Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
Awesome Dolby atmos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very very awesome soundbar Dolby atmos really good
I would recommend this to a friendThank you so very much!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally my husband can hear the TV thanks to the Sonos Beam and the excellent installation provided by the Geek Squad! They directed the sound directly toward my husbands chair.
I would recommend this to a friend- Pros mentioned:Sound quality
Good sound, bad everything else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is…okay. It is really good music but you can’t pair with it via Bluetooth, which really sucks. That means to play your music you have to connect the app to your apps (Apple Music, Spotify, etc) and play through there. I experienced a bunch of issues with this, like the inability to see your smart playlists in Apple. We also used this sound bar to watch a movie and, while it added a lot of punch to the action, voices were almost impossible to hear. Had to keep playing that game of quickly turning it down when stuff got crazy and back up when people were talking. I can’t really recommend anyone get this. The speaker itself is great but I found the functionality to be super lacking.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi and thank you for the review. We're sorry you weren't happy with Beam. For the record, we do have a feature called "speech enhance". It's in the main play section next to the "previous track" button in the app. It looks like a little speech box. If you turn that on, it turns up just the center array of sound so that you can hear dialog better. We also support airplay 2 if you're using Apple music and want to use those playlist so you can use the interface you prefer and still enjoy through the Sonos Beam. We don't use bluetooth in our products designed for the home as wifi is the far superior experience when wifi is available. We hope this helps :)
Sonos Beam Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our Sonos Beam Sound Bar thanks to the recommendation of the Geek Squad technician Forest
I would recommend this to a friendNo surprise here!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like every other piece of Sonos equipment I have purchased.....Perfect!
I would recommend this to a friendGreat Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived ahead of schedule and has performed as advertised.
I would recommend this to a friend- Cons mentioned:Connectivity
Highly rated, but does not work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar uses your cell phone instead of a remote. But it would not connect to my android phone. The soundbar gives a series of tones that are supposed to communicate a pin code to the phone. If that doesn't work, there should be a printed pin code on the back of the soundbar. Mine did not connect. I could not find the pin as it was printed in invisible ink with no hint as to where on the back I could find the code. The Geek Squad knew where to look and used his cell phone camera to read the dimly visible code. But the soundbar still would not connect. Sonos tried to sell a fancy overkill process and failed 100%
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience, and I’m truly sorry to hear about the difficulties you encountered with the Sonos Beam Gen 2 and the frustrating setup process. We understand how inconvenient this must have been, especially with the inability to connect your Android phone and locate the necessary PIN code.
It sounds like the connection issue has been particularly challenging, and while the PIN code should be easily accessible, the difficulty finding it and the trouble with pairing are understandably frustrating. Here are a few troubleshooting steps that might help improve the setup experience:
Locating the PIN Code: While it can be tricky to see, the PIN is usually printed on a label at the bottom of the soundbar or in the device’s settings in the app. You can also try scanning the code with a flashlight or using your phone’s camera to make it more visible, as the Geek Squad did.
Reset the Beam: If the initial pairing process fails, try performing a factory reset on the Beam Gen 2. Unplug it from power, then hold the join button while plugging it back in. Continue holding until the light flashes amber, then follow the setup process again.
Alternative Setup via Ethernet: If the wireless setup continues to fail, try connecting the Beam Gen 2 to your router using an Ethernet cable during the setup process. Once it’s connected, you can switch it to wireless afterward.
Try Different Devices: If your Android phone is still not connecting, try completing the setup with a different phone or a tablet. Sometimes, using another device can help with the initial connection.
We sincerely apologize for the inconvenience and frustration this situation has caused. We want to ensure you’re able to enjoy the full benefits of your Beam Gen 2 without these barriers. If the issue persists, our support team is here to help with further troubleshooting at support.sonos.com. Thank you for your patience, and we hope to resolve this for you soon.
Sonos Beam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Beam makes the tv watching experience incredible.
I would recommend this to a friend- Pros mentioned:Setup, Sound quality
Easy set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound ! Easy to set up . More expensive than most but worth it.
I would recommend this to a friend Sonos Beam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos Beam is great and the mobile Geek Squad guys were very knowledgeable and explained everything.
I would recommend this to a friendReally good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Now I hope I win that sweepstakes...
I would recommend this to a friendBunk house TV & sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.both the products and service have been fabulous. Joel & Carlos, & David of the Geek Squad have worked above and beyond to make our tv & stereo system Great!.
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great quality sound and greay easy instulation
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Good looking piece of equipment, too.
I would recommend this to a friend A MUST HAVE FOR MOVIE WATCHING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY WORTH IT WITH A NEW TV! MADE THE ENTIRE EXPERIENCE BETTER.
I would recommend this to a friendSound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item with our new LG television. Works well.
I would recommend this to a friendGood job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience very nice item nice people thank you
I would recommend this to a friend- Pros mentioned:Sound quality
DO NOT buy sonos products.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers sound good when the system works. S1 to S2 app: Most updates broke my multisspeaker system. Eventually, the only way to prevent this was to run an ethernet cable from wifi router in one room, up into the attic, back down into my bedroom. So much for a wireless system. Now the S2 app no longer supports my ios version. Nothing in S2 was updated or changed. Unless you’re ok buying a new smartphone just so you can keep using your overpriced speaker system, don’t buy into the Sonos hype.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best Christmas Gift Ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present and my husband was very thrilled. As he really love the sound coming through. He had a few mishap setting it up, but he figured it out and it has been working great!
I would recommend this to a friend House
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good wish I had Manuel control. I am forced to write more?
I would recommend this to a friend