Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$219.00

Customer reviews

Rating 4.7 out of 5 stars with 1685 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the excellent sound quality, which is frequently highlighted as a major strength. They also appreciate its ease of use, convenient size, and good connectivity, along with its sleek design and simple setup. However, some customers have noted concerns regarding its price, the quality of its app, and limited compatibility, particularly the lack of Google Assistant support.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,685 reviews
  • Rated 2 out of 5 stars

    Sonos

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in the hook up with the Wi-Fi is not too user-friendly, and it keeps losing its connection. All my other devices are fine, but not the Sonos. I cannot recommend it.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi there,

      I'm sorry to hear you're having trouble with the setup and WiFi connectivity of your Sonos speaker. It's frustrating when your other devices are working seamlessly, and your Sonos isn't. Let's figure this out!

      Troubleshooting Steps:

      Check Your Network:
      Open the Sonos app and head to Settings -> System -> About My System. Find the 'Network Matrix'. Look for the 'WM:' numbers next to your Sonos speaker. Lower numbers (like 0 or 1) indicate good signal strength, while higher numbers suggest interference.
      Restart Router and Speaker:
      Unplug your router for 30 seconds, then plug it back in. While it's restarting, unplug your Sonos speaker. Once the router is fully back online, plug in your Sonos speaker.
      Placement and Interference:
      Are there any large metal objects, microwaves, or other wireless devices near your Sonos speaker? These can create interference. Experiment by temporarily relocating your speaker away from these.

      I hope this helps! john.milton

  • Rated 1 out of 5 stars

    Awful

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. Not at all what I thought it would be. Do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not use Line In adapter!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to use with a computer and record player. The speakers do not stay in Stereo and constantly have drop offs on the speaker that’s not directly plugged into the line in. Do not buy to use like this, it doesn’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos Era 100 Problems

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them as The speakers didnt work,Sonos Customer service is terrible hrs trying to figure out the problem,I was told they are in a Major updates that will take months,its on their app.Very disappointed in Sonos.finally I returned the system and purchased a different one at Best Buy

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It’s really unfortunate to hear about your experience with the Era 100 speakers and Sonos customer service. Spending hours trying to troubleshoot a product, only to be told that a major update will take months, is incredibly frustrating, especially after investing in a premium product. Reliable customer support and a product that works seamlessly out of the box are essential, and it’s disappointing those expectations were not met. We hope to win you over as a customer in the future as we take your invaluable feedback to make our products and services even better. john.milton

  • Pros mentioned:
    Bass, Ease of use, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Room Filling Sound, Definitely a winner.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos Era 100 is a great all-around smart speaker that offers excellent sound quality, a wide range of features, and a sleek design. It's a great choice for anyone looking for a high-quality speaker that can do it all. It's a compact, yet powerful speaker that delivers excellent sound quality. It produces rich, clear sound that fills even large rooms. It's also very good at handling bass, which can be a problem with some smaller speakers. And if you want to create a stereo system, you can easily pair two Era 100s together. The Era 100 has a number of features that make it a great choice for anyone looking for a smart speaker. It supports both Wi-Fi and Bluetooth connectivity, so you can stream music from your favorite music services or connect your smartphone or tablet directly to the speaker. It also has built-in voice control, so you can use it to play music, control playback, and get information hands-free. Another great thing about the Era 100 is its ease of use. It has simple controls that are easy to understand and use. You can also control the speaker with your voice using Amazon Alexa or Google Assistant. Overall, the Sonos Era 100 is a great choice for anyone looking for a high-quality smart speaker. It offers excellent sound quality, a wide range of features, and a sleek design. If you're looking for a speaker that can do it all, the Era 100 is a great option. Pros: • Excellent sound quality • Wide range of features • Sleek and stylish design Cons: • Pricey • No Built in display

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Alexa fail.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wont function with Alexa. Great sound . Frustrating to not get it to work.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi there,

      I understand you're excited about the great sound from your Era 100s but are having trouble getting them working with Alexa. Let's sort this out!

