Customer Ratings & Reviews
- Model:
- BEAM2US1
- SKU:
- 6476040
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Beam (Gen 2) 5.0 Channel Smart Soundbar with Dolby Atmos for its unmatched sound quality, ease of use, and simple setup. The soundbar's compact size, impressive bass, and Dolby Atmos capabilities are also appreciated. However, some customers have reported occasional connectivity issues, and a few find the soundbar to be somewhat expensive and would prefer it to include a physical remote.
This summary was generated by AI based on customer reviews.
Incredibly difficult set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I just wasted 4 hours of our life trying to connect this speaker. We are both tech savvy and nothing we tried worked. I’ve unplugged our router, ethernet cable, set and reset the app and speaker all with no luck. Just received today and it’s going back tomorrow. I will never purchase another Sonos product.
No, I would not recommend this to a friendMy equipment keeps shutting down.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only about 60 days after my purchase, the equipment I purchased in connection with my TV shuts down every 18 to 19 minutes. I keep my basement equipment on at the same time, and that equipment is more than 10 years old, it does not shut down and the TV is still on. So it is not a Comcast issue. I will bring this to the attention of the Best Buy sales manager and installer and I hope they can solve the problem. If they can do so, I will increase my overall rating to a much higher rating.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for the review! Keep in mind you can reach out to us with your preferred method at Sonos.com/support. We'd love to take care of you!
Titangirl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sonos is a great brand. I have bought multiple Sonos products.
I would recommend this to a friendSonus - Worth the Price of Admission
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was great and Total Tech guys that set it up were spectacular!!
I would recommend this to a friendDO NOT USE WITH SAMSUNG TVs
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a Samsung frame TV and this Sonos speaker and the TV get out of synch. You have to turn off the TV to reset it unless you want to see lips moving and have audio delayed. No fix for it. Sonos blames Samsung, Samsung blames Sonos.
No, I would not recommend this to a friendBuyer beware- or you will get ripped off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar is literally junk. It has all the bells and whistles but the sound quality is extremely poor. The sound quality is comparable to the transistor radios back in the 1950’s. My bad for not getting a demo of the sound at the store. I was duped and as a result you will never get any business from me again.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Robert,
Sorry to hear about your experience. You can adjust sound settings under the EQ menu in the Sonos App to get deeper bass and treble from your soundbar. Additionally, you can expand your Sonos ecosystem by adding a Sub-Mini or even upgrading your soundbar to the Arc. I also recommend using true play to get the best experience specific to your room. Additional resources can be found at support.sonos.com. I hope this helps!
- Cons mentioned:Remote
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok soundbar. It requires wifi connection for all features, there is no physical remote. The sound quality is not the best.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for trying out the Sonos Beam. We're sorry you didn't love your experience. If you still have it we wanted to mention a couple of things. One, you can use the remote you're already using with your tv! It's really easy to teach our products a remote under room settings. (who wants an additional remote laying around right?) Also, if you're an IOS user we recommend running our trueplay tuning which tunes the speaker to your room which is also under room settings. We hope this helps your experience.
It shouldn't be this hard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult using their app to get the product to register and take the sub as an add on. I couldn't register the beam thus i couldn't add the mini sub. For the price of this unit - it should be simple but I was on with tech support for 45 mins and they couldn't help either. Returning it.
No, I would not recommend this to a friendSound difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't sound as good, when we got home...... ...
No, I would not recommend this to a friendMust have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added this sonos product to my current lineup and its great
I would recommend this to a friendBest speaker if you like good music.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had only one Sonos 5 now I can pair them two. Best ever.
I would recommend this to a friendmisleading sales info;
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was a disaster. Sales member clearly told me the sound bar could run of the desktop. Simply not true.
No, I would not recommend this to a friendNot a bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not well explained on how to use and also is not bluetooth compatible for such an expensive speaker
No, I would not recommend this to a friendtv production
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not hooked it up yet plan to install at Christmas.
I would recommend this to a friendNot that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was just ok and not much surround or bass. Have old style Bose 300 soundbar now and wasn’t even close to as good. Very disappointing for the price.
No, I would not recommend this to a friendMost expensive not always the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality .Sound bar sent back to Sonos for replacement.
No, I would not recommend this to a friendGet the Sub or Forget It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos beam is pretty much useless without the subwoofer. Sounded nearly the same as my Sony TV speakers. Returned for a full-length soundbar with sub system.
No, I would not recommend this to a friendSet up is hard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting this up was a pain. When we finally did, there were a few apps on the TV that wouldn’t play sounds. The HDMI cable never worked and kept getting errors that a different HDMI was interfeering, which was not true. Had to use the “no HDMI” option. Sound is okay, but the lack of remote sucks! You must use your phone to change the volume. Exchanging for a different one.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're very sorry you had a rough time with the set up process. Sometimes there are some additional settings on the tv that have to be tampered with to make sure it's putting out the proper codec. As far as the remote, we don't include one because you can use the remote your already using with your tv! We walk you through the remote pairing process during set up or you could have gone back to add it anytime under room settings. We just have you press the volume and mute buttons a couple of times and that's it. You're set up using the remote you're already using.
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get yourself three compact speakers like the Bowers & Wilkins M1 and a good Denon sound processor instead of this soundbar. It is okay but the treble is not accurate; the surround effect is also just okay. Dedicated three compact speakers and a good Denon Atmos receiver will knock your socks off compared to this product. Not recommended
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing is working properly. The TVs are not synced And do not turn on properly. No Wi-Fi service now
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Feel free to head over to sonos.com/support and we can help you get up and running!