Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Dumbed down
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has really dumbed down the app + the connection between the app and the product with this iteration. For instance, lets say you get a new router, congrats, you now have a dumb speaker unable to be connected to a new network. The settings meant to be able to swap between networks are greyed out, EVEN with a factory reset, no dice. Returning after owning less than a year.
No, I would not recommend this to a friend TERRIBLE Customer Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid Sonos: Trying to get support for an arguably buggy system is like winning the lottery. Live Chat always responds with "No Live Chat Representatives Available" (when trying to chat during the alloted time). There is no email. The Bot Chat function is less intelligent then a Eufy floor vacuum, and my many attempts at calling their 800 number have always had a minimum of a 45 mintute hold time. I can't recommend the products as they're dependent on the Sonos app, and the app is buggy. (Check out Reddit about this).
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I’m sorry you’re having trouble with the Beam Gen 2 and the support experience. Here are some steps to potentially resolve the issues:
Troubleshooting the Beam Gen 2
Reconnect the Speaker: Try power cycling the Beam Gen 2 by unplugging it for a few minutes and then plugging it back in. Ensure all connections are secure.
Check App Connection: Make sure the Sonos app is updated to the latest version. Try reinstalling the app if you’re experiencing issues.
Firmware Updates: Check for any available firmware updates in the Sonos app.
Review Sonos’s Official Support Resources: The Sonos support website and FAQs can provide solutions for common problems. You can also reach support via email at support@sonos.com
Escalate the Issue: If you’re facing persistent issues, consider asking to escalate the support ticket to a higher level for more personalized assistance.
I hope this solves for your concern!
- Pros mentioned:Sound quality
Good soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, better than Bose, work with my LG C1.
I would recommend this to a friend - Pros mentioned:Sound quality
High quality sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds are clear and crisp. Im blown away with Sonos!
I would recommend this to a friend Sounds just like when we didn't have the sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't seem like the sound was stereo and every time we turn on the tv we have to use our internet remote to turn the sound on.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I need in my Tv .is a perfect sound and style great
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Beam 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy choosing this sound bar. It sounds great!
I would recommend this to a friend Miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old speakers deliver better sound quality than the Sonos Beam. I would have to spend another $700-800 to possibly get as good sound and I am not ready to do that, so I returned the Beam
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sonos Beam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to my sonos speakers. Sounds awesome
I would recommend this to a friend It's a sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's alright buy but the best. Definitely better off setting up you're own sound system.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for gaming and for movies and it is Fantastic
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to connect to TV and the sound is awesome
I would recommend this to a friend Didn’t really make a huge difference
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok , I mostly have Bose speakers at home and a big music lover and felt that this sound quality was just average
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend Sonos speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy with the sound quality. In fairness to the product I had it in a very large room. I returned the item.
No, I would not recommend this to a friendBricked Equipment and Horrid Customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible waste of money. Worked for about 4 months and now a total brick. Call customer service and be put on a 60+ min hold before you can even talk to anyone. They updated software for the app without proper testing and their customers pay the price . Do not by Sonos. I literally have $1000 of sound equipment and none of it now works.
No, I would not recommend this to a friendHDMI okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect WiFi. Working through app and hdmi cable . Seems to be Bluetooth option not there
I would recommend this to a friendI would recommend but it depends
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass was not strong enough. It was loud but not the usual Sonos quality.
I would recommend this to a friend- Pros mentioned:Sound quality
Sonos Beam Gen 2
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound however music separation could be better. Quality cabinet with several accessories available
I would recommend this to a friend MDbuyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service will never order again geek squad not answering. Multiple calls
No, I would not recommend this to a friend