Customer Ratings & Reviews

It’s frustrating when a product stops working, especially after such a short period. Here’s what you can do to address the issue with your Sonos Move 2:

1. Perform a Reset:
Soft Reset: Hold down the power button for about 5 seconds until the device powers off, then turn it back on.
Factory Reset: If a soft reset doesn’t work, try a factory reset. Hold down the power button for about 15 seconds until you see a flashing red light, then release the button. Keep in mind that this will erase any settings on the device.
2. Check for Firmware Updates:
Open the Sonos app and check if there’s a firmware update available for your Move 2. Sometimes issues arise from outdated software, and an update could resolve them.
3. Try Different Power Sources:
Ensure that the speaker is properly charged or try plugging it into a different power outlet. Sometimes, power issues could be related to the charging cable or adapter.
4. Contact Sonos Support:
If the above steps don’t work, contact Sonos customer support @ support.sonos.com for further assistance. Since your Move 2 is still relatively new, it should be covered under warranty. They may offer to repair or replace the device.
5. Document Your Issue:
Keep a record of all the steps you’ve taken, as well as any communication with Sonos support. This documentation can be helpful if you need to escalate the issue or if you’re offered a replacement or refund.

Hopefully, these steps help you get your Sonos Move 2 back up and running or secure a replacement if needed.

It’s great to hear you’re enjoying the sound quality, but I understand your frustration with the app. The app is crucial for operation, and it’s disappointing when it doesn’t meet expectations. Sonos is currently addressing these issues so you can fully enjoy your experience without the hassle. Thank you for sharing your feedback—your voice is important in pushing for improvements.

Thank you for sharing your experience regarding the purchase of the Sonos Move 2 from Best Buy. We are truly sorry to hear about the mix-up with the open box item and the subsequent challenges you faced with the return process. It’s understandable to feel frustrated in this situation, especially when you were expecting a specific product and were left with one that doesn’t meet your needs.

While Sonos products are designed to provide exceptional sound quality, it’s disheartening to hear that the purchasing experience did not reflect that same standard. We appreciate you bringing this issue to our attention, as it highlights the importance of clear communication and quality control, particularly with open box items.

We recommend reaching out to Best Buy’s customer service again to explain the situation. Sometimes, escalating the issue or asking to speak with a supervisor can help in resolving these types of discrepancies. Additionally, keeping any documentation or communication regarding the purchase can be helpful in making your case.

If you have any other questions or need further assistance regarding your Sonos products, please don’t hesitate to reach out. Thank you for your understanding, and we hope this issue can be resolved satisfactorily.

I'm sorry to hear about the issues you faced with your new Sonos Move 2 speaker. It's incredibly frustrating to invest in a product only to have it not meet your expectations, especially when you're relying on it for an important task like playing audio for a slideshow. It sounds like the charging problem you encountered might be a defect, and returning it to the store is the right decision. Your experience is valuable feedback, and it's important for the company to hear about it to prevent similar issues for other customers. I hope you were able to swap it out and give us another try!