Customer Ratings & Reviews

Hello Isildur,

Your feedback is valuable to us, and I appreciate you sharing your experience. We continuously strive to improve our products and enhance the value they bring to our customers. If you have any specific feedback or suggestions on how we can improve the sound quality or overall performance of our products, please don't hesitate to let us know. We recommend tuning your system thorugh the Sonos App using the EQ settings. Also tuning the system to the specifics of your room using tru play will help deliver the best sound possible. I hope this helps. Thank you for being a loyal Sonos customer.

Hi there,

I'm sorry to hear you're having trouble with the setup and WiFi connectivity of your Sonos speaker. It's frustrating when your other devices are working seamlessly, and your Sonos isn't. Let's figure this out!

Troubleshooting Steps:

Check Your Network:
Open the Sonos app and head to Settings -> System -> About My System. Find the 'Network Matrix'. Look for the 'WM:' numbers next to your Sonos speaker. Lower numbers (like 0 or 1) indicate good signal strength, while higher numbers suggest interference.
Restart Router and Speaker:
Unplug your router for 30 seconds, then plug it back in. While it's restarting, unplug your Sonos speaker. Once the router is fully back online, plug in your Sonos speaker.
Placement and Interference:
Are there any large metal objects, microwaves, or other wireless devices near your Sonos speaker? These can create interference. Experiment by temporarily relocating your speaker away from these.

I hope this helps!

It’s really unfortunate to hear about your experience with the Era 100 speakers and Sonos customer service. Spending hours trying to troubleshoot a product, only to be told that a major update will take months, is incredibly frustrating, especially after investing in a premium product. Reliable customer support and a product that works seamlessly out of the box are essential, and it’s disappointing those expectations were not met. We hope to win you over as a customer in the future as we take your invaluable feedback to make our products and services even better.

Hi there,

I understand you're excited about the great sound from your Era 100s but are having trouble getting them working with Alexa. Let's sort this out!

Troubleshooting Steps:

Verify Alexa Setup:

Open your Sonos App, go to Settings -> Services -> Voice . Make sure Alexa is enabled.
In the Alexa app, check if your Era 100s show up under devices. If not, you may need to re-link your Sonos skill within the Alexa app.
Internet Connection:

Ensure both your Era 100s and the device you're using for Alexa commands have a strong Wi-Fi connection.
Microphone Test:

Double-check the microphone isn't muted on the Era 100s. You can see its status within the Sonos app or on the speaker itself.

I hope this helps!

It sounds like you had a frustrating experience with the Sonos Era 100 setup. Here’s a quick rundown of troubleshooting steps that might help if you decide to give it another try, or for others in a similar situation:

Ensure App Compatibility:

Update: Make sure you have the latest version of the Sonos app installed.
Compatibility: Check that your Sonos app version is compatible with the Era 100. The Era 100 may require the newer Sonos S2 app.
Check Network and Connectivity:

Wi-Fi: Verify that your Wi-Fi network is stable and that your phone or tablet is connected to the same network.
Signal Strength: Ensure the speakers are within range of your Wi-Fi router.
Follow Setup Instructions Carefully:

Step-by-Step: Use the Sonos app’s step-by-step setup guide to add your Era 100 speakers.
Troubleshooting: If the app encounters issues, try closing and reopening the app, or restarting your phone or tablet.
Reset the Speakers:

Factory Reset: If you’re unable to connect a speaker, try performing a factory reset. This often involves holding down a button on the speaker until the LED light flashes.
Check for Interference:

Wireless Interference: Ensure there are no other devices causing interference with your Wi-Fi signal.
Consult Sonos Support:

Customer Support: If you continue to experience issues, reach out to Sonos customer support at support.sonos.com for further assistance. They can provide detailed troubleshooting steps and help resolve any app-related issues.

I hope we can resolve this issue for you!

Thank you for sharing your experience with the Era 100. I’m truly sorry to hear that it hasn’t met your expectations and that you’ve encountered issues with sound quality and connectivity. Your feedback is invaluable, and we want to do everything we can to address these concerns.

To begin troubleshooting the connectivity issues:

Ensure Your Device is Updated: Check that both the Era 100 and the Sonos app are running the latest updates. Firmware and app updates often resolve performance and pairing issues.
Optimize Your Wi-Fi Connection:
Place the Era 100 within a strong Wi-Fi signal range and away from devices that may cause interference, such as microwaves or cordless phones.
Ensure your router supports a 2.4 GHz frequency, as this band is typically more stable for smart devices.
Reboot Your System: Restart your router, the Era 100, and the device running the Sonos app to refresh connections.
Factory Reset (if necessary): As a last resort, perform a factory reset and set up the Era 100 again via the Sonos app.
For sound quality concerns, please make sure that Trueplay Tuning (available on supported devices) is enabled. This feature optimizes the speaker’s performance for the acoustics of your space.

If you’ve already tried these steps and continue to experience difficulties, our dedicated support team is here to assist you further. You can reach us through chat, email, or phone, and we’ll work to find a resolution that restores your confidence in the Era 100.

We appreciate your honest feedback and sincerely regret the frustration this has caused. We’re committed to ensuring you have a seamless and enjoyable listening experience.

Thank you for sharing your feedback about the Era 100. I’m genuinely sorry to hear about the challenges you faced while trying to connect it to your mesh network and for the time spent troubleshooting without success. Your time is valuable, and I regret that we couldn’t provide the seamless setup experience we strive for.

Mesh networks can sometimes pose unique challenges with device connectivity, but we’d love the opportunity to help resolve this issue if you’re open to trying again. Here are a few tips specific to connecting Sonos products to a mesh system:

Ensure Your Mesh Node Configuration:

Place the Era 100 near the primary node (the one connected directly to your modem) during the initial setup.
Avoid connecting it to a satellite node initially, as this can sometimes cause connectivity issues.
Check for Network Settings Conflicts:

Ensure your mesh system’s SSID is consistent across all nodes (i.e., a single network name).
Disable any “band steering” feature that automatically switches devices between 2.4 GHz and 5 GHz bands, as Sonos products work best on the 2.4 GHz band.
Use Ethernet (if possible):

Temporarily connect the Era 100 to your router using an Ethernet cable for setup. Once it’s added to the system, you can configure it to work wirelessly.
Contact Us for Deeper Diagnostics:

If these steps don’t resolve the issue, our team can guide you through advanced troubleshooting.
I completely understand your frustration and respect your decision to return the product. However, if you decide to give Sonos another try, we’re here to ensure the process is smooth and successful.

Thank you again for your patience and for bringing this to our attention. If you have any additional feedback or questions, please don’t hesitate to reach out.