      Troubleshooting Steps:

      Verify Alexa Setup:

      Open your Sonos App, go to Settings -> Services -> Voice . Make sure Alexa is enabled.
      In the Alexa app, check if your Era 100s show up under devices. If not, you may need to re-link your Sonos skill within the Alexa app.
      Internet Connection:

      Ensure both your Era 100s and the device you're using for Alexa commands have a strong Wi-Fi connection.
      Microphone Test:

      Double-check the microphone isn't muted on the Era 100s. You can see its status within the Sonos app or on the speaker itself.

      I hope this helps! john.milton

  • Rated 1 out of 5 stars

    Connection issues

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase. Sound quality is not great considering the cost. Constantly disconnects. Does not pair well. Stops working constantly. Huge buyer’s regret!!!

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your experience with the Era 100. I’m truly sorry to hear that it hasn’t met your expectations and that you’ve encountered issues with sound quality and connectivity. Your feedback is invaluable, and we want to do everything we can to address these concerns.

      To begin troubleshooting the connectivity issues:

      Ensure Your Device is Updated: Check that both the Era 100 and the Sonos app are running the latest updates. Firmware and app updates often resolve performance and pairing issues.
      Optimize Your Wi-Fi Connection:
      Place the Era 100 within a strong Wi-Fi signal range and away from devices that may cause interference, such as microwaves or cordless phones.
      Ensure your router supports a 2.4 GHz frequency, as this band is typically more stable for smart devices.
      Reboot Your System: Restart your router, the Era 100, and the device running the Sonos app to refresh connections.
      Factory Reset (if necessary): As a last resort, perform a factory reset and set up the Era 100 again via the Sonos app.
      For sound quality concerns, please make sure that Trueplay Tuning (available on supported devices) is enabled. This feature optimizes the speaker’s performance for the acoustics of your space.

      If you’ve already tried these steps and continue to experience difficulties, our dedicated support team is here to assist you further. You can reach us through chat, email, or phone, and we’ll work to find a resolution that restores your confidence in the Era 100.

      We appreciate your honest feedback and sincerely regret the frustration this has caused. We’re committed to ensuring you have a seamless and enjoyable listening experience. john.milton

