Customer Ratings & Reviews

We purchased 2 of these speakers two weeks apart. The first was a cinch to set up, the second is nothing short of a nightmare. No matter how many times I reset to factory settings it will not register. When I call customer support the wait time is at least 60 minutes.

Best Wireless Speakers you can get for Dolby Atmos surrounds.

Freaking awesome speakers. Great UI. Can’t go wrong

the best speaker that I have bought is called Sonos

I was pretty excited to get my wife some Sonos speakers for Christmas thinking it would be much better than the cheap Bluetooth speakers she has been using (at least they sound great on display), and with WiFi capability could add extra speakers to the system for other parts of the house later. Unboxing is basically where the excitement ended. I bought her an Era 300 and a Move 2, started with setting up the Era 300. Won’t connect, won’t update, find something that says to use an Ethernet cable to update…. but then found out you need to buy an adapter from Sonos since there is no Ethernet port. Switch to setting up the Move 2, which appeared to connect and update without an issue. Back to setting up the Era 300…more won’t update messages. Reboot the speaker several times…nothing. Factory reset the speaker several times (which means each reset you have to try reconnecting)…nothing. Reboot the WiFi AND the speakers several times…nothing! At some point both speakers magically showed up and was able to play some music. Next time opening the app, again nothing….neither speaker is connected. They seem to just vanish into thin air as if they were never connected in the first place. This is a very frustrating ordeal and not worth the hassle of spending valuable time on the phone for probably an hour, with someone I can’t understand what they’re saying, to end up in the same place I am now…speakers that just won’t connect or stay connected. That being said, everything…and I really mean everything else connected to our WiFi works flawlessly. Even our backup generator which only gets a 24% WiFi signal is connected and sends me messages when it exercises, when the exercise cycle is complete, and that it is ready to run. The generator accomplishes this at 24% signal through walls and probably 30-40 ft from the modem, the speakers are 12 and 15 ft away. Too much hassle….returning these headaches to Best Buy when I am off this weekend!!!

Sonos speakers just seem to get better and better.

Good speakers, packaging was good, delivery was on time

Enjoying my speaker when paired to my record player but when I pair it to my phone I have to unplug my speaker and move it close to our network tower in home or else my music cuts in and out while listening. If it wasn’t for this I’d give it 5 stars. Just think an almost 500 hundred dollar speaker shouldn’t do that.

These are great sounding speakers, however the application is very buggy and doesn’t work consistently. This is freaking frustrated when you have expensive speakers that you can even change the EQ or other settings. The UI is really bad unfortunately. Support is really bad as well. What has happened to Sonos?

Syncing fine to my Sonos library. Having trouble getting it to calibrate the room for audio. Jury still out.

The Era 300's reliance on the Sonos app and Airplay make it useless for many applications, including sharing the speaker between devices, any audio where lag matters, use with a computer. Airplay is difficult to use if you have multiple Apple products, as each device will try to connect to the speaker. Once you do connect, audio suffers from lag. If you try to rely on Bluetooth, Apple devices will still keep trying to revert to Airplay. This creates a situation which is unnecessarily complex and frustrating. You need a Sonos account and setup the Era 300 in the Sonos App to do anything. It won't even work as a Bluetooth speaker until you set it up in the Sonos App. And once you connect to the app, you're forced to connect the Era 300 to your local WiFi network, which repeats the Airplay frustration over and over. You do have the option to connect the speaker with a 3.5mm cable. But you'll have to buy a proprietary Sonos USB-C cable, which is out of stock six months after release. And if you do get a cable, you'll still need the app and of course you won't be able to share the speaker. This is my first Sonos product and it's clear the company just hasn't adapted. I suppose this product would have been great as a whole home solution used with a single device. But in multi-device homes where lagless audio matters it fails badly. It places the user in a clash between Apple and Sonos ecosystems, which is endlessly frustrating.

My room is 30x25 and I'd say its not great but it sounds good.

These speakers constantly drop from the Sonos app. They can sound good if you retracted tune them with TruePlay, but unfortunately for all Sonos customers TruePlay no longer functions after Sonos destroyed their app with a “redesign.”

The speakers are great but Fed Ex is garbage. I’ll never order anything online from you again if you continue shipping via Fed Ex.

Speakers sound great. Bought 2 of these speakers open box (excellent condition) for 339.99 each. 2 days later, Best Buy had the same open box in excellent condition listed for 322.99. I asked for a price match and best buy refused. They gave me the option to return the speakers then rebuy them at a lower price to me this seems counterproductive and a waste of everyone's time. Had the prices dropped after my return window I would have understood.

Don't waste your money. Setup was horrid and performance was not consistent. Sounded great when it worked. Same problem with multiple Sonos speakers. Reached out to Sonos and they had no options for us to make it better.

I purchased these as an upgrade over my Sonos Ones for surround sound. Much to my dismay when you set them up as surrounds in the Sonos app, the center speaker is disabled. I discovered that Sonos intentionally did this because they decided this was the best configuration for surround sound. To my ears they aren’t much different than the Ones. I think Sonos should have given the consumer the option of turning on or off the center speaker and let them decide for themselves. Very disappointing for $900 worth of speakers.

Could not get the speakers to work with the sonos arc bar while watching tv, despite hours on the phone with tec support. Returned and purchased traditional speakers

I figure I’ve spent around $8,000 on Sonos speakers, controllers, etc. over the past 15 years which has included systems for three different houses. Unfortunate, Sonos products, especially their controlling software, has gone downhill significantly as of late, to the point where my two house systems rarely work. But don’t take my word for it. Search for your own reviews of Sonos systems online, through Apple App Store, etc., searching by most recent. In short, I cannot in good faith recommend Sonos products to anyone any longer. Look elsewhere.

Requires Sonos App to utilize. The App and the speaker would never stay connected to the wifi. After numerous factory resets, power cycling the router, and hours with tech support the speaker is being returned. Check the Sonos forums to note that this is a know issue with this speaker. Once connected is sounds nice, but, yeah.