Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Good for dialog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest plus is dialog is clearer. Also like the size - a fraction of our old sound bar . Wish I could connect to it directly via Bluetooth .
I would recommend this to a friend TERRIBLE Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Sonos: Trying to get support for an arguably buggy system is like winning the lottery. Live Chat always responds with "No Live Chat Representatives Available" (when trying to chat during the alloted time). There is no email. The Bot Chat function is less intelligent then a Eufy floor vacuum, and my many attempts at calling their 800 number have always had a minimum of a 45 mintute hold time. I can't recommend the products as they're dependent on the Sonos app, and the app is buggy. (Check out Reddit about this).
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry you’re having trouble with the Beam Gen 2 and the support experience. Here are some steps to potentially resolve the issues:
Troubleshooting the Beam Gen 2
Reconnect the Speaker: Try power cycling the Beam Gen 2 by unplugging it for a few minutes and then plugging it back in. Ensure all connections are secure.
Check App Connection: Make sure the Sonos app is updated to the latest version. Try reinstalling the app if you’re experiencing issues.
Firmware Updates: Check for any available firmware updates in the Sonos app.
Review Sonos’s Official Support Resources: The Sonos support website and FAQs can provide solutions for common problems. You can also reach support via email at support@sonos.com
Escalate the Issue: If you’re facing persistent issues, consider asking to escalate the support ticket to a higher level for more personalized assistance.
I hope this solves for your concern!
Bricked Equipment and Horrid Customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible waste of money. Worked for about 4 months and now a total brick. Call customer service and be put on a 60+ min hold before you can even talk to anyone. They updated software for the app without proper testing and their customers pay the price . Do not by Sonos. I literally have $1000 of sound equipment and none of it now works.
No, I would not recommend this to a friendlow quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is wick I was expecting better quality I have tried all equalizer but still not getting what I was expecting
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sonos soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Nothing else to say. It sounds like your at the movie theatre.
I would recommend this to a friend - Pros mentioned:Sound quality
Great value excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound from such a small unit major improvement over the TV speakers.
I would recommend this to a friend - Pros mentioned:Size
Beam 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for a 20x20 living room joined to a kitchen vis open floor plans.
I would recommend this to a friend - Pros mentioned:Sound quality
Beaming!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality in a compact package! Great for movies and music!
I would recommend this to a friend - Cons mentioned:Connectivity
Sounds amazing but is a headache
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a few hours then left to go to the gym. Come back home and now doesn't work with tv at all no matter what I do. Tried factory resetting but that doesn't want to work either, cost way too much to only work once and for a few hours. Finally get the beam working now the app doesnt work seriously a flawed system
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. There could be a couple reasons there are connect issues with the product. If you have not already, please reach out to our support team who can help troubleshoot your issue. https://support.sonos.com/s/contact
- Pros mentioned:Sound quality
SONOS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and versatility for different sources of sound.
I would recommend this to a friend - Cons mentioned:Connectivity
Sonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to hear this sound bar because I can't hook it up to my new TV, purchased at the same time. It's therefore hard to give it a rating.
No, I would not recommend this to a friend mid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using my Play 5 with my tv for years. I “upgraded” to this soundbar and the quality of sound is not just inferior to my Play 5 speakers, but also my Play 1s.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Nice! Soundbar.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup. And Great sound! Would recommend to others.
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with perfect quality. I love the fact it’s wireless
I would recommend this to a friend - Cons mentioned:Connectivity
Dumbed down
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has really dumbed down the app + the connection between the app and the product with this iteration. For instance, lets say you get a new router, congrats, you now have a dumb speaker unable to be connected to a new network. The settings meant to be able to swap between networks are greyed out, EVEN with a factory reset, no dice. Returning after owning less than a year.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Love sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional and accurate sound with a great quality and elegant
I would recommend this to a friend - Pros mentioned:Sound quality
mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great musical addition. serve smy musical appetite tremendously
I would recommend this to a friend - Pros mentioned:Sound quality
love it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this soundbar in my bedroom . The clarity is fantastic.
I would recommend this to a friend Sounds just like when we didn't have the sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't seem like the sound was stereo and every time we turn on the tv we have to use our internet remote to turn the sound on.
No, I would not recommend this to a friendI would recommend but it depends
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass was not strong enough. It was loud but not the usual Sonos quality.
I would recommend this to a friend