Customer Ratings & Reviews
- Model:
- E10G1US1BLK
- SKU:
- 10188860
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Great sound but horrible app and support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos has a fantastic sound for sure, however, the app is so unreliable and buggy as well as the tech support. Score: SOUND QUALITY - Plus 5 Stars: Really good sound quality but at this price point it should be. The 100s are a bit underpowered though. APPLICATION - Minus 2 stars. This is extremely important since you dont get a physical remote. The app is known to be unreliable for several years but Sonos wont fix it. Issues with the app are: the UI is horrible. You have to go more than 3 levels deep just to change the EQ. The UI is not intuitive at all. The app constantly asks you to log in and back out several time to work. The app will start playing music out of the blue one or two times every other day for no reason. Very Anoying at 2:00am in the morning. The app is just plain terrible for even a low end product. Sonos needs to look at their competitors which have much better apps. SUPPORT: Minus 1 Star- Tech support is horrible. I got cut off over and over again on several occasions. The tech support is obviously offshored to save money.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for providing such detailed feedback on your experience with the Era 100. While we are thrilled to hear that you’re impressed with the sound quality, We are genuinely sorry to learn about the frustration you’ve experienced with the app and tech support. It’s especially disappointing to hear that these issues have detracted from the overall experience of using your Sonos system.
We completely understand your concerns about the app’s reliability and usability, especially given how crucial the app is without a physical remote. The fact that you’re facing multiple layers just to adjust the EQ, along with random music playback and frequent log-ins, is unacceptable and understandably frustrating. We know how much the app plays into the overall user experience, and we apologize that it hasn’t lived up to your expectations.
We also want to acknowledge your concerns about tech support. Being cut off and having difficulty resolving issues is incredibly frustrating, and we are sorry that this has been your experience.
We value your input and are committed to making improvements based on what our customers are telling us. If there’s anything we can assist you with moving forward, please don’t hesitate to reach out at support.sonos.com. We’re here to help and truly appreciate you being a part of the Sonos community.
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and pair together nicely. Amazing studio sound.
I would recommend this to a friendsonos speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this speaker is amazing! i love listening to my music all through the house with the great sound system :)
I would recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great crisp sound. Not the loudest, but fine for a small room. Connects to Apple home and Alexa. Annoying to set up, you have to change your WiFi settings to connect it
I would recommend this to a friendThis is The Ticket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound paired with the Ultra soundbar and the Mini Bass unbelievable movies / music
I would recommend this to a friendNice speakers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are awesome. They sound is great. Like you are in the theater
I would recommend this to a friendGood Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a great product good build quality with good ss
I would recommend this to a friendEasy install even I could do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, sounds great. I typically struggle with technology but this was easy-peasy.
I would recommend this to a friendGreat speaker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up.. I now have six Sonos speakers, three Era 100. Love Bluetooth. Downside... not 100% starlink compatible. Heard need a second router off of starlink router
I would recommend this to a friendSonos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos makes the best speakers. I got two of these to setup surround sound. It's awesome to hear! Cons - The price lol
I would recommend this to a friendSonos is the best!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and links to the speakers throughout my home. I control everything through my phone Thanks to SONOS.
I would recommend this to a friendNot a s wide a soundstage as I had hoped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, think I expected a wider sound stage? Overall sound is good and clear
I would recommend this to a friendSonos Era 100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos speakers are awesome. We got these to replace some very old Sonos speakers. These are great.
I would recommend this to a friendGreat sound quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really impressed with sound quality of these speakers. I can easily feel the sound separation when paired as stereo. Very easy to setup as well.
I would recommend this to a friendEra 100
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding small speaker. Really nice in stereo.
I would recommend this to a friendTerrific speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific speaker. Much better sound than earlier Sonos 1 models.
I would recommend this to a friendLove these speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one for my bedroom, then decided to buy multiple and sound bar for surround sound. So happy
I would recommend this to a friendCool!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!cool!
I would recommend this to a friendSONOS Era 100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, but loses connection via airplay sometimes. Perhaps because of my wifi router. Love the sound.
I would recommend this to a friendClear music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding speakers easy to hook up and pair with Sonos app this was awesome upgrade to Sonos one speakers couldn’t be happier
I would recommend this to a friend