Customer Ratings & Reviews

Fantastic product and great support from Best Buy.

Absolutely terrible. Sold it to me initially which included free installation and then rescinded it and then I lost the other benefits on all prepurchased items when I declined to renew. Have spent hours trying to fix with no calls back or help.

The battery doesn't last more than 5 hours eventhough it says up to 11 hours.

The Sonos Move sounds great. But it has a battery drain problem. When charged to 100%, then turned off completely with a 5 second press of the power button, the Move’s battery drains to zero percent in about 4 days. Also, when the Move is charged to 100%, left in standby mode and not used for 5 hours, the battery drained to 81%. Others are experiencing this problem too if you Google this issue.

The Sonos system is hands down the best thing out there. Everything is easily controllable from your phone. It’s all wifi based (and optional Bluetooth on the Move device) so you’re not messing around with Bluetooth pairing. There are very few, if any, glitches. The phone app is easy to use and full control of all devices and all music sources is just a touch of your cell phone. Sound quality for the Move device is better than any other competitor device. The portability and easy recharging is also great. A bit expensive, but highly recommended if it fits your budget. Also, they are “Alexa” or “Hey Google” compatible but you must choose which. It can’t be both at once. SONOS is a bit vague about the specs on their devices (particularly the size of the speakers inside the devices). But worry not. They sound big. Finally, these are available on AMZN, Best Buy, and of course SONOS’s web site. There is no reason to buy thru AMZN as the price will actually come up a bit lower at SONOS (due to taxes, depending on where you are). And there’s no reason to have AMZN take a cut of the profits. SONOS is fast with their shipping and their customer service for returns is excellent. If you want to see the devices in person, go to Best Buy and purchase there.

Love the sound, but it is not as loud as some reviews indicate.

Nice little unit. Would be nice if you could connect bluetooth without losing wi-fi.

Batrery runs out super fast. Awesome sound quality.

If you plan on using this with a large speaker system connected to Sonosnet, don’t buy it. It does not play well with non-remote speakers. Constant cut outs on not only the Move but the newer Roam as well. I have over $6000 worth of Sonos speakers. I bought one of these to go along with some others I have on the patio. It has been a constant source of frustration.

Horrible product! I am so disappointed in the way the product loses its wifi connectivity. I’ve had Best Buy Geek Squad reset the equipment to get it to work. Completely worthless piece of equipment

For Sonos first shot at a portable speaker, this speaker really shines! The signature Sonos sound is great and the ability to either connect through WiFi and Bluetooth (portable mode) is within a push of a button. It was a easy addition to my Sonos home setup using the Sonos app and connecting through Bluetooth was as well. There is a delicate WiFi/Bluetooth switch button in the back. This also supports the Alexa/Google smart assistant, but you can only use one or the other, but not both. AirPlay 2 support is also available which I truly love personally. I'm able to connect my Apple TV 4K to the Sonos in my room to get a bigger sound similar to having a soundbar. Portability is a bit much compared to other speakers within the same price range due to it's size, although the built in handle is very useful. Battery life is comparable to the UE MegaBlast which is around the 9-10 hours mark. The charging dock is a nice touch. There is also a USB-C port located at the back of the speaker just in case you need to charge it without the dock. Overall, you are paying for the Sonos brand and sound. It's pricey, but I also feel like it's worth it with the features beyond being just a speaker. Thanks.

This device is not compatible with older Sonos system products. After many hours of frustration trying to connect it and updating apps and IOS protocols, the app finally linked me to the Sonos website that described the fact that you need two separate apps (and even offered to sell me upgraded equipment). Needless to say, this is being returned. I'm now through with Sonos.

Its okay, nothing mind blowing about the speaker. Def not worth $400

Very disappointed with this product! Sound quality is lacking bass, almost forcing to add an extra bass. The bluetooth is not as responsive and not user friendly. The application for Sonos is useless. Skip this one go for JBL or Bose

I gave this product back to BBY to recycle after six weeks of use. The battery wouldn’t consistently recharge and Sonos customer service is brutal. Stick with JBL or Bose. Avoid like the plague.

OK I'm two months past the warranty period and the product quits on me. I call Sonos they can't fix it would have to buy a new one. Had the product 15 months and it quit and unable to fix. Do not buy this product. Others have had the same complaint so I'm not alone.

hard to set up but good sound when u finally do set it up.

It is. Nice and small, easy for me to move around

This is a genius creation. Sounds great, easy setup, and works seamless just as advertised. So far, no glitches, switches between wifi and bluetooth with ease. I use the Sonos connect as my hub for wired speakers from my receiver. This is a great solution for someone who wants to have portable expandability while having the ability to run independently at home or on the road. The music is perfectly synched with all the other speakers. I love how the app is also a speaker selector, so if you're at home and only want to run this speaker, turn on or off all other speakers..Now you run it on wifi without bluetooth issues like answering your phone, walk away.. whatever, but if your at the beach, bluetooth is available.. A++ Sonos!

sound not good as thought...……………………………………………………………………………………………...