Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had to return the Sonos Beam. Very confusing steps to connect the Beam with the online software. Gave up after five hours. Slick product, but you may need Geek Squad to get it up and running.
No, I would not recommend this to a friendNone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is Gen 2 but can't seem to notice the difference from the Beam.
No, I would not recommend this to a friendSound delay issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice and sound delay is pretty bad, tried all settings but no help.
No, I would not recommend this to a friendMachine Gun!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected via HDMI via ARC to a Samsung TV. The next day the unit emitted a VERY LOUD full volume machine gun type sound. I had to shut the unit off to get it to stop! It scared everyone including my dog. I contacted Sonos and they wanted like gee we have never heard of this? So I googled the issue and it is apparently common yet Sonos' response is duh we don't know? They want you to get a video of it and don't shut it dow so that you can get a diagnostic report? I don't know how you can do this since I truly believe this LOUD noise is harmful to your hearing! Surely they know this yet they act like it is something unknown BUT IT IS NOT. It has now happened 3 times. Ready to return it to Best Buy.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to write a review. You're indeed correct that there were known issues with Samsung tv's specifically. However, we have released software updates to fix those problems as well as Samsung because some of the issues were on their end as well. We assume any broad issues with Samsung Tv's have been addressed. This specific issue is not something we are aware of but hope to collect as much data as possible to 1) see if it is something we can fix on our end. 2) compile it to see if it becomes a larger issue or if it's just a one-off problem. That's why we asked for a diagnostic and data collection. We're very sorry for your experience with the Sonos Arc. We know this was a inconvenience and never set out for that to be the case.
Get the Sonos arc instead.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I contemplated buying this vs. the Sonos arc. Sound isn't bad, but for a few hundred more, I'd stick with the arc.
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has consistently made changes to their ecosystem that are not in the best interest of the user. Their latest app update is a prime example of this. It is an incomplete app that has broken many major features of their products. For example, you can no longer change the WiFi settings of their WiFi speakers. You can no longer adjust the alarms. The old alarms still occur, you just cannot change them anymore. See the forums for the entire list but you get the picture. I regret spending this much money with them. Denon would be a better choice in retrospect.
No, I would not recommend this to a friendRattling BEAM after 2 months/connection issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April and only use for TV not music the bass in the music on the TV is rattling badly. Very annoying rattles! Plus the connections takes me out, sometimes i can control the next time I cant. I have to log in and out everytime. THIS IS EXTREMELY DISAPPOINTING
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're sorry to hear about the issues you're experiencing with your Beam Gen 2. The rattling bass and connection problems are certainly not what we want for our customers. Please contact our support team at support.sonos.com so we can assist you in resolving these issues. Your feedback is valuable to us and helps us improve our products and services. Thank you for bringing this to our attention.
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated and it works when it wants. I got no help from Sonos or Best Buy.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Above average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality overall above average sound bar. Nicely built
I would recommend this to a friend Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use Bluetooth with I phone. I would try looking at the bigger Sonos if this would be like the Bose 900
No, I would not recommend this to a friendI’m A Huge Sonos Fan!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonos. I have so many Sonos speakers I’ve lost count. This purchase was a Xmas present for my daughter and her new apartment. I’m sure it will be the first of many for her as well. And Best Buy is exactly that — the best!
I would recommend this to a friendMaryland
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the sound would be more like a theater sound
No, I would not recommend this to a friendTerrible customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service…………………………………………………………………
No, I would not recommend this to a friendSonos Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had already done my homework on this particular soundbar,so I was pretty confident in what I was buying,first soundbar I ever purchased,but I don't think by any means I made a bad choice
I would recommend this to a friendDoes not connect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse speaker system ever. I would NEVER buy this product again. The application sucks, the controls on top of the sound bar sucks. It worked well for a couple months and now ive been having connection issues ever since. It would connect and then auto disconnect. Do not waste your money. Its such an expensive sound bar and it foes not even work
No, I would not recommend this to a friendCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only dislike it the system doesnt come with a remote and has to be ran through my phone.
No, I would not recommend this to a friendXmas Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Xmas gift so have nothing to base review on. Giving a 3 because I have nothing positive or negative.
I would recommend this to a friend- Cons mentioned:Price
Good for movies but not for music.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is great for movies but not for music. When listening to music, even using the sub, it seems like something is missing. So I returned it and bought the Arc. The Arc is much better for music as well as movies. And the Beam is too expensive.
No, I would not recommend this to a friend Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should be able to change sound features like other sound systems
No, I would not recommend this to a friendDon't Buy!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy!!!!! 2nd one I bought after the 1st one never worked properly, Also bought the Total Care - save your money. Best Buy does not do what the salesperson tells you they will do. They also will not credit your account or refund your money. Store Credit as if I would shop Best Buy again.
No, I would not recommend this to a friend