Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and ease of use of the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos. Many appreciate its convenient size and straightforward setup process, while some find the price point to be a drawback and have experienced occasional issues with the mobile application. The soundbar's Dolby Atmos capabilities and bass response also receive positive feedback.
This summary was generated by AI based on customer reviews.
Sonos beam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but there is an issue with the sound on the 4k Apple TV. Need to switch sound settings on the Apple TV to 5.1 stereo instead on leaving it on Dolby atmos for some of the tv shows or movies.
I would recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! My company, which supports IT, computer systems, etc. was hired to install this for a home user client of mine. Was an absolute night mare! after over 90 minutes if setup time and updates, the system would work if it wanted to. Very unreliable, painful setup. Not a dependable unit. After calling Sonos tech support, we reset units and reinstalled and then was a new problem. We boxed it up to return to bestbuy as this is the worst system my company and I have ever touched!
No, I would not recommend this to a friendBetter options out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great…when it works. Sonos connectivity issues are rampant and their new app is beyond awful. I spend 20 minutes trying to get my system to work every time I want to play music. Beyond frustrating. I would not recommend Sonos to anyone.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your feedback about the Sonos Beam (Gen 2). We sincerely apologize for the frustration you've experienced with connectivity issues and the challenges posed by the app. We understand how inconvenient it is to spend so much time trying to get your system to work, especially when you just want to enjoy your music.
Your experience is valuable, and we want to ensure we address your concerns. Here are a few troubleshooting steps you can try to improve connectivity:
Wi-Fi Network: Ensure that your Beam is connected to a stable Wi-Fi network. If possible, place your router closer to the speaker or use a Wi-Fi extender to improve signal strength.
Firmware Updates: Check for any firmware updates for your Sonos products through the app. Keeping your system up to date can resolve connectivity issues.
Reboot Your Devices: Restart your Sonos system, router, and any connected devices. Sometimes, a simple reboot can resolve connectivity problems.
App Reinstallation: If the app continues to be problematic, consider uninstalling and reinstalling it to refresh its performance.
If these steps do not alleviate the issues, we recommend reaching out to our support team for further assistance. Your feedback is important to us, and we’re committed to improving your experience with our products.
Thank you for your patience and understanding, and we hope we can resolve these issues for you soon. If you have any other questions or concerns, please feel free to reach out at support.sonos.com.
Poor customer service and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 16 months ago worked well then randomly would not connect to anything. Tried resetting several times and called customer support and followed hard reset instructions. When everything failed they wanted me to send back the equipment and give me a 30% discount code for a new purchase. The sound bar did not last 2 years and they want it returned so they can refurbish and sell again while only giving me 30% off to buy another one of their products that will only last 16 months? I would not recommend Sonos.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Keeper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range. Love this speaker. Delivers plenty of sound effects during movies and it is good for rock music.
I would recommend this to a friend - Pros mentioned:Sound quality
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality sound. Good value for money. Buying with subwoofer ll really improve the sound further
I would recommend this to a friend - Pros mentioned:Sound quality
Perfect Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality in a small package!! I would totally buy this again!!
I would recommend this to a friend Cool System, BUT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good system, WHEN IT WORKS. Have had this combined with Sonos Sub Mini for 5 days and have had to unplug devices 3 times already as it seems as if the Samsung S90C and Sonos do not jive. At this price point these systems should work without issue. On with support right now, but this $1,000 purchase will be returned if it cant be resolved.
No, I would not recommend this to a friend- Pros mentioned:Size
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for a small room. Just what I was looking for.
I would recommend this to a friend - Pros mentioned:Sound quality
Sonos can you say more....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound great ability for furture upgrades....
I would recommend this to a friend meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine...just not as easy as I would think....make it dummy proof
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in and it worked great for about 45 min, it cut out and wouldnt come back on. You hit the power button and it tries to come on but the light goes red and does nothing.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Just stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the product bc it stopped working with the tv. I tried it on a 2nd one and called Bose who couldn’t solve for it.
No, I would not recommend this to a friend Sonos beamed right back to Best Buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3 months. Then my Sony A80J could not connect to it. Message was system unavailable. Best Buy Techs were great tried to solve the problem. Two separate visits by two different techs and over 2 hours of trouble shooting and the problem was not resolved. They even brought a new unit to try and nothing. In my opinion and from my experience with Sonos support and the Sonos Beam Gen 2 ,it really is an inferior product in comparison to some of the other options available to you.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sat for hours trying to get it connect to the router and nothing, looked up fixes on google and nothing worked. I was excited to add this to my setup but it won't work unless hooked to an internet source and will not buy their products no more
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for the review! We would love to help you set up your products. Feel free to reach out to us at anytime at Sonos.com/support. There you can choose your preferred way to contact us.
Not worth it at a much lower price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good sound - bass is too high, and I had to turn it down to zero. The rest of the audio is distorted, as though it were coming through a plastic tube. No dice with this one.
No, I would not recommend this to a friendnone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound at home... isn't the same... as what was in the store... (100%) different ... price a little high.. install difficult for the average person..
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for taking the time to write this review. We would recommend checking the tv audio codec output in the sound settings of your tv to ensure we're getting the proper audio codec and sound is being sent properly to the Beam. Please feel free to head over to sonos.com/support and reach out to us whichever way you prefer if issues persist.
No GO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.actually, use the speaker because the app didn't work so I returned it.
No, I would not recommend this to a friendDon’t love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Alexa does not work and every so often the sounds just turns into a rapid beeping and you have to rest it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your review. We're sorry that you had that experience. Please reach out to our customer support and we would love help with your Beam.
Does not work well with Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 mo out, the speaker keeps cutting out. Had to unplug/plug everything back on. Continues more frequently now. Manuf offers no solution or replacement. BB won't help.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello, While most TVs are compatible with Sonos home theater speakers, some may need additional configuration or may not work with Sonos. Here are some basic requirements when using Sonos speakers with your TV.
If you do not see some of the ports of menu options mentioned below, consult your TV or external source device’s manual or manufacturer support for help.
TV requirements
The Beam requires a TV with an HDMI ARC port in order to utilize CEC, Amazon Alexa, or Google Assistant to control your TV. If your TV does not have an HDMI ARC port, you can Beam to a digital optical audio output using the optical audio adapter (only included with Arc and Beam). You will not be able to control your TV using CEC or voice when using the optical connection. If you encounter issues related to HDMI ARC during setup, see our article about troubleshooting HDMI ARC errors at support.sonos.com.
I hope this helps.