Customer Ratings & Reviews
- Model:
- FIVE1US1BLK
- SKU:
- 6411135
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Five high-fidelity Wireless Speaker for its unparalleled sound quality, ease of use, and impressive bass. The setup process is quick, and the speaker maintains quality sound at different volume levels, all within a sleek design and convenient size. However, some customers express concerns about connectivity limitations, as it lacks Bluetooth. Others mention the price point, compatibility issues with certain platforms, and the need for improvements to the app and the addition of a microphone for voice commands.
This summary was generated by AI based on customer reviews.
Needs to be plugged in.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but it has to be plugged into the wall. For that I had to only rate it as 3 stars and actually return it. Sonos makes great products but was looking to utilize this more as an upgraded portable speaker.
No, I would not recommend this to a friendGood sound, not blown away, though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For sure, this is a good speaker, but for tge price, and all of tge online hype, i feel slightly let down. I have an Arc,several OneSL’s, symphonisk wall speakers, and several subs. I am familiar with Sonos products. At low volumes, it does sound fantastic, but the louder you turn it up, the more noticable the DSP becomes. Especially in tge low end. Im going to buy a second one to see if a pair will help even everything out.
I would recommend this to a friendIncredibly disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I completely misunderstood this product when requesting it for Father's Day. I heard Sonos was great and when I heard you could have multiple speakers wirelessly, I misunderstood Sonos Five as a five speaker set. Then I tried returning it and it had to be returned within a two week window, which I missed because Father's Day was 3 days outside that window. I reluctantly kept it and tried it out only to find that it does not utilize Bluetooth. You have to download the Sonos app and you are at the mercy of their software. It only does streaming and will not play songs downloaded to my iPhone. If I want to play music from my phone, I have to manually plug it in to my iPhone. If I had known all of this prior to purchasing, I would have never bought it.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review. The Sonos Five is a part of the Sonos system which is where the confusion may have come from. Via wifi you can have up to 32 of our products together in a system to play the same thing everywhere you different songs in different rooms. We do not have bluetooth in our products (other than our portable products) because wifi offers the best quality and more reliable streaming experience. Bluetooth is great for on-the-go, however it has a few limitations that limit the sound/usability experience. Keep in mind that you can airplay the songs from your apple music library that are downloaded on your phone to our products. Feel free to reach out to us at sonos.com/support if you'd like any help. We think you'll really like it once you get the hang of it!
Get two if you've got a big room.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, but too little by itself for a good sized room. Definitely need two or more of these to not feel the sound is too big for the speaker in a big room. Going to in-ceiling instead.
No, I would not recommend this to a friendNo Bluetooth needs a network to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Read carefully Bluetooth only used for setup. Needs WiFi and a network. Bought a Bose S1 pro for the same money. I thinks the S1 is a better choice.
No, I would not recommend this to a friendreturn policy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not about speakers about the return policy on Best buy. You should be able to return up to 90 days if you need,
I would recommend this to a friendA waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the compact size but after trying numerously, it just wouldnt work so i returned it. You need electronics knowledge to work this device as the instructions werent very helpful
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like the setup process for the Sonos Five was frustrating. Here are some steps you can take if you decide to try again or for others encountering similar issues:
Check the Basics: Make sure the speaker is powered on and connected to your Wi-Fi network. Ensure that your phone or tablet is on the same network.
Sonos App: Ensure you have the latest version of the Sonos app. Updates can include bug fixes and improvements.
Setup Instructions: Review the setup instructions in the Sonos app or online. Sometimes, following the step-by-step guide provided in the app can help clarify the process.
Power Cycle: Turn off the Sonos Five, wait for about 10 seconds, and then turn it back on. This can sometimes resolve connectivity issues.
Wi-Fi Connection: Ensure your Wi-Fi network is working properly. If possible, try restarting your router.
Reset the Speaker: If you’re still having trouble, consider performing a factory reset. For the Sonos Five, hold down the connect button while plugging in the power. Continue holding until the light flashes orange and white, then release. This will reset the speaker to its factory settings.
Contact Support: If you’re still having issues, contacting Sonos customer support might be helpful. They can provide more detailed troubleshooting steps or identify if there is a specific problem with the device. Find out more at support.sonos.com
If you have any specific issues or error messages that came up during the setup, feel free to share them, and I can offer more tailored advice!
