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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,827 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I highly recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved to a new house and was sad to leave my fully wired, whole house stereo system behind in my old house. I wanted to be able to play music throughout my new house and easily control which rooms, volume, songs etc. - but I did not want to have to hire anyone to come in and run wires and speakers to every room. I researched wireless speakers and discovered Sonos. Long story short - I have now invested in several Sonos products and love being able to play music wherever and however I want anywhere in my house our outside - just through an app on my phone. And the sound quality is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    50 characters is way to many to review i like it ///////////////////////////////////////////////////////////////////////////////////

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Sound quality is amazing and the ability to “map the room” works perfect. Sonos makes great speakers

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easily recommended for any type of room. Sound quality is rich. Good bass. Compatible with alexa

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sonos One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Sonos - One. Sound quality is great, Sonos app is super easy to use, and love linking this with my Beam sound bar for full room sound. Need more One's.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Gen 1 seems better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had hoped getting a new generation Sonos I'd have improvements. Truth be told, my old one is better. This model is less responsive to voice control. Alexa fails quite often but works on the other unit, so I know it's not the app. The sound quality is just as fantastic as my other Sonos, no secret there. However, I wouldn't buy another one for the price, it's not worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sonos One

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. Nice to have voice option for places like the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall great sound as you would expect from sonos but I feel my alexa doesn't respond as well as other alexa devices

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great complimentary speaker for the Sonos sound ba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of these speakers provide perfect stereo surround sound effect. Ready to set up. Attractive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Sonos!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sonos speakers! The Sonos One is particularly nice since it has the Alexa functionality built into it. I have Sonos speakers in every room in the house. They are expensive, but they are worth it.

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thank you for taking the time to review the Sonos One. We really appreciate your advocacy and your time. john.milton

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great addition to my system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding rear speakers for my Sonos ARC Sound bar- Easy set up and they really bring the system together. Rock on Brothers and Sisters!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    AWESOME

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 22 of these SONOS One's around the house and the sound is incredible as well as super easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos One Gen 2

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos fan here-saw an open box deal and grabbed this one-actually got a pair. Great product and upgrade-replaced the black speakers and they went to the garage!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Best smart speaker with great audio

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and ease use of good sound get this! Adding the use of Alexa make this the best smart speaker you can buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    wish I had bough wired speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system has a mind of its own. It will shut down for no reason. Sometimes it goes completely crazy and changes songs every 30 seconds. I never had this problem when streaming Pandora through a wired system. Alexa is crazy and will interrupt and conversation even when no one says her name. I preferred the sound quality on my old sony surround sound system. I keep adding speaker to the system hoping the glitches will improve and the sound will get better but ultimately NOT happy with my new Sonos set up. Neither are any of my friends who made the same mistake. Oh not to mention whenI got a new router I had to completely reset up all 6 units by unplugging them and then plugging them directly into the router in order for them to reconnect. LAME

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not new or excellent condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionally this product was in excellent condition but cosmetically there is a blemish in the item. It looks like a minor dent as if it was dropped. I don’t have the energy to return. It works fine but I’d like to receive a $25 store credit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Sonos Produxt

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little poor on their software in being a bit finicky with set up but the sound on this little guy is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos SL1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the wireless Bose prior to switching to sonos. While bose has deeper bass, the sonos app and connectivity is much easier to use. So much happier with my decision to switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love SONOS!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best interface and simplicity in the software. Highly recommend - powerful speaker for the size!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good sounding speaker, may be a bit finicky to set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of these, one each in two separate rooms. I have some issues with them dropping out of my Sonos app, but that's more a fault of my wifi network (I'm working on it) then the speakers. I'm looking forward to setting them up as surrounds with a new Sonos Playbar.

    I would recommend this to a friend