Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only dislike it the system doesnt come with a remote and has to be ran through my phone.
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has consistently made changes to their ecosystem that are not in the best interest of the user. Their latest app update is a prime example of this. It is an incomplete app that has broken many major features of their products. For example, you can no longer change the WiFi settings of their WiFi speakers. You can no longer adjust the alarms. The old alarms still occur, you just cannot change them anymore. See the forums for the entire list but you get the picture. I regret spending this much money with them. Denon would be a better choice in retrospect.
No, I would not recommend this to a friendXmas Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Xmas gift so have nothing to base review on. Giving a 3 because I have nothing positive or negative.
I would recommend this to a friendRattling BEAM after 2 months/connection issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April and only use for TV not music the bass in the music on the TV is rattling badly. Very annoying rattles! Plus the connections takes me out, sometimes i can control the next time I cant. I have to log in and out everytime. THIS IS EXTREMELY DISAPPOINTING
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're sorry to hear about the issues you're experiencing with your Beam Gen 2. The rattling bass and connection problems are certainly not what we want for our customers. Please contact our support team at support.sonos.com so we can assist you in resolving these issues. Your feedback is valuable to us and helps us improve our products and services. Thank you for bringing this to our attention.
- Cons mentioned:Price
Good for movies but not for music.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is great for movies but not for music. When listening to music, even using the sub, it seems like something is missing. So I returned it and bought the Arc. The Arc is much better for music as well as movies. And the Beam is too expensive.
No, I would not recommend this to a friend Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You should be able to change sound features like other sound systems
No, I would not recommend this to a friendDoes not connect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse speaker system ever. I would NEVER buy this product again. The application sucks, the controls on top of the sound bar sucks. It worked well for a couple months and now ive been having connection issues ever since. It would connect and then auto disconnect. Do not waste your money. Its such an expensive sound bar and it foes not even work
No, I would not recommend this to a friendSound Bar Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too sophisticated for the average user. Audio and video don't synch up properly.
No, I would not recommend this to a friendOh oh Sono
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we were told it would increase the clarity of what we were hearing. It did not do that for us.
No, I would not recommend this to a friendDidn’t last 3 years!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s way too expensive to not even get 3 years of usage & doesn’t even come with a remote control! I bought the stand for it too so don’t buy this product
No, I would not recommend this to a friendDon't Buy!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy!!!!! 2nd one I bought after the 1st one never worked properly, Also bought the Total Care - save your money. Best Buy does not do what the salesperson tells you they will do. They also will not credit your account or refund your money. Store Credit as if I would shop Best Buy again.
No, I would not recommend this to a friendReview on Sonas product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected. NO instruction given.Dissapointed Had to wait weeks for install.
No, I would not recommend this to a friendOverall disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a disappointment! Not much, if any improvement over the Yamaha add in speaker that I had originally. During broadcast especially commercials there is a disturbing bass thump or drone in the background. It makes the sound intrusive.
No, I would not recommend this to a friendSood beam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Voices are not clear. Still working on adjustments other than volume. Very pricey.
No, I would not recommend this to a friendBeam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok not as good as the arc I should have purchased a Sonos arc Not impressed
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Poor connection to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers would not stay online. Hard to contact support and support didn’t work
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave Zero stars I would. Product doesnt work without a power cord, and nobody at all of the dozen people I've talked to at Best Buy customer service can send me one.
No, I would not recommend this to a friend Can't mute!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but needs a dedicated mute remote, or even a mute button on the iphone app
No, I would not recommend this to a friendSonos Beam full volume machine gun sounds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos Beam had a defect that made it suddenly go full volume machine gun sound! It freaked us out. So loud it was unbearable. The awful sound happened on day one while watching a movie. We turned off power and resumed watching the movie only to have the horrible sounds happen again. We boxed up the Sonos and returned it to the store. We did not get another Sonos. We read that the issue is a known issue to Sonos so we didn’t want to try another one.
No, I would not recommend this to a friendNot as good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great as the 1st gen, so I didn’t keep it. Seems they went backwards.
No, I would not recommend this to a friend