Not compatable with Sonos One System
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this speaker to use outside hoping it would be compatable with our existing Sonos One system but it wasn't. Ended up returning.
I would recommend this to a friend- Cons mentioned:Compatibility
Android Users Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have Android devices, dont even bother with this. Sonos products wont work well with Android devices. Sonos seems not to care as there have been several issues many Android users have brought to Sonos attention, and they say "we are working on it" but its been years and nothing has been done. Just buy Bose, they probably sound better anyway.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thanks for the review. We'd love to hear what issues you're having that are endemic to Android? Thanks!
- Cons mentioned:App, Connectivity
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To difficult to connect!! App is not clear and very confusing
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .We'd love for you to reach out to use at sonos.com/support so that we can get you up and running!
Very upset customer who paid $600 for junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee told me it would connect with the TV but it doesn’t
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality, Volume
Unbelievable Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the Sonos Five as a wedding gift and I've been absolutely blown away at the sound quality coming from such a compact package. The amount of deep bass such a tiny package can produce is just mind blowing. In a small to medium sized room I can't imagine you would need a subwoofer. Gets pretty loud as well all while staying super clean. Is it going to replace a two channel setup with a seperate amplifier? Definitely not, but for casual listening this a great speaker. I love music and can appreciate a true 2.0 setup, but it's very hard to beat the ease of use and practicality of a Sonos system. If you're an audiophile maybe go with some good bookshelf speakers and an integrated amplifier. For everyone else the Sonos Five is going to be more than enough for all your needs.
I would recommend this to a friend - Cons mentioned:Connectivity
Dead speaker. Cannot cannot after hours of trying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work upon arrival. Very frustrating. WiFi is fine but could not connect after hours of trying to connect. Returning product. My guess and speaking with service WiFi speakers just not as good as wired. End of story. Don’t frustrate yourself trying to connect and reconnect every time you want to listen to music.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for taking the time to review! This is usually a wifi network setting that we can get up and running in the matter of minutes. If you ever decide to give our products another try, we'd love to get the network squared away so you can enjoy the easy experience of wireless, whole-home audio!
- Cons mentioned:Connectivity
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Just wanted a speaker with Bluetooth capabilities. This requires that an app be uploaded and it only plays what's free on the app or what im willing to purchase from the app
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for the review. Correct, or products are designed to work on wifi and wifi only. Unless it's one of our portable speakers. The reason for this is that wifi offers the best fidelity and over best music experience in the home, which is where our products are intended to be used. We don't charge for our app or any features inside of our app. The only thing you pay is to the music services that you would like to use.
Not impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got the merchandise because Best Buy keeps cancelling my orders automatically, no idea why, nobody can tell me, nobody to call just a chat with the same canned responses, you need to do better Best Buy
No, I would not recommend this to a friendSonos doesn't work with Verizon ... or any router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product. Don't believe the hype - literally the most difficult thing to set up you've ever come across. Wifi won't connect, reset the thing, reset the wifi, reset the app, reconfigure the wifi ... This is with a standard Verizoin WIFI router... and it's not the first time this has happened with a Sonos product either. Someone gave me a Roam - same thing.
No, I would not recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have two of the Play 5 in my shop. Killer products.
I would recommend this to a friendSonos, horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos: horrible customer service Sonos: horrible technical support Sonos: horrible product Sonos: horrible app Do not recommend
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you've had a very frustrating experience with Sonos. If there is anything we can do to help, feel free to reach out via email at support@sonos.com. We look forward to hearing your feedback as it is truly invaluable to us!
Poor sound and requires invasive permissions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work without giving your location and access to my phone microphone. Sound was low quality compared to other far less expensive speakers I have.
No, I would not recommend this to a friendNo power cord and damaged Sonos Fived recieved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly this review is towards Best Buy. Recently puchased a Sonos Five open box speaker. It was marked as in excellent condition. No power cord was shipped. Front grill is damaged in several places. Best Buy customer care let me know that power cords are concidered accessories and not included. Any one have a spare power cord for a damaged in excellent condition Sonos so I can see if works?
No, I would not recommend this to a friend