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome Speaker! Changed how I listen to music!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos Era 100 Review The Good • Sound quality • Ability to setup stereo pair for immersive playback • Touch Controls and touch strip • Expandability within the Sonos ecosystem. • Line in Port – Not Tested • App • Bluetooth • Design Cons • Can be pricey The Review: If you're looking for a great sounding speaker that can be updated and the flexibility of adding more speakers for even greater sound, the ability to stream just about any music source and the option to create a wireless whole house system, then you want to look at this speaker. I’ve heard of Sonos throughout the years, however I never looked into it due to the cost of ownership and the fact that I never really understood how the system worked. This speaker has opened my eyes to just how amazing it is to play the same audio in any room, alone or all at the same time to create a truly immersive experience in your home. Once you understand the Sonos system and what it can do for you, you realize that while it is expensive, it offers a number of things to you all in one system that I have yet to see from any other company. Let me start by saying that while sound is subjective, I truly believe that the sound that comes out of this speaker is very balanced and sounds great with everything I play on it. The highs are crisp and clear, the mids are very balanced, and the low end is nice and full as well as punchy. I have listened to many genres from Pop, R&B, Hip Hop, Indie Rock, Alternative and Dance EDM. I’m very happy with how all of them sound and as weird as it might sound, I enjoy using this speaker because of just how good I think it makes everything sound. Note: You can add a second Ere 100 and set it up as a stereo pair and really increase the output and experience that you get from this product. The design of this speaker is also very nice. I love how the top touch controls are very responsive and very accurate at the same time. They feel almost natural and haven’t given any false input yet. The touch strip at the top of the speaker makes it easy to slide your finger up and down to make fast volume changes, and it can be very satisfying to use. The top of the speaker also has microphones so that you can use voice control for your preferred assistant (Google Home, Alexa) I personally use Alexa to control lights and listen to weather updates and it works great even when listening to music at higher volume, it can detect my voice. For those wondering you can disable the microphones via a toggle switch on the back of the speaker. There is also a button for Bluetooth on the back if you’re looking to quickly connect a device outside of the Sonos system. Good Job with the design of the controls Sonos. Now let's talk about the feature that I believe makes Sonos so special. I have always wanted to be able to play music throughout my house all at once. To be able to walk around the house and hear the same content as you walk through the rooms, there is just something so magical about that to me. The Sonos app makes all of this possible. Its super easy to group and ungroup speakers together and the controls in the app allow you to control the volume of each speaker or group in each room giving you total control of the over sound. Oh and another cool thing about the App volume control is when you have a group setup and adjust the main volume slider, it adjusts all volumes in that group simultaneously, keeping each rooms respective volume setting proportionate to how they were set. Like magic!! The other nice thing to know when buying into this ecosystem is that you can always grow your system to suit your needs as time goes on. This is the other feature that made me choose to buy into Sonos. Something that a lot of people have been asking for was a line-in port on a next gen speaker and Sonos has delivered. Now I can't comment on this feature on the Era 100, due to the separate dongle that is needed to allow you to use the speaker to connect a non-Sonos audio device into the system was not available at the time of this review. I have however used this feature on another Sonos product and the experience with that was good. I am being told this should be the same on the Era 100. The only time there was a slight delay, was when you group the line in device with other speakers, because the system has to process the analog signal on the line-in and send it to the other speakers in your system. But honestly this isn’t a big deal at all unless you are trying to use content with zero latency. The fact that you can take a turntable and plug it into this speaker and then broadcast that audio throughout your home is really cool. The Sonos App is by far one of the best music/audio source interfaces that I have ever used. You can literally add multiple streaming apps on top of multiple streaming apps. If you have Spotify or other streaming accounts and other family members have their own, you can add them too! You will be able to select the account you want to listen to from the music source page. The app also has many many features that allow fine control of your products and has been really enjoyable to use. It makes the speaker that much better having a good interface for using it. I will say that using this speaker for the past week has been a really good experience. So much so that I went out an purchased an Arc Soundbar, Sub and One SL’s for surrounds. That’s a whole different review but just know that I wasn’t planning on being this impressed and by falling in love with the Sound Quality and the Operation of this speaker. It’s a rare thing but I can whole heartily recommend this speaker and any other product from Sonos. Give yourself time to learn the ins and outs and you will be very happy. The only downside I could think of is that the speaker may not be in everyone’s budget. The products are pricey but for once, I believe you get what you pay for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stylist

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These speakers were not compatible with my spectrum router I had to buy eero router The sales people should inform you before buying this product!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos era 100 speakers

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a set of these hoping to easily connect to my existing compatible Sonos products and we got one out of the two to connect. Very complicated to set up the app is also not user friendly. Feel like we would’ve been better off buying something cheaper and simpler. Returning both.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      It sounds like you had a frustrating experience with the Sonos Era 100 setup. Here’s a quick rundown of troubleshooting steps that might help if you decide to give it another try, or for others in a similar situation:

      Ensure App Compatibility:

      Update: Make sure you have the latest version of the Sonos app installed.
      Compatibility: Check that your Sonos app version is compatible with the Era 100. The Era 100 may require the newer Sonos S2 app.
      Check Network and Connectivity:

      Wi-Fi: Verify that your Wi-Fi network is stable and that your phone or tablet is connected to the same network.
      Signal Strength: Ensure the speakers are within range of your Wi-Fi router.
      Follow Setup Instructions Carefully:

      Step-by-Step: Use the Sonos app’s step-by-step setup guide to add your Era 100 speakers.
      Troubleshooting: If the app encounters issues, try closing and reopening the app, or restarting your phone or tablet.
      Reset the Speakers:

      Factory Reset: If you’re unable to connect a speaker, try performing a factory reset. This often involves holding down a button on the speaker until the LED light flashes.
      Check for Interference:

      Wireless Interference: Ensure there are no other devices causing interference with your Wi-Fi signal.
      Consult Sonos Support:

      Customer Support: If you continue to experience issues, reach out to Sonos customer support at support.sonos.com for further assistance. They can provide detailed troubleshooting steps and help resolve any app-related issues.

