Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
Not Connected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it was working it sounded great. Had to return it because it would disconnect from my TV every 3rd or 4th time my TV was powered up.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Sonos Beam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to hear this sound bar because I can't hook it up to my new TV, purchased at the same time. It's therefore hard to give it a rating.
No, I would not recommend this to a friend meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded great in store but less so at home. If you do not have an iphone you will not be able to set up sound for your space correctly. Price was OK, but not great.
No, I would not recommend this to a friendWill never deal with Best Buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review is against Best Buy, not the speaker. Horrendous customer service. I ordered this speaker open box in excellent condition, and instead received the Sonos Ray, covered in grease. I spent hours on the phone trying to get various agents to coordinate the exchange. After several failed promises, mistakes, and experiences with unprofessionalism, weeks later I am still left soundbar-less. One agent tried to provide me with a gift card as consolation for the frustration and for the waste of time, but this request had supposedly been rejected by his supervisor. If you wanted to try to speak to a staff member at a store, you are no longer able to over the phone. I’ve left one or two bad reviews in my entire life, and felt that this experience warranted going out of my way to do so. I heard great things about this product! Save your time and buy it either in person, or from someone who’s reliable.
No, I would not recommend this to a friendmid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was using my Play 5 with my tv for years. I “upgraded” to this soundbar and the quality of sound is not just inferior to my Play 5 speakers, but also my Play 1s.
No, I would not recommend this to a friendAlex
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because there was no difference to my ears then the first gen that I own
I would recommend this to a friendGlitch in sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a bad glitch in the sound for the first 10 minutes its turned on
I would recommend this to a friendBeam not enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is just ok not great for an open room. It’s not worth the beam and the larger one is needed.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awlful. Do not recommend. Sound went garbled after a few months. Hard to control.
No, I would not recommend this to a friendMachine Gun!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected via HDMI via ARC to a Samsung TV. The next day the unit emitted a VERY LOUD full volume machine gun type sound. I had to shut the unit off to get it to stop! It scared everyone including my dog. I contacted Sonos and they wanted like gee we have never heard of this? So I googled the issue and it is apparently common yet Sonos' response is duh we don't know? They want you to get a video of it and don't shut it dow so that you can get a diagnostic report? I don't know how you can do this since I truly believe this LOUD noise is harmful to your hearing! Surely they know this yet they act like it is something unknown BUT IT IS NOT. It has now happened 3 times. Ready to return it to Best Buy.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to write a review. You're indeed correct that there were known issues with Samsung tv's specifically. However, we have released software updates to fix those problems as well as Samsung because some of the issues were on their end as well. We assume any broad issues with Samsung Tv's have been addressed. This specific issue is not something we are aware of but hope to collect as much data as possible to 1) see if it is something we can fix on our end. 2) compile it to see if it becomes a larger issue or if it's just a one-off problem. That's why we asked for a diagnostic and data collection. We're very sorry for your experience with the Sonos Arc. We know this was a inconvenience and never set out for that to be the case.
None
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is Gen 2 but can't seem to notice the difference from the Beam.
No, I would not recommend this to a friendSound delay issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice and sound delay is pretty bad, tried all settings but no help.
No, I would not recommend this to a friendApp issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t complete app connection with my Samsung tv. Several attempts with Sonos support failed to help and never got it working properly.
No, I would not recommend this to a friendGet the Sonos arc instead.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I contemplated buying this vs. the Sonos arc. Sound isn't bad, but for a few hundred more, I'd stick with the arc.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I had to return the Sonos Beam. Very confusing steps to connect the Beam with the online software. Gave up after five hours. Slick product, but you may need Geek Squad to get it up and running.
No, I would not recommend this to a friendSonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use Bluetooth with I phone. I would try looking at the bigger Sonos if this would be like the Bose 900
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Above average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent quality overall above average sound bar. Nicely built
I would recommend this to a friend I’m A Huge Sonos Fan!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Sonos. I have so many Sonos speakers I’ve lost count. This purchase was a Xmas present for my daughter and her new apartment. I’m sure it will be the first of many for her as well. And Best Buy is exactly that — the best!
I would recommend this to a friendMaryland
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the sound would be more like a theater sound
No, I would not recommend this to a friendSonos Beam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had already done my homework on this particular soundbar,so I was pretty confident in what I was buying,first soundbar I ever purchased,but I don't think by any means I made a bad choice
I would recommend this to a friend