Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
Sonos Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sonos speakers are awesome. The sale rep at Best Buy wasn't kidding that these speakers are a great value.
I would recommend this to a friendWould automatically switch back to TV speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it after 4 hours, plus 1-1/2 hour on phone with Sonos, trying to configure it. Would keep automatically switching back to TV speaker. If only had cable TV input connected to HDMI worked fine. Once connected FireTV stick or DVD player to the other HDMI's sound bar would switch back to TV speaker. Yes, speaker was connected to the eARC HDMI. Sonos tech support was useless.
No, I would not recommend this to a friendSonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Complaint however about best setting for sound (theater) produces delay, so audio does not match video. A different setting brings it into sync, but disappointed about problem.
I would recommend this to a friendHammering sound, beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has a glitch thats been not fixed in over a year, if left playing long enough, out of nowhere, regardless of the volume level you are listening to it will start sounding a loud hammering noise, beware, it happened to us in our bedroom at 330 in in the morning after being left to play rain noises, when contacting support, rhe blame our network, but this is a software issue, and users should be aware of this, specially if you have little kids or animals, only way to make it stop is to unplug the speaker
No, I would not recommend this to a friendNot a bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not well explained on how to use and also is not bluetooth compatible for such an expensive speaker
No, I would not recommend this to a friendnot satisfied
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound does not match the words. It worked fine to start and slowly became a problem. Geek guy came out and reset the match and it has slowly gotten worse. Are you interested in fixing it?
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it to work tried for hours had issues with android returned and went with jbl 710
No, I would not recommend this to a friend Audio syncing is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an LG Oled and the words will not sync correctly to the picture. This is a problem low quality soundbars have. I put up a wall mount that i purchased from amazon so now im out money for that as well because sonos wont take care of it. I thought Sonos was the best of the best but it cant even lip sync audio. Joke to say the least.
No, I would not recommend this to a friendWould not recommend!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this over the "sono hype" and I was not amused. For the price, this product is overrated especially when the subwoofer is more than the sound bar. I was very displeased and returned the next day.
No, I would not recommend this to a friendBuyer beware- or you will get ripped off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is literally junk. It has all the bells and whistles but the sound quality is extremely poor. The sound quality is comparable to the transistor radios back in the 1950’s. My bad for not getting a demo of the sound at the store. I was duped and as a result you will never get any business from me again.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Robert,
Sorry to hear about your experience. You can adjust sound settings under the EQ menu in the Sonos App to get deeper bass and treble from your soundbar. Additionally, you can expand your Sonos ecosystem by adding a Sub-Mini or even upgrading your soundbar to the Arc. I also recommend using true play to get the best experience specific to your room. Additional resources can be found at support.sonos.com. I hope this helps!
It shouldn't be this hard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult using their app to get the product to register and take the sub as an add on. I couldn't register the beam thus i couldn't add the mini sub. For the price of this unit - it should be simple but I was on with tech support for 45 mins and they couldn't help either. Returning it.
No, I would not recommend this to a friendGet the Sub or Forget It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos beam is pretty much useless without the subwoofer. Sounded nearly the same as my Sony TV speakers. Returned for a full-length soundbar with sub system.
No, I would not recommend this to a friendIncredibly difficult set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I just wasted 4 hours of our life trying to connect this speaker. We are both tech savvy and nothing we tried worked. I’ve unplugged our router, ethernet cable, set and reset the app and speaker all with no luck. Just received today and it’s going back tomorrow. I will never purchase another Sonos product.
No, I would not recommend this to a friendTitangirl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sonos is a great brand. I have bought multiple Sonos products.
I would recommend this to a friendMy equipment keeps shutting down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only about 60 days after my purchase, the equipment I purchased in connection with my TV shuts down every 18 to 19 minutes. I keep my basement equipment on at the same time, and that equipment is more than 10 years old, it does not shut down and the TV is still on. So it is not a Comcast issue. I will bring this to the attention of the Best Buy sales manager and installer and I hope they can solve the problem. If they can do so, I will increase my overall rating to a much higher rating.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for the review! Keep in mind you can reach out to us with your preferred method at Sonos.com/support. We'd love to take care of you!
Overpriced and stopped working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not turn on after only 4 months of use. Very disappointed, especially considering the cost.
No, I would not recommend this to a friendSound difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't sound as good, when we got home...... ...
No, I would not recommend this to a friendDO NOT USE WITH SAMSUNG TVs
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a Samsung frame TV and this Sonos speaker and the TV get out of synch. You have to turn off the TV to reset it unless you want to see lips moving and have audio delayed. No fix for it. Sonos blames Samsung, Samsung blames Sonos.
No, I would not recommend this to a friendSonus - Worth the Price of Admission
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was great and Total Tech guys that set it up were spectacular!!
I would recommend this to a friend- Cons mentioned:Remote
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok soundbar. It requires wifi connection for all features, there is no physical remote. The sound quality is not the best.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for trying out the Sonos Beam. We're sorry you didn't love your experience. If you still have it we wanted to mention a couple of things. One, you can use the remote you're already using with your tv! It's really easy to teach our products a remote under room settings. (who wants an additional remote laying around right?) Also, if you're an IOS user we recommend running our trueplay tuning which tunes the speaker to your room which is also under room settings. We hope this helps your experience.