Customer Ratings & Reviews
- Model:
- FIVE1US1BLK
- SKU:
- 6411135
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Five High-Fidelity Wireless Speaker for its unparalleled sound quality, ease of use, and impressive bass. The setup process is quick, and the speaker maintains quality sound at different volume levels, all within a sleek design. Some customers express concerns about connectivity options, as it lacks Bluetooth, and consider the price a drawback. Additionally, a few users have noted issues with app compatibility and the absence of a microphone for voice commands.
This summary was generated by AI based on customer reviews.
SONOS Five: tremendous sound value for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased one unit for dining room console and have decided that a pair or like sonance models to install for theater room. Very happy with purchase.
I would recommend this to a friendSonos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos are amazing! I would recommend them to anyone!
I would recommend this to a friendOutstanding Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want sonos in every room of my house and on my patio.
I would recommend this to a friend- Cons mentioned:Connectivity
Short lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 18 months, then it started losing signal on the regular. Eventually would not connect to WiFi at all. No help from Sonos. I will not buy a Sonia product again.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi, and thank you for your review! We're very sorry that your Play5 had issues connecting to Wifi! In our experience, this is almost always due to a network inconsistency. Check out these pages for some answers! Please don't hesitate to reach out to us again at sonos.com/support. We apologize for the inconvenience, as we have been incredibly busy these last few months!
https://support.sonos.com/s/article/3286?language=en_US
https://support.sonos.com/s/article/290?language=en_US#:~:text=Make%20sure%20you're%20connected,device%20from%20connecting%20to%20Sonos.
- Pros mentioned:Sound quality
Great sound poor multiple user experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the app is easy to use for setup and playing audio sources. One star taken away because it’s difficult to allow other members of my household to control the speakers.
I would recommend this to a friend - Pros mentioned:Sound quality
Warning Don’t Buy Sonos Until They Fis The App
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. But since they rolled out an app update they do not play consisently. Imagine outfitting a whole home $1,000’s and they wont play as designed. Very very messed up. You’ve been forewarned.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .I'm truly sorry for the frustrating experience you've had with the Sonos Five after the app update. I understand how upsetting it must be, especially after investing so much into outfitting your home with a system that isn't working as expected. Your concern about the inconsistency in performance is valid, and we take it seriously.
There are a few steps you could try to stabilize the connection and performance:
Network Check: Sometimes network issues can cause connectivity problems. Ensure your speakers are on a strong and stable Wi-Fi network, and try restarting your router.
Firmware Update: Confirm that both your app and speakers are running on the latest firmware. Sonos regularly releases updates that may fix bugs related to performance.
Reboot Devices: A full reboot of the entire Sonos system (including your router) can sometimes resolve lingering software issues.
Contact Support Again: If none of these steps help, I’d recommend contacting Sonos support with this specific issue. They may be able to escalate the problem or offer more tailored troubleshooting. Reach us at support.sonos.com.
We appreciate your patience, and we’re committed to helping you find a solution
Needs a remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but the absence of a remote is a major pain.
No, I would not recommend this to a friendPoor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t be fooled with ‘easy plug and play setup.’ You’ll likely spend 45 minutes to and hour just resetting and re-adding the speaker to your network anytime you move or god forbid change ISPs.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .To address the connectivity and setup issues with your Sonos Five, here are some solutions you can try:
Update the Sonos App and Firmware: Ensure that both your Sonos app and the speaker's firmware are up to date. This can resolve many connectivity issues.
Reboot Your Router and Speaker: Sometimes, simply rebooting your router and the Sonos Five can resolve connectivity problems. Unplug both devices for about 30 seconds, then plug them back in.
Assign a Static IP Address: If you frequently change ISPs or move, consider assigning a static IP address to your Sonos Five. This can help the speaker maintain its connection to your network more reliably.
Relocate Your Speaker: Ensure that your Sonos Five is within a good range of your Wi-Fi router and that there are no significant obstructions or interference from other wireless devices.
Factory Reset the Speaker: As a last resort, if all else fails, you can perform a factory reset on your Sonos Five and set it up again from scratch. Be aware that this will erase all settings and connections, so it should be done as a final step.
By following these steps, you should be able to improve the setup and connectivity experience with your Sonos Five. Apologies again for the frustrating experience and I hope these tips help you get back up and running.
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY- SONOS will stop connecting to the app and they force you to buy new system. I had to trash over $1k in speakers sine they are no longer supported.
No, I would not recommend this to a friendDon't buy look elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos sucks! No customer support! Constantly failing. I have 3 play 5s, 2 3s and 2 1s. Also have 2 playbars and a sub.
No, I would not recommend this to a friend