      I hope we can resolve this issue for you! john.milton

  • Rated 1 out of 5 stars

    Terrible. Beware. Stay Away.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Nothing like the original product. Ongoing playback issues. Very frustrating. I even contacted the CEO directly, and still no resolution. After $1,000’s invested, no more SONOS for me. Stay away. They are not what they used to be.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You need 2

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need 2 of these to connect to your soundbar. I didn’t realize that and didn’t want 2.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after2 weeks

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bose speaker that I took to other countries in a backpack to work sites for more than eight years the thing was indestructible. This futuristic looking piece of crap gave me issues with no instructions on how to fix it after two weeks. do not buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pain to setup. Returned it

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrost product setup ive ever experienced. Would refuse to setup. Would connect to my wifi. Then say it cant be found. Kept going round and round not finding it. Returned the product. Not messing with this. Cant even hookup to bluetooth until you setup in the app. Dumb design

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Era 100

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned since would not connect to mesh system. 2 hours on phone with sonos and 1 hour with geek squad to no avail.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for sharing your feedback about the Era 100. I’m genuinely sorry to hear about the challenges you faced while trying to connect it to your mesh network and for the time spent troubleshooting without success. Your time is valuable, and I regret that we couldn’t provide the seamless setup experience we strive for.

      Mesh networks can sometimes pose unique challenges with device connectivity, but we’d love the opportunity to help resolve this issue if you’re open to trying again. Here are a few tips specific to connecting Sonos products to a mesh system:

      Ensure Your Mesh Node Configuration:

      Place the Era 100 near the primary node (the one connected directly to your modem) during the initial setup.
      Avoid connecting it to a satellite node initially, as this can sometimes cause connectivity issues.
      Check for Network Settings Conflicts:

      Ensure your mesh system’s SSID is consistent across all nodes (i.e., a single network name).
      Disable any “band steering” feature that automatically switches devices between 2.4 GHz and 5 GHz bands, as Sonos products work best on the 2.4 GHz band.
      Use Ethernet (if possible):

      Temporarily connect the Era 100 to your router using an Ethernet cable for setup. Once it’s added to the system, you can configure it to work wirelessly.
      Contact Us for Deeper Diagnostics:

      If these steps don’t resolve the issue, our team can guide you through advanced troubleshooting.
      I completely understand your frustration and respect your decision to return the product. However, if you decide to give Sonos another try, we’re here to ensure the process is smooth and successful.

      Thank you again for your patience and for bringing this to our attention. If you have any additional feedback or questions, please don’t hesitate to reach out. john.milton

  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound quality, not a portable speaker

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonos ERA 100 is a nice bookshelf speaker that would work well in a medium size room/family room and does well at the most important thing for a speaker: sound quality. First be aware that this is not a portable speaker. It does not have a battery for mobile operation. The speaker comes attractively packaged with a power cable and clear instructions. While not overly large, the speaker is quite heavy so you won't be moving this around the house very much. The speaker has some simple touch controls on the top and a physical microphone switch if you don't want to feel like someone is listening to you. Setup was straightforward and clear. Like most things these days you need to download and install the Sonos app to complete setup. Everything worked perfectly the first time and I had no issues connecting and using the speaker from my phone (bluetooth), over wifi and streaming music services. Most importantly, the sound quality is really good. The range of volume of this speaker may be somewhat smaller than other speakers I have used; the loudest volume was very loud but it did not allow me to push the volume to an uncomfortable level. I consider that a good thing. And the sound did not distort at the highest volume. Bass is rich and treble is crisp and clear. While I would recommend this product, I also think there are many other good options out there, especially in this price range.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fair sound but not that good!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend a little extra and go with the Era 300 instead of this speaker.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You'll be SORRY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. Unless you like the sound to go out for long periods of time. Or my favorite the high pitched sound that comes out of the speaker and sound bar. Best But WILL NOT help you with these problems. When you try to return they will not refund your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst speaker ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst speaker ever! You have to use wifi to hook it up not just Bluetooth, and ones it is hook up to my phone it wouldn't even hook up to a turn table. If you are thinking about buy this speaker don't, if you already bought it return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sonos is a terrible company

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product has high distortion making it unusable. Call Sonos phone number 1.5-2 hour on hold never answers. No warranty. Research Sonos before buying. I got taken.

    No, I would not recommend this to a friend