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Customer Ratings & Reviews

Your price for this item is $599.00

Customer reviews

Rating 4.7 out of 5 stars with 1370 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers commend the Five High-Fidelity Wireless Speaker for its unparalleled sound quality, ease of use, and impressive bass. The setup process is quick, and the speaker maintains quality sound at different volume levels, all within a sleek design. Some customers express concerns about connectivity options, as it lacks Bluetooth, and consider the price a drawback. Additionally, a few users have noted issues with app compatibility and the absence of a microphone for voice commands.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,370 reviews
  • Rated 2 out of 5 stars

    Sonos 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After connecting sonos 5 it play few days and after it would power up back.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi, and thank you for the review! We would love to help you set up your products. Feel free to reach out to us at anytime at Sonos.com/support. There you can choose your preferred way to contact us. john.milton

  • Rated 1 out of 5 stars

    Sonos five would not buy if I was you..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on September 3 today is October 30 little over a month for over $500 this should be a great speaker that last The bass already sounds distorted. Would never buy again and the telling me they will not return it!

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hey, and thanks for your review. We would highly encourage you to reach out to us at sonos.com/support. This could be a defective unit, or even as basic as a software issue believe it or not. Either way, we should be able to take care of you directly if you're having technical difficulties with a brand new product! john.milton

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Beyond impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was new to me, the brand and all, but as it turned out the speaker was not only good. It was phenomenal. The sound is crystal clear, smooth vibrations, and not to mention compact. The app, which is a necessity for operating the device, is also easy to install and easy to use. This device has indeed changed the way I listen to music and the news.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The deficient sonos 5 with no bass sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was defective, there was no bass sound. We recommend not to buy open box never ever

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy open box items from best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead out of the box. Didn’t use until a couple months after I purchased since I purchased it for the summer and they wouldn’t accept a return.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for writing this review. We would love to help get you up and running. Feel free to head over to Sonos.com/support and reach out to us whichever way you prefer. john.milton

  • Rated 1 out of 5 stars

    Can’t get my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been over 3 weeks and still have no idea to when I’ll get my purchase. Went to Best Buy and the girl at the counter said I wish I knew ..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst surround in history Waste of money, don’t buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give it a 0. This is over priced with no bass. Do not buy this.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi, and thank you for your review! We're sorry you didn't think that the Play 5 had enough bass as that is a great reason to buy the Sonos Five. We'd recommend checking that the speaker is up-to-date. If it is, we would recommend contacting us at Sonos.com/support. If it's just not enough bass for you, then that is personal preference and we understand. Thank you for giving our products a chance! john.milton

  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Doesn’t work most of the time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these speakers for my kitchen/great room area. The sound is amazing! I’ve been really happy with how it sounds (love the bass), but that’s when I can get it to connect! To say we’ve been frustrated is an understatement. With how much we spent on these speakers we didn’t expected that we’d have these many issues with them. They keep cutting out for no reason, or they don’t show up on our computer or phones to even select. We bought a wi-if booster even though we’ve got the top speed internet already. That didn’t work. We paid to have a tech guy come and see if we had things setup well for them and we did. Just yesterday I had to delete the apps and set it up...AGAIN...only to have it stop in the middle of a song for no reason. Then we couldn’t connect to the speakers for the rest of the evening, which we were frustrated about because we had a party and wanted to listen to music. I wish I had spent my money on something that works when it’s supposed to! Buyer beware.

    No, I would not recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Hi, and thank you very much for the review! We're terribly sorry that you're having these issues. They do sound like network interference/strength from what you've described! We would highly recommend reaching out to us at sonos.com/support so we can resolve these issues for you! john.milton

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos makes great speakers. Had the five for a while now. Going strong. Full sound, great bass. I use it outside during cookouts and fills the backyard.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos Five for the win!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned the speaker for a few years and absolutely love the way it sounds. It already has a stereo spread, but I’m coming back to buy another one so that I can pair them together for true how you doing wide stereo sound. Best Buy Shipped out and delivered in 2 days!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and Quality! The Sonos fives are a great addition to my Sonos system! The deep sound is absolutely amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cool. Deep bass and treble is clear. But they don’t have Bluetooth. I think Sonos will upgrade for next generation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have purchased more Sonos speakers and I added this one to our collection so we Can hear music from every corner of the house ! Cons is that they don’t let you using any app for listen music

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and sleek design. Great for a medium to large rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything promised and more. Easy setup, rich sound in a large room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound and great speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent speakers...love all of my Sonos products .One of the best wireless speakers systems..The 5's are amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, same issues as other WiFi speakers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is best of the Sonos speakers and sounds great. I only hesitated to give it five stars because Sonos provides terrible guidance on sorting out WiFi problems with wireless speakers generally and tries to push people into using SonosNet, which is a 2.4Ghz mesh network of the speakers that sits, invisibly, on top of your WiFi. The Sonos Five is 5Gz capable but many of their other speakers aren't. Using a bunch of them together requires a good meshed WiFi system. That's just as true for Bose or others. It's just that they don't distract from fixed your WiFi problem with a private mesh that doesn't work well for most.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I expected more bass, but it’s still good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Five sounds fairly spacious considering it’s a single unit. However, in my personal experience, the bass extension isn’t a whole lot different than my much smaller single Bose Portable Smart Speaker. That said…. The Sonos Five has a clearer, perhaps more detailed sound than the Bose. (The Bose sounds pleasant, but it has that famously colored Bose sound.) Regardless…. I expected more bass based off of the Rtings review and other reviews I’ve see written elsewhere on the Internet. But I suppose I was hoping for a miracle considering this speaker’s relatively modest size.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review of Sonos Five

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent high quality studio quality sound. I have an AIWA Exos 9 as well and this his outstanding quality and superior performance which says a lot.

    I would recommend this to a friend