Customer Ratings & Reviews

Quality of the sound from the Sonos is incredible.

Pretty good speaker for my Sonos system. Has very good sound quality. Not too fond of the charging method but no big deal.

Wow! Great sound but bad company policies ruins it or me. I need a smart speaker that can be a part of a speaker group so i can listen outside AND inside at the same time. But Sonos has decided to block this feature. While researching this, i found a TON of complaints about Sonos dripping support for their previous products. So expensive, grat performance can be had IF you buy onlu Sonos AND repl aw ce them every few years! Bye, Bye Sonos! Returned today!

Pretty good sound can use alexa on it . Battery ok. Like that u can set down to charge the pick up and fo

Difficulty with remaining connected to music thru Alexa. Disappointed with the quality of sound. I was expecting a noticeable improvement over the sound quality of the Echo. Just not worth the investment.

Excellent sound system, speaker design and mobility

Sonos Move refuses to reconnect to my network. Had it connected for 2 days (was working fine), but now cannot get it to connect again. I select the SSID and enter the password and it tells me that I should "enter the correct password". I already did. Meanwhile friend is over and I supply password for his iPad to connect to my network. No problem. He immediately connects. I've tried restarting router. I've tried reloading SONOS app to my iPhone. I've tried restarting phone. I've tried powering SONOS device off and on. I've tried changing router settings including disabling IPV6. Does the Bose portable speaker connect any easier? I'll continue trying and update if I find a solution or I may need to return the device.

I spent hours on the phone with support. My speakers weren’t connecting with each other (4 speakers). Finally the guy said he'd have to escalate the problem to someone else. They never got back to me! Now when I call back, no doubt I'll have to go through the same steps all over again. I have 2 speakers that don't work at all, & 2 that I can only use with Bluetooth.

The only issue with this speaker is it turns on by itself and when i want to use it the battery is dead.

Works well, easy to link to WiFi, simple install just make sure the small plastic mounting piece in the packaging.

Very nice speaker, great sound. The only bad thing is that the battery will go dead even when fully shut down. Needs to be sitting on the chargers at all times.

You would think something this pricy it would work well, not in this case. I often needed to reconnect, if I could get it to connect via Bluetooth. And when I was successful connecting to Bluetooth Google Assistant did not. However, connected wireless seem to help but not for long, airplay often dropped or if watching YouTube and if paused it took approx. 20 sec to reconnect eventhough the video kept on playing. So annoying....

Great sound great system. Unfortunately the setting up is not friendly and the app has some bugs to work out.

Good sound, love being able to move it around the house. It sometimes disconnects to wifi.

I really wish I could give this 5 stars! The sound quality is great, but getting it to connect and maintaining the connection to wi-fi as well as Bluetooth is darned near impossible! First off, the set up took forever to find the device. Then every time I go to use it I have to fight to get it to reconnect again. Hope they find a fix for this soon!!

Very good loudness, decent not excellent bass. Battery life is excellent. Sonos app mkaes use very easy.

This speaker has been a great addition to my other Sonos speakers. Great for outside next to the pool.

I ordered this 373 days ago. Lost at local distro. Tried to cancel several times, CSRs said give it more time, every day for weeks. Then when it was finally clear enough to BB it wasn't coming, it was too late to get a refund. Hours in the store, on chat, on phone, nobody cares. I even opened the UPS case for them, so BB pocketed the $400 claim in the end, because it hadn't been delivered. And my speaker money. So a year later and it is still at the top of my orders queue as "Delayed". Thanks a lot

I could not get it to connect to my WiFi or Alexa App. Customer support from Sonos was terrible. All they did was read from the support page that I have previously followed.

I expected more sound for the money and store hype. Contacts for charging were spotty at best, so there was a lot of juggling to get it to charge. Not impressed.