to purchase online through a retailer that cares.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awlful. Do not recommend. Sound went garbled after a few months. Hard to control.
No, I would not recommend this to a friendIt’s okey to replace your tv speaker.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not the same with a dedicated rear speaker. Buying a rear and subwoofer separate is to expensive than other competitors.
I would recommend this to a friend- Pros mentioned:Sound quality
Great soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice for our bedroom TV. Even makes watching the morning news from bed more enjoyable. It’s also part of our whole home sound system with the Sonos app.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent speaker for small apartment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had both the Arc and the beam and the beam is a much better fit in a small studio apartment. The arc is not twice as better so beam is best bang for your buck
I would recommend this to a friend Sonos beam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this sounds bar is really good for a master bedroom
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar from Sonos. Excellent for use with home theater setup. Add the Sonos mini sub and the One SL speakers and you have a excellent home theater system.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bougjt this for my parents who have a vaulted ceiling and linited stand space. For the size i was happy and the sound quality is perfect, even for a large space!
I would recommend this to a friend Size Matters
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little unit but wasn't loud enough for my use. Best suited for 50 inch tv's or smaller in medium or small rooms.
I would recommend this to a friend- Cons mentioned:Connectivity
Sonos stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Sound Bar stopped working after 3 weeks. Had no choice but to return it.
No, I would not recommend this to a friend Great soundbar but……
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in, no remote with tge sound bar, you have to download the app and follow the instructions, one you have everything setup with the app and you do the sound test, in the tv settings you have to change the audio format to pass through instead of auto, also if you have a apple tv change the audio format to 5.1, I did all this and the audio was great until a few days passed and i noticed that at first we could listen to the audio perfectly around 16 to 20 now the volume we have to put it aroung 34 to 40, the audio slowly went down in a weird way, I did a factory reset and i also left the audio format on the apple tv to auto or dolby atmos, the audio was great again and then the next day it happend again, the audio went down again, i changed the hdmi cable and it still doing the same thing, so i decided to return the item.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you encountered a frustrating issue with your Sonos Beam Gen 2. Here's a summary of the situation and some steps to troubleshoot or resolve similar issues:
Issue Summary
Initial Setup: Required using the Sonos app and adjusting TV and Apple TV audio settings.
Audio Issue: The sound quality degraded over time, requiring higher volume settings and eventually prompting a return.
Troubleshooting Steps
Verify Audio Settings:
TV Settings: Ensure your TV’s audio settings are configured correctly, typically set to "Pass-Through" or "Bitstream" for the best sound quality.
Apple TV Settings: Set the audio format to “5.1” or “Dolby Digital” rather than “Auto” to ensure compatibility with the Beam.
Check HDMI Connections:
HDMI ARC: Ensure the Beam is connected to the HDMI ARC port on your TV. Use a high-speed HDMI cable.
Cable Quality: Test with a different HDMI cable if you suspect the original might be faulty.
Adjust Volume Settings:
Sonos App: Check if there are any settings within the Sonos app related to volume or audio settings.
TV Volume: Make sure the TV's internal speakers are turned off to avoid conflicts.
Software Updates:
Sonos App: Ensure the Sonos app and the Beam’s firmware are updated to the latest version.
Apple TV: Check for updates on the Apple TV and install any available.
Factory Reset:
Reconfigure: After a factory reset, reconfigure the Beam and test the audio settings again. Ensure all connections and settings are re-applied correctly.
Consult Sonos Support:
Customer Service: If the issue persists, reach out to Sonos customer support at support.sonos.com for further assistance. They can provide additional troubleshooting steps or help with potential hardware issues.
Conclusion
Your experience with Sonos Beam Gen 2 highlights potential issues that can arise with setup and performance, and the steps above should help in addressing or mitigating similar problems.
Retired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get any help on downloading music. The operating information we received related to connecting Sonos to tv sound.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Beam amazing sounding speaker especially for as small as it is my only upset is sometimes it fades out for a second then comes back almost like a glitch
I would recommend this to a friend Voice command
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice command some time respond , needs a remote control
I would recommend this to a friend- Pros mentioned:Sound quality
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but is a little complicated to linked to the others equipment.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good sound and high quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Relatively easy to set up and the sound quality is great. The quality of the speaker is also nicer than some of the sound bars I have used in the past.
I would recommend this to a friend - Pros mentioned:Bass
Sonos Beam Gen 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar is luxury. The bass is strong and the sounds resonates in your ear. I really enjoy listening to it everyday.. now its time to add to it
I would recommend this to a friend Beam sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar sounds better than just tv. But has absolutely no bass. Salesperson said it would sound ok without sub woofer. I need to add sub woofer
I would recommend this to a friend