Customer Ratings & Reviews
- Model:
- E10G1US1BLK
- SKU:
- 6535191
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers love the excellent sound quality, which is frequently highlighted as a major strength. They also appreciate its ease of use, convenient size, and good connectivity, along with its sleek design and simple setup. However, some customers have noted concerns regarding its price, the quality of its app, and limited compatibility, particularly the lack of Google Assistant support.
This summary was generated by AI based on customer reviews.
I wanted to like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the era 100 after hearing great reviews about it and enjoyed it as a bathroom speaker for about 2 days before the issues started. The random dropping of songs streaming from either Apple Music or Tidal was my breaking point with the product and brand. I did reset after reset, deleted the app redownloaded the app, disconnected and connected wifi to no avail. Finally returned to avoind more headaches.
No, I would not recommend this to a friend- Cons mentioned:App
Dont buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really complicated to set up, really anti intuitive, and I havent yet been able to set up alexa. I actually tried to return this item, but didnt realize best buy has such short return periods, really disapointing. Im trying to sell this speaker as it really is anoying in every sense to operate and setup It might sound nice, but the app sucks and it is not easy to operate
No, I would not recommend this to a friend Connection issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity issues at random times which needs to be rebooted.
No, I would not recommend this to a friendSonos 100 x 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as with the Sonos 300. Purchased 2 of these a couple weeks apart. First connected great, second still will not register.
I would recommend this to a friendSound cutting off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound kept cutting off. I tried connecting the arc directly to the router, and using a Wi-Fi booster and didn’t help.
No, I would not recommend this to a friendWorst Set Up Experience Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just spent 5 hours today trying to get two Era 100 speakers to work in our family room (the speakers were a Christmas gift). In the end, it was just 5 hours of wasted time and total frustration. Years ago, we purchased a Sonos surround sound system for our basement TV. Set up was seamless and effortless, and the sound was fantastic! It was based on that experience that I asked for new Sonos speakers. Not sure what's happened to this company, but I'm sure it's not good. I will be boxing up my new Era 100 speakers and returning them to Best Buy. In the end, they turned out to be a totally awful Christmas gift!
No, I would not recommend this to a friendDisappointed for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible. They worked great for about 2 months. Now the volume will automatically turn down for about 15 to 20 seconds at a time every minute anytime I have more than one speaker playing it prevents the purpose of me upgrading my speakers to have music playing in my whole house at once.
No, I would not recommend this to a friendIf you’re doing Sonos good choice for Sm speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is OK. Could have chosen a better speaker for the price but not with Sonos interoperability.
I would recommend this to a friend- Cons mentioned:Compatibility
CRAP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CRAP! Never could get it married to my Beam. I know I.T people that could not get it to marry. I even lost my Beam app on my phone trying to setup. Dont waste you time and money! Nakamichi is a way better sytem for less money!
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We're sorry to hear about your frustrating experience with the Era 100 and the difficulties you faced while trying to set it up with your Beam. It's disappointing that even with help from IT professionals, the setup process didn't work as expected and led to further issues with the Sonos app. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to contact our support team. Thank you for sharing your experience, and we hope to have the opportunity to provide a better experience in the future.
Sonos speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that it shuts off when we lose WiFi which seems to be happening a lot Lately.
I would recommend this to a friendnot to impressed for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product doesn't sound as good as I hoped I own a lot of Sonos gear and the speakers are sort of weak tin cans..
No, I would not recommend this to a friendPlay 1 is better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not as loud compared to Play 1. Nice Alexa integration
No, I would not recommend this to a friendVolume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not turn up loud at all……………………………………………………….
No, I would not recommend this to a friendGood but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something to use in my bedroom for sleep, but it was hard to use.
No, I would not recommend this to a friendWish I Had Returned It
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Era 100 was purchased as an auxiliary speaker to the Sonos Beam in an adjacent room. This Era 100 purchase was one of the worst tech purchases I have ever made: The speaker connects intermittently, lacks depth, monotonic and dialog is all but unintelligible. Sonos' recent roll out of a half-baked, buggy app makes this purchase even more regretable. I wish I would have returned it during the return period
No, I would not recommend this to a friendBad choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by tech support the speakers would pair with the Sonos play sound bar and would be able to use as surround sound speakers. The speakers break up sound and crackle constantly.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience. We're deeply sorry to hear about the challenges you're facing with pairing your Era 100 speakers to your Sonos Play soundbar and the resulting audio issues like crackling. That is certainly not the performance we aim to deliver, and we apologize for the inconvenience this has caused.
To help resolve this issue, I recommend the following troubleshooting steps:
Ensure Wi-Fi Connection Stability: Audio interruptions are often related to Wi-Fi interference. Restart your router and ensure all Sonos devices are connected to a strong and stable network. If your speakers are positioned far from the router, try moving them closer.
Check Firmware Updates: Make sure both the Sonos app and all devices are running the latest software updates. Updates often include fixes for connectivity issues.
Re-establish Surround Setup: Try removing and re-adding the Era 100s as surround speakers. In the Sonos app, go to Settings > System > Room Settings > [Room with your soundbar] > Surrounds > Remove Surrounds. Then follow the steps to re-add them.
Adjust Surround Settings: You can also try adjusting the surround sound settings under the same menu. Lowering the surround volume or switching to “Full” audio instead of “Ambient” might improve the sound quality.
If these steps don't fully resolve the issue, please reach out to us again at support.sonos.com. We're committed to ensuring your system works seamlessly and regret any frustration you've encountered. Thank you for your patience as we work toward a solution.
Sort of ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected to TV and sonos sound bar. They cut in and out a lot and every time you turn the TV on or switch between apps on the TV you have to adjust the volume on your phone. Kind of regretting buying these considering the price.
No, I would not recommend this to a friendSound system install gone wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with the purchase but the fiasco of getting it installed leaves a bad taste so much that future purchases will be questionable. Very poor scheduling on the part of Best Buy employees. This rating is on the service and not the product….
I would recommend this to a friendDefective and deceptive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos: (1) Doesn't distinguish between room and device names, which causes integration problems with Google and other voice controls; (2) Doesn't allow speaker groupings between a stereo pair and a sound bar, so you can't easily tell the system which speakers you want to use; (3) Refuses to play TV audio only through stereo pair; insists on some sound through sound bar; (4) fails to inform you that its bluetooth equipped speakers like these don't in fact support phone calls.
No, I would not recommend this to a friendNot worth anywhere near the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these, a Ray, and a Sub mini. The sound quality was so meh for the price. These are nearly $300 but I didn't discern a better quality than my little portable Sony speaker that I got for $20.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hello Isildur,
Your feedback is valuable to us, and I appreciate you sharing your experience. We continuously strive to improve our products and enhance the value they bring to our customers. If you have any specific feedback or suggestions on how we can improve the sound quality or overall performance of our products, please don't hesitate to let us know. We recommend tuning your system thorugh the Sonos App using the EQ settings. Also tuning the system to the specifics of your room using tru play will help deliver the best sound possible. I hope this helps. Thank you for being a loyal Sonos customer.