Customer Ratings & Reviews

Good updates through text. Rapid support from staff. Item was ready when I arrived

Good service and friendly staff. Good choice of products.

As previously stated you can not go wrong with any Sonos products

Excellent part that adds cosmetic value. The unification of all the plus really helps.

Got this one for my brother. 2nd gen, so great value right now, until arc gen 2.

the Beam has taken my listening experience to an unprecedented level.

Ameen was a terrific sales associate! He found a great product that was on sale and not in store, and got it delivered by Christmas Eve.

I’m so happy with my sonos system it’s the best of best

I expected the range to be louder for how much you pay So we ended up get mini sub and 100 surround speakers for better sound quality I feel there are better sound systems out there

This soundbar is perfect for a small-to-medium size room

We intended to buy a simple bluetooth capable soundbar to use in a limited need workout room and we unfortunately let the Best Buy salesperson talk us into the Sonos Beam for its various features and "improved" online capabilities. Unfortunately, the features are virtually unusable as this device is seemingly dependent on very high capacity wifi to work with apps on the TV - despite being connected to HDMI arc. While the TV signal works fine and picture quality/playability is fine over 5g, the Sonos wifi dependency makes little sense. However, searching for troubleshooting issues, the other online complaints appear to point to this reality. Since its in our basement with limited wifi (despite the picture signal being fine and various devices in play to extend/boost our signal) there are numerous playability issues and the hardware itself needs to be frequently reset and reconnected to the HDMI ARC connector. Sound quality seems fine when it does work, but the frequent need to monitor, connect, reconnect and still not be able to use it with certain apps (Prime and Netflix in particular). It's a disappointing waste of money and space.

Sonos is a great product, BUT the response time from Their customer service was totally unacceptable. I spent hrs and nothing corrected our problem.. They finally booked us a level 3,phone appointment for 10 days from our call... I spent approximately 1000 dollars for a quality surround system that I have to wait 10 days to maybe get it corrected? Really no excuse for this. I returned the 2 Eco 100 speakers 2x to Best Buy as their CS Rep suggested. Still didn't work right. Then i was told Sonos was in a major update over months.. Sonos can't treat customers like this and continue to sell a product that has major flaws. I cancelled my appointment .I returned it to Best Buy,I purchased a different sound system. I am a total care member and I am not the first to complain about Sonos Update problem.

Went in looking for gift for husband and the staff was so helpful . I know my husband is going to be so happy, Thank you to staff.

Im a Bose guy but when i experience sonos beam and its product i switch to Sonos its a different experience.love it worth the price!

Huge fan of Sonos products. Started with a pair of play 1’s and now they are all over the house.

Sonos makes great products. A little pricey but absolutely worth it

Sees to function well. Not really certain that a Sonos sound device is needed. I wonder why, if true, that the sound in newer TVs is not adequate. Curious.

Sonos is an excellent product. Any speaker you buy.

Geek squad recommended this when they came to load my new tv. They convinced me to buy this because it’s wireless and swore up and down that I would get the same sound as my receiver and floor standing speakers. They lied. The sound is good but no where near what I gave up so I returned the speaker and sub. Sound should be better because this is not an inexpensive speaker and sub.

Had the Beam Gen 2 for roughly 13 months and it has bricked after light use. Maybe 10 hours a week. The issue is it has completely lost connect to my devices and now will no longer allow a factory reset to allow me to add the device through the Sonos app. When it worked, it was fantastic. Paired with Sub Mini it filled my office with robust sound. Now it’s just an over-priced paperweight.