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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3827 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the One (Gen 2) Smart Speaker's sound quality, ease of use, and compact size, with many praising its setup process and bass response. However, customers are negative about the lack of Bluetooth connectivity and some inconsistencies with the voice assistant and app functionality. The price point also received mixed reviews, with some finding it a bit high. Overall, the speaker's audio performance is a major selling point, though some features require improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 3,827 reviews
  • Rated 5 out of 5 stars

    Product Great. Best Buy Price Match FAILURE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos great. Found item considerable less expensive at Sam’s Club one hour after picking up from Best Buy. Best Buy refused to honor citing Sams as member only.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sonos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these speakers. Sound is awesome and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing sound and easy setup for the price. would highly recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a snap to set up and use Alexa makes everything so easy and convenient I have had since father's day and I can't wait to get my second one to complete the stereo surround.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sign and excellent integration with alexa

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love everything SONOS!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of SONOS speakers in my house but I wanted one of these Sonos-Ones that had voice control in it for a certain location in my house. Having the ability to have voice control with the SONOS speakers is a very nice thing - most new ones have it, but I have several of the older Sonos single speakers and they do not have it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Fantastic - highly recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and so easy to use with the iPhone app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with thepurchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect speaker for the home-office background music. Wide range of music streaming sources as well as air-play is supportd.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos IS WORTH EVER DOLLAR

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve wanted THIS sound system for quite some time now and FINALLY purchased it for myself. After reviewing different brands over 3 yrs Sonos DID NOT DISAPPOINT it’s THEE PUREST SOUND QUALITY I’ve EVER EXPERIENCED! It even paired EXCELLENTLY with Siri and Google Assistant I’m VERY HAPPY and 1000% SATISFIED with THIS surround sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system was recommended by my in home consultation with Sameer Mehra. He fully explained how the Sonos system works and setup the sale and Geek Squad installation. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my mom and she loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected easily to our fist gen sonos. Just can’t use as a stereo pair, but ours are in different rooms which is what we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sonos review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality. Easy to use with my music apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great addition to my collection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding this one with Apple Play resolved my issue when Sonos made a change to play music I had bought from ITunes. Now I can play this music again wherever room I want.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Nice size. Perfect for my record player.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    99% perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sonoses. I have a Sonos One in the kitchen, a Sonos One in the bedroom, and 2 Sonos One SLs & a soundbar in the living room (working up to that insanely over-priced subwoofer). Everybody works together, everybody sounds great. No real complaints but I do wish they worked with Siri because I low-key hate Google Assistant & Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for a small, room-filling, plug-in speaker. Price is high, but pick one up on sale and you'll be happy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best product for home theater systems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Have 7 in my house and they can connect as one along with the arc or individually. Also can buy the router hub to mesh the entire group together i to 1 IP address for the system so doesnt take down entire internet bandwidthLl can be setup through the app then link all music apps as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker is great but can be someone of a pain to connect to Wi-Fi. May need an Ethernet cord to get connected initially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to pair, great sound in a little package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We keep buying more of these and putting them in every room. Solid product, only wish is that they came down in price.

    I would recommend this